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Rich Tehrani
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Unified Communications

HelloSoft

September 6, 2007

I recently had the opportunity to ask Allan Johnson, vice president of business development in the wireless group at HelloSoft, about the evolution of SIP communications, wireless mobility and the direction his company is taking.   HelloSoft is a provider of VoIP technologies for wireline and wireless devices. The company enables mass deployment of low-cost, power-efficient, fully-featured multi-mode wireline and wireless devices by providing highly optimized RISC-based VoIP products.   To learn more about the company, read this article published on TMCnet from earlier this year.

Thanks Arjun

September 6, 2007

Rich Tehrani Blooper

September 6, 2007

Excendia

September 6, 2007

It is difficult to start this column without a reference to Wildfire the personal assistant launched in the nineties we all thought would take over the world. Of course by “we” I mean the people attending trade shows in the telecom space in the nineties. Wildfire was an auto attendant system allowing you to speak to the machine as if it was human. It would understand you and perform many functions for you.

Call Center Consolidation

September 5, 2007

There is more and more talk of call center consolidation and suites of products from single vendors seem to be what analysts and many companies are clamoring for. I came across an interesting twist on getting educated on this space via a webinar focused on a term I never heard before. Specifically: Consolidation 2.0.   As call centers have become more sophisticated so too have they gotten larger and more complex and especially difficult to manage. For example hiring agents may mean entering their information into myriad databases and disparate systems.

Allworx

September 5, 2007

I recently had the opportunity to ask Sandra Gault, EVP of Marketing at the rapidly expanding communications product company Allworx about the evolution of IP communications in the SMB space, VoIP and the direction her company is taking.   Allworx provides businesses with all the mission-critical communications support in a single system. They combine PBX and Key phone functionality with PC network services, along with VoIP, secured Internet access, remote office, group collaboration tools, and messaging software such as email, voicemail, unified messaging, follow-me calling, and group calendaring.   To learn more about the company, read this article published on TMCnet from earlier this year. Be sure to read this interview to the end… The answer to the final question is pretty surprising.   RT: Please outline your new corporate initiatives. SG: Our initiatives continue to enable the 3.5 million small to medium-sized (SMBs) businesses in the U.S. to transition risk-free and affordably to the benefits of VoIP, replacing the aging installed base of TDM key telephone systems that are incompatible with VoIP.

Fonality FtOCC Training

September 5, 2007

Extreme Video Solutions

September 5, 2007

Affordable Telepresence
I recently came across a company offering video conferencing solutions at an attractive price using a leasing model instead of a direct product sale. The company is called Extreme Video Solutions and is based in Arizona. For about $3,000/month and a minimum 3-year lease you get a T1 line and a 61” monitor with unlimited video conferencing. You don’t pay extra for multipoint conferencing -- it is all included.   The company bills its solution as something simple and easy to use – a secure, private TV network at a reasonable price.

Nortel on Microsoft/Cisco

September 4, 2007

The following comments are from Nortel’s Tony Rybczynski regarding the new relationship between Microsoft and Cisco. I found them interesting and worth passing along.   ---   I was on holidays in Eastern Europe when the photo shoot took place. During my travels I learnt that the Austrio-Hungarian empire was largely created by making love (through arranged marriages) not war.

MOBIVOX

September 4, 2007

I recently had the opportunity to ask Patricia Tessier, vice president of Product and Marketing at MOBIVOX, about deploying Skype, the IP communications space and more.   You may recall I mentioned the company in a post about about wireless companies at ITEXPO which by the way is less than a week away. Where has the summer gone?   MOBIVOX provides voice related applications for the cell phone, bridging the gap between mobile phones, VoIP and Voice over Instant Messaging (VoIM) while connecting mobile, PC, or home phone to any network.   To learn more about the company, read this article published on TMCnet from earlier this year.     RT: Please outline your new corporate initiatives. PT: We are in the midst of extending the reach of our network to additional countries and improving the usability of our service.   RT: How is IP communications changing your company’s strategy? PT: We built a global origination and termination network by leveraging IP communications.   RT: What is the biggest request coming from your customer base? PT: Our customer feedback to this point is very encouraging.
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