Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Unified Communications

News Corp. PhoneGate Analysis and Suggestions

July 21, 2011

Based on the constant media coverage you should all be aware that reporters at a now shuttered News Corp. newspaper broke into voicemail accounts in order to get scoops. News Corp is certainly center-right in its reporting - depending on which brand of course. And it is also a very successful company with products like Fox News being monsters in terms of viewership.

But journalists are generally liberal and before you dispute my assertion, please recognize I hire and work with them for a living and as such, media outlets across the world have gone out of their way to focus on what isn't such a huge story.

Metaswitch Thrutu iPhone App Lets Carriers Become Social Hubs

July 20, 2011

Earlier this year I came across Thrutu from Metaswitch newtorks - an application development platform allowing carriers to leverage rich social features and provide them as services to customers. In short, this is the exact sort of solution wireless phone companies need to try to keep their customers engaged and more importantly paying them.

Of even greater importance for service providers is being able to ensure that the contact database doesn't continue to get moved from the carrier cloud to the social cloud. By that I mean, consumers are relying more and more on Facebook and Twitter as their contact database making the carrier and the phones they sell less important.

Thrutu brings social features such as location, contact and photo sharing as well as prodding via a remote vibration (like Facebook's poke) and more via an API which developers can use to do much more.

I saw a demo of it working on Android phones and was impressed and as of this moment the company has released an iPhone version as well. As you may have guessed, you will be better off using such a service on a network voice and data can be shared such as GSM or in an area where there is WiFi and 3G/cellular.

Of course the question you have to ask is whether it is too late for carriers to basically reinvent social networks which are already dominated by the web giants we all know (and many love).







Are you using Lync or USING Lync?

July 18, 2011

Thought leader and noted UC analyst Blair Pleasant is skeptical that 70% of the Fortune 500 are implementing and using Lync. But Steve Ballmer tells us that 70% are on Lync. As we all know, there is a difference between using something and really USING it. Especially when you consider how many workers a typical Fortune-class company has - does a few people per 100,000 constitute real use? We need more accurate usage numbers to back up his claim.

The interesting thing is you can likely argue that almost all companions use Skype in some capacity - and as it merges with Lync - you could say virtually all companies of any size use Lync. I wonder what Blair will have to say about that.



Dragon Go! Shows Speech Tech is Alive and Well

July 14, 2011

One of the most interesting mini-reviews I have done was with Dragon Go! from Nuance - an iPhone app which I found to be deadly accurate in my testing. Not only did it recognize my voice with a moderately loud air conditioning unit in the background, there were occasional interruptions courtesy of gadgets and fax machines all around TMC headquarters as I tested.

Here are examples of the tests I did - you can see, I couldn't trip it up. See for yourself how it went and how this app compares to similar ones from Bing and Google.

Since Chipotle Mexican Grill opened literally next-door to TMC's HQ, I had to try a search for nearby Chipotle restaurants.The first three results were dead on.



Did Social Just Make UC Irrelevant?

July 8, 2011

If you are working with a phone system maker who isn’t innovating rapidly, beware - their days could be numbered.

I hate to be sensational but you have to wonder, with real-time video & voice communications embedded into social networks where a billion or spend a good part of their day, is standalone unified communications now much less important? And with Google+ tying together all of Google’s activities from voice to video to Gmail and chat, will people prefer to make calls from their Google toolbar or something a PBX company provides?

Obviously Avaya with its Flare interface and Cisco’s Quad are examples of being ahead of where the consumer market eventually evolved to.

Survey: Games Most Popular Smartphone Apps

July 6, 2011

And surprise, most people will pay for apps

Games, weather and social networking apps are where people are spending a tremendous amount of their time followed by mapping, news, music and entertainment. These are the results of a new survey from Nielsen which asks what apps people used in the last 30 days. iPhone users who are mobile gamers play about 30 minutes per day on average or 14.7 hours per month while Android users play 9.3 hours per month.

Nielsen supplied chart of apps which smartphone users have downloaded in the last 30 days


While we see mega deals in the video game world for titles like Angry Birds and social companies like Zynga preparing for multi-billion dollar IPOs - let's keep in mind part of the reason for this is that everyone it seems will pay for games on their phones. Consider in fact Nielsen found 93 percent of app downloaders are willing to pay for the games they play.






TMCnet Reviews magicJack Plus

June 30, 2011

Leaked RIM Letter: Apple Nailing us, Our Apps Suck

June 30, 2011

A leaked letter from a RIM worker discusses how the company is getting beat by Apple and how its apps are sub-par. Suggestions on how the company can improve include focusing on the user experiance, recruiting senior software leaders and enable them to make critical decisions. Moreover the suggestions include cutting projects to the bone - focus more on end-users and less on carriers. The video below was used as reference.



The letter goes on to say to say there needs to be more marketing to drive consumer demand and Canadians are too nice - get rid of the dead wood and non-performers.



The Real Story on Grasshopper Phone Service

June 30, 2011

Earlier this month I wrote about a service from Grasshoper called Spreadable which was shut down by the company. Unlike most companies which shut down a division or brand, Grasshopper decided to write a four-part series on why they did it. Anyone else would have tried to kill the news. I called the company either marketing geniuses or marketing morons - mentioning that they did get me to write about the story and give them some extra publicity.

Since then I have had time to speak with the company - specifically the company's Ambassador of Buzz Stephanie Bullis who gave me many answers to the questions I had and more.

Spreadable was shut down without being sold because the company decided it could devote its resources more effectively to Grasshopper than Spreadable - the social sharing/referral/marketing company.



Sprint Tries Desperately to Block AT&T, T-Mobile USA Merger

June 28, 2011



At a time when wireless broadband is becoming so important to US consumers and businesses, how can it make sense to have less choice in the market? Moreover, as carriers shift from all-you-can-eat pricing to a tiered system, isn't it obvious that wireless charges for consumers are going to skyrocket?

These are some of the arguments opponents to the merger of AT&T and T-Mobile USA are making but AT&T spends so much on lobbying and is so well-connected, they seem to be close to getting their deal done.

The situation for Sprint is so dire, the company's CEO Dan Hesse is doing virtually anything he can to prove the deal is bad for consumers. This includes an 18-state push and tripling of the time he spends in front of Congress and regulatory bodies.

Generally any action has positives and negatives associated with it and Hesse has to prove that on balance, AT&T will either provide inferior service or higher prices as a result of this merger.

Certainly the momentum is on the side of AT&T and not Sprint but the government does need to sign off on this deal and if he can find enough sympathetic listeners he may be able to kill this deal or at least make AT&T have to give up some very painful items to get it done.

More from Bloomberg BusinessWeek.











Featured Events