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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Unified Communications

SMBs Embrace FMC

February 17, 2008

Huge news comes from Nortel as they recently commissioned a survey which found SMBs are more technically savvy than some might have imagined. SMBs seem to be screaming for FMC solutions and unified communications -- especially as it relates to integrating mobile devices with traditional computer solutions like laptops, etc.

900 SMBs responded to a web survey to generate these results. Unfortunately this skews the survey a bit as the people taking the survey had to be web savvy and also it is unclear what site users went to find the survey.

Still, this is a good sign that at least web-savvy SMBs are looking for the absolute latest in communications products and services. For vendors, it is just a matter of figuring out how to position your solutions in the most appealing fashion possible while ensuring that the leading edge features are in your products.

Only a marriage of excellent R&D coupled with effectively targeted marketing/PR/branding and positioning will guarantee vendors can effectively penetrate this market.


Regulators Reshape the Internet

February 15, 2008

It is pretty amazing to see how many separate issues are surfacing that could affect the future of the internet. The FCC and government have their plates full deciding what to do with telcos and their potentially anti-competitive practices.

The first issue at hand is net neutrality. Congressman Edward Markey (D-Mass.) introduced the  “Internet Freedom Law” this week.

Rather than detailing specific regulations, the new Markey bill calls on the FCC to conduct a “thorough inquiry” to determine “broadband policies that will promote openness, competition, innovation, and affordable, ubiquitous broadband service for all.”   Part of the commission’s task is to conduct an “Internet freedom assessment” to determine whether or not service providers are adhering to “the Commission’s Broadband Policy Statement of August, 2005,” which prohibits actions that might interfere with users’ ability to access or use lawful content and services over the Internet and to attach any legal device that does not harm the network.

Next up is the case of BitTorrent and specifically, the fact that Comcast has been caught throttling traffic from this peer to peer file sharing network often used to send and receive videos. Comcast says they are within their rights to throttle bandwidth as needed to ensure things like voice get the proper quality of service while others are concerned that throttling bandwidth relating to applications violates the concept of net neutrality.

Finally, the issue of short codes has surfaced once again as Verizon has denied the use of these codes to Rebtel, a competitive service provider and others.

This month could be looked back upon as a pivotal one in the world of Internet freedom and the shaping of the world's net policies.

HD Voice Community

February 14, 2008

As I have written about extensively, the advent of VoIP means that we are able to increase the quality of communications quite substantially. To that end, we at TMC are always looking for ways to educate you on concepts like HD Voice.

Why? because I truly believe that there is a tremendous opportunity to improve the quality of all telephone and video calls. In order to ensure the world knows about this concept, we have built an HD Voice Global Online Community in conjunction with Polycom, a leader in the space.

Unprotected SIP

February 14, 2008

Increase Marketing Spend in a Recession

February 14, 2008

Corporate Phone Bills: $133 Billion in 2008

February 14, 2008

A staggering $133 billion dollars will be spent on communications services by businesses in 2008 according to Insight Research. 39% of this spending will be on cell phone bills. This staggering amount could be reduced if companies explore IP communications solutions that currently exist on the market.

If the economy is indeed slowing, a painless way to save money is to explore the world of IP communications more thoroughly and picking solutions which not only save your business money but they also increase flexibility and customer satisfaction.

Even if you have an IP PBX, be sure you also have SIP trunking so your calls are routed in the most cost-effective fashion possible. If you are a big user of telephony be sure to look at VoIP peering.

Telco 2.0 - the Microsoft way

February 14, 2008

The following are comments from Ovum SVP, Brett Azuma on Microsoft and what they are up to in service provider communications. I thought this was worth passing along.

Microsoft provided an update on its Telco 2.0 vision. The analyst telebriefing indicated that Microsoft's revenues for the Communications Sector exceeded $2bn in 2007.

Verizon's Network Upgrades

February 14, 2008

If you haven't been paying attention, you will have missed the fact that Verizon Wireless is investing like mad around the US to improve their mobile network. The quality of the wireless network was amazing to begin with and now this. VZW puts out a release every few days about a new region they are enhancing.

Perhaps all wireless companies are spending the same amount but if so they are not taking advantage of the free publicity that comes with putting our frequent press releases on their progress.

In my experience, companies who put out frequent releases do better than those who do not.

The more the editors in the world see your name surrounded by positive news the more likely they are to write nice things about you.

If you have any doubts, read to the end.

Today's release is about improving the network in Kansas, Missouri and Southern Illinois.

ITEXPO East 2008 Video

February 14, 2008

If you missed ITEXPO this past month in Miami, you missed a great opportunity to meet with VARS, service providers and many companies looking to purchase IP communications products and services. I am truly humbled by the unsolicited comments that many of you gave us at the show.

We also got a tremendous amount of feedback regarding the move from the Ft. Lauderdale Convention Center to Miami. It was pretty interesting to hear the varying reasons why some people like one city over another.

Here is a video which encapsulates many of the comments you gave us about the show. Thanks to all of you who attended and we hope to see you at ITEXPO in Los Angeles, September 16-18, 2008.

8x8 Patent Reissued

February 14, 2008

8x8 the parent of Packet8 has been reissued a patent 6,483,532 entitled, "Video-Assisted Audio Signal Processing System and Method."

The patent relates to an arrangement for controlling audio signal transmissions for a communications system that includes a microphone and a video camera.  The reissued patent is dated February 12, 2008 and contains eleven new claims which strengthen the company's intellectual property rights related to this invention.

The company has been awarded over 71 patents so far in the fields of voice, storage and video. This portfolio probably did not seem so important a few years back but today it is crucial to have as we have found that telcos are beginning to wield their patents as weapons and smaller companies like VoIP Inc. are using them as a way to generate revenue.

Patents are like sports. The best defense seems to be a good offense.

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