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Rich Tehrani
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Unified Communications

Dan York Available

September 7, 2007

LiveVox

September 6, 2007

I recently had the opportunity to ask Louis Summe, CEO of LiveVox, about the company’s on-demand contact center solutions, their customers, and the IP communications space.   LiveVox provides on-demand, voice application solutions integrated with existing systems. The company is a leading contact center carrier, delivering on-demand inbound and outbound voice solutions.   To learn more about the company, read this article published on TMCnet from earlier this year or check out the LiveVox snapshot page.     RT: Tell me a little bit about LiveVox. LS: LiveVox provides an on-demand voice portal solution that delivers unique capabilities for the billing and collections industry, and offers the only global, multi-site management capability. Companies are no longer restricted to viewing and managing resources within one physical call center location at a time. Rather, management can allocate and manage resources across all locations, including offshore centers and those managed by third-party partners, giving them tremendous flexibility for how they run and optimize their businesses.

Toshiba

September 6, 2007

I recently had the opportunity to ask David Fridley, senior product manager of IP Telephony at Toshiba America Information Systems, about the evolution of the IP communications space and the direction his company is taking.   To learn more about the company, read this TMCnet article published earlier this year. Interestingly I am writing this on a Toshiba laptop and I subsequently found the last answer very interesting.     RT: Please outline your new corporate initiatives? DF: Toshiba has reinvented itself from a provider of key/hybrid TDM systems to a provider of IP communication solutions for enterprises.

HelloSoft

September 6, 2007

I recently had the opportunity to ask Allan Johnson, vice president of business development in the wireless group at HelloSoft, about the evolution of SIP communications, wireless mobility and the direction his company is taking.   HelloSoft is a provider of VoIP technologies for wireline and wireless devices. The company enables mass deployment of low-cost, power-efficient, fully-featured multi-mode wireline and wireless devices by providing highly optimized RISC-based VoIP products.   To learn more about the company, read this article published on TMCnet from earlier this year.

Thanks Arjun

September 6, 2007

Rich Tehrani Blooper

September 6, 2007

Excendia

September 6, 2007

It is difficult to start this column without a reference to Wildfire the personal assistant launched in the nineties we all thought would take over the world. Of course by “we” I mean the people attending trade shows in the telecom space in the nineties. Wildfire was an auto attendant system allowing you to speak to the machine as if it was human. It would understand you and perform many functions for you.

Call Center Consolidation

September 5, 2007

There is more and more talk of call center consolidation and suites of products from single vendors seem to be what analysts and many companies are clamoring for. I came across an interesting twist on getting educated on this space via a webinar focused on a term I never heard before. Specifically: Consolidation 2.0.   As call centers have become more sophisticated so too have they gotten larger and more complex and especially difficult to manage. For example hiring agents may mean entering their information into myriad databases and disparate systems.

Allworx

September 5, 2007

I recently had the opportunity to ask Sandra Gault, EVP of Marketing at the rapidly expanding communications product company Allworx about the evolution of IP communications in the SMB space, VoIP and the direction her company is taking.   Allworx provides businesses with all the mission-critical communications support in a single system. They combine PBX and Key phone functionality with PC network services, along with VoIP, secured Internet access, remote office, group collaboration tools, and messaging software such as email, voicemail, unified messaging, follow-me calling, and group calendaring.   To learn more about the company, read this article published on TMCnet from earlier this year. Be sure to read this interview to the end… The answer to the final question is pretty surprising.   RT: Please outline your new corporate initiatives. SG: Our initiatives continue to enable the 3.5 million small to medium-sized (SMBs) businesses in the U.S. to transition risk-free and affordably to the benefits of VoIP, replacing the aging installed base of TDM key telephone systems that are incompatible with VoIP.

Fonality FtOCC Training

September 5, 2007

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