Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Unified Communications

Phil Hill

October 2, 2007

Welcome Phil Hill to TMCnet as a columnist. Phil’s column is titled Hosted Hearsay and his first article is titled Small Business VoIP: Is it an Elephant or Gorilla? Where he discusses the reason why all SMBs are lumped together.   Here is a salient part of the article:   Small Business is a Big Market While similarities between eating five-toed pachyderms and the small business market may seem a stretch, let’s remember that they have one thing in common: they’re both very large. According to U.S. Census data, there are 5,083,750 businesses in the U.S.

HTC Phones

October 2, 2007

It is times like this I get jealous of the smartphones the Europeans get. HTC makes a pretty good device in the 6700 and these devices are likely better as they are newer and have better processors and in some cases form factors.   The new smartphones—HTC Shift (available November), HTC S730 (available this month) and HTC P6500 (available November)—are aimed at the business user, featuring mobile computing features such as souped-up mobile messaging. HTC also announced a line of headsets intended for use with the new smartphones.   HTC described its Shift smartphone as a device that combines “the power of Windows Vista with always-connected 3G/HSDPA connectivity.” It features HTC’s new SnapVUE technology, which provides users with access to calendar, e-mail, SMS messaging and contacts without needing to boot up—thus extending battery life.

Response Point

October 2, 2007

For at least a decade PBX manufacturers would speak to me off the record about their trepidation regarding Microsoft entering the phone business. For those companies who hoped the day would never come, they should probably avoid reading this article from TMCnet’s Greg Galitzine detailing the availability of Response Point.   Microsoft has partnered with a number of companies to bring these systems to market. Some of the partners consist of Quanta Computer, D-Link and more recently Aastra. The cost for the systems is between $2,500-$3,000 for 4-5 users.   I have used Microsoft’s Response Point phone system both in TMC Labs and in Microsoft’s Redmond office.

Ixia’s New President and COO

October 2, 2007

Loyal TMC readers and visitors are likely aware of Atul Bhatnagar who was a keynote speaker about two years back at ITEXPO in Los Angeles, CA. The year Atul spoke was the first time Internet Telephony Conference & Expo was in the Los Angeles Convention Center and this was also the first time we had Michael Powell and Carly Fiorina as speakers so apologies in arrears to Bhatnagar if these two other speakers may have received excessive promotion by me at the time.   Lately though it hasn’t been Fiorina or Powell making headlines. If you haven’t been paying attention, Bhatnagar has been making some big news of his own as he is now the new President and COO of Ixia. I recently had some time to catch up with him and I was able to learn about his new position at the company.   Although he isn’t ready to preach strategy to me yet he is doing quite a bit of analysis of the business and is spending a great deal of time with current customers. So far he sees lots of opportunity in the business.

Hyperconnected

October 1, 2007

About a decade or so ago I ran across Tony Rybczynski (Tony Ryb to those who know him and/or cannot pronounce his last name) at the COMNET trade show in DC and was so blown away by him that I thought he would be a great writer for TMC publications. Over the past decade, Tony has written many columns that always captivated the TMC community and made me think. Tony spends much of his day trying to figure out what’s next. In my opinion, Tony really gets it and while I don’t agree 100% with everything he writes, I always stop and think when his point of view is different than mine.   More recently, Tony has been invited and has accepted to blog on TMCnet. We could not be happier.

Trixbox Training

October 1, 2007

If you are looking for open source communications training, Fonality Trixbox training is going worldwide and is likely coming to a city near you. If you are looking for a discount on this training, be sure to click on the links below to save $50 per person. This can add up to quite a substantial savings and shows TMC’s commitment to open source. It also shows Fonality’s generosity to help the TMC community get less expensive access to the vital training needed to become a reseller of these very popular solutions.

Wes Hayden

October 1, 2007

Let’s congratulate Wes Hayden who was just appointed to the role of President, Nuance Enterprise Division. Hayden will report to Paul Ricci, Nuance's chairman and CEO.   As Nuance focuses more on selling integrated solutions I expect Hayden’s skill sets to come into play. After all, as President and CEO of Genesys Telecommunications --his former position, he had to deal with integration on a regular basis.   As you may recall, in the nineties, Genesys Labs (That is what they used to be called) was known as the middleware company and was a leader in the CTI space. If you wanted to integrate a Rockwell ACD (remember them – they are now Aspect) with an SER dialer – or were they EIS back then?

CommuniGate Pronto Goes Air

October 1, 2007

I have been using the latest version of CommuniGate System’s Pronto which works on Adobe’s Flash and Air technology. I think it is a great product. Adobe’s Air Platform was formerly called Apollo and provides a much richer interface than AJAX. Think of it as AJAX on steroids.   Pronto is a rich internet application tying in a myriad of applications such as email, calendaring, IM, media players, blog editing, IM, voice, music player, photo viewer and groupware.   I like the new version of the software as it allows much better handling of HTML e-mail.

Emerson buys Motorola ECC

September 29, 2007

Emerson recently picked up the embedded computing division from Motorola. This is a good move for Motorola as the company can put more of their focus on handsets and other core areas of their business. Right now Nokia and Apple are major threats and one less distraction always helps.   I am very impressed with the Motorola embedded team and the Emerson team (although I haven’t known this group for very long). Here is an article I wrote about Emerson Network Power a few months back.   I always felt the embedded team was lost at Motorola -- a small division with lots of potential that couldn’t get the corporate parent’s attention.   If Emerson can continue their increased branding and awareness and stronger PR push while not losing their technological edge and great engineering team, this acquisition will be good for all parties involved.

Switching to Optimum Voice

September 28, 2007

This was a big week for me personally as I switched service providers. I should mention I have free VoIP accounts coming out of my ears. I often test them but I haven’t switched to any of them because to be quite honest, what I have works fine. I have been using AT&T CallVantage for years and the service has been great.
Featured Events