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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Unified Communications

Nortel's Joel Hackney Discusses Earnings

May 2, 2008

NET has Record Quarter

May 1, 2008

Good news in the communications space from from NET who announced their highest level of profitability in 10 years. According to the company, total revenue in the fourth quarter was $33.4 million, a 15 percent increase from $29 million in the third quarter, and a 34 percent increase from $25 million in the fourth quarter of the prior fiscal year.

I have written about NET before -- specifically their military systems and unified communications solutions.

More recently, Quintum was purchased by the company allowing NET to have a more balanced product line including smaller gateways.

It is worth pointing out once again that many companies in the communications space are doing better than last year -- even in a slowing economy.

Yesterday I wrote about how rising gas prices could boost UC spending and the day before it was record results from Interactive Intelligence. Sure there was negative Shoretel news as well but there could be other problems at the company besides the economy.

Heading into Q2 it seems most communications companies are optimistic and as I have said before the companies who have consistent branding and marketing are doing better than those who do less.

Consistent press releases, media outreach and messaging is what needs to be done in a slowing economy. Communications products and services can help companies greatly if we are indeed in the "dreaded R word".











Shoretel Implosion?

April 30, 2008

I have never heard the kind of rumors about a vendor that I am hearing about Shoretel. Reports of unhappiness in the ranks of the workers and management problems persist in the industry.

Some comments I have been hearing is this management team was great for the IPO but can't run the company day to day. This news may have leaked to analysts and would explain the various downgrades I have been seeing on the wires.

I normally hate to talk about rumors without doing more research than this but in my experience this level of negativity is unusual for any company and for it to come out of the blue and unsolicited from multiple sources means there could likely be fire causing the smoke.

Suffice it to say, I will write more if I hear anything.





Communications and the Economy

April 30, 2008

Yesterday at Interop I asked exhibitors and analysts what they were hearing about the economy. Most said they think the recovery would be U shaped, not a V but some thought that Q3 would be the start of a recovery.

Interestingly it seems the companies who are marketing aggressively are doing better than the quiet companies who have basically turned out the lights and are hoping for the best.

An example of the former, Interactive Intelligence - a company reporting record profits -- was cited here yesterday.

I have to admit that I believe the housing market is still inflated and has 30-40% to drop. I am no real estate analyst mind you but it seems the run up was too fast and we haven't seen that much air taken out of most of the market.

If I am right -- this drag on the economy could be offset fairly easily. We need an increased focus on public works.







Interop Bound and Thanks

April 27, 2008

Another year, another Interop. I am off once again across the country to Vegas where I will likely spend more time standing in line than I will sleeping. How amazing is the fact that you can build a city in the middle of nowhere and after fifty years get people from all over the world to come visit your city and spend their precious time waiting. Waiting to gamble; waiting to eat; waiting for a hotel room; waiting, waiting, waiting.

Thankfully I will have all my gadgets and gizmos and will continue to blog and email away while I wait, wait for everything.

Having said all that, although I do despise the cab line that comes with the Vegas airport I do like the fact that the airport is not too far from the strip and moreover, at least Vegas is closer to Connecticut than California is.

How is that for turning my lemons into lemonade?





PhoneTag, The New Simulscribe

April 25, 2008

Headed Back From Paetec World 2008

April 24, 2008

Of Universities and Technology

April 24, 2008

I head back from Paetec World today and I have had a number of very good meetings so far. I have a busy morning planned but before I head off to the day's festivities it is worth pointing out that yesterday I met with a large university in the Midwest who will soon be deploying VoIP.

One of the directors at the university wanted to deploy Cisco because he liked the the phones. Once the test network was up they learned that the Cisco phone system didn't do many of the things they need.

So now they are looking to other vendors.

I could see that the people I met with wanted to have a Cisco solution because much of their network equipment was made by Cisco and they figured it made sense to use the same vendor for everything.

In my subsequent discussions I did learn that there are many times that universities pick a vendor without a formal RFP process. Especially private institutions.







Blackberry Voice Search

April 23, 2008

TellMe just launched a new application which allows people to use their Blackberry for voice search. utilizing the TellMe speech recognition engine and Microsoft Live Search, you can have search results automatically localized if you happen to have a GPS-enabled Blackberry.

This is a pretty big deal as it brings voice and local search together and shows where the search business is headed. It also shines light on what the real reason was for Microsoft to purchase Tellme. Not that any of us are surpised of course.

What might be worth discussion however is the fact that Microsoft would support RIM with an application which makes the Blackberry more attractive.



SimulScribe is Gone. Long Live PhoneTag

April 23, 2008

You've definitely heard me go on about voicemail transcription and just how amazing it is to have your voicemails transcribed and e-mailed to you so you never have to dial into your mailbox again.

One of the companies leading the charge in voicemail to text or voicemail transcription is SimulScribe and they have just changed their name to PhoneTag.

As company founder Jamie Siminoff describes, the new name is much easier to remember.

Will this new name change the company's fortunes? It is unclear but the name certainly is easier to equate to what the company does. Personally I liked the old name -- but then again I also like to blog before the sun rises. Obviously I am not the average target customer.





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