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Unified Communications

Nuvoiz: Unified Communications Grows Up

June 19, 2007

The interest in unified communications is not slowing down and I can tell from the subscription interest to TMC’s Unified Communications Magazine the future looks very bright for this burgeoning technology.   A few months back I wrote about mid-market unified communications and more specifically a company called Nuvoiz which is aiming squarely at this market as it rolls out its UC strategy.   The founder of the company Chong-Jim Koh is an energetic and passionate entrepreneur who seems to have the drive to be a player in the space. Of course UC is a wide open market and there will be no lack of competition.   To stay a step ahead of the competition, Koh showed me the slick UI of his UC application. If I had to say what it looks like… I would say it is more Skype-like than other solutions I have seen. This by the way is a complement.   In addition, the company offers a mobile client which runs on Microsoft Windows Mobile Devices.

In NYC for Unified Communications on the Trading Floor

June 18, 2007

RingCentral Update

June 18, 2007

If you have any doubt the hosted communications market is growing, you need to look no further than RingCentral who tells me their customer acquisition rate has grown at twice the rate of last year. The company does not offer VoIP but instead, a virtual office service allowing you to have the features and functions of a much larger company on a less expensive and pay as you go basis.   The service works with any phone system, such as a cell phone allowing a full featured auto attendant to front end calls. The company is focusing on the under 10 user market and Boris Elpinier the company’s VP of Marketing tells me they have tens of thousands of customers.   Boris and I met at the recent Communications Developer Conference in Santa Clara where he went on to tell me his service has the benefit of allowing you to start with a single client and doesn’t force you to use VoIP. Boris went on to say the SMB space uses fax more than he initially thought they would and thankfully his service supports fax.   Elpinier went on to say the value proposition for prospective customers is that for the price of a featureless 800 number or a fax service you can have both using RingCentral.

Shunra

June 18, 2007

Developing applications for local computers is one thing but once you factor in the latency generated by wide area networks you can significantly reduce productivity if users are forced to wait for painfully slow applications to refresh screens and provide data updates. In order to help speed up the process of writing effective applications for WANs Shunra has recently released a New WAN optimization and application acceleration selection service.   You may remember Shunra has been a benefactor to TMC labs for about a decade providing their Cloud product which has been instrumental at simulating WAN traffic at our labs over the years.   In a recent sit down with the executive management team of Shunra Software I learned how the company has taken its excellent suite of technologies and began offering them up as services. The suite of services includes but is not limited to application profiling and surge testing, allowing developers to be sure applications are performing within the correct parameters – even when pushed to the limit.   Of course a use for such technology is ensuring VoIP applications are running efficiently but the product/service also excels in other areas. For example when choosing between various vendors, Shunra can help you company set up a virtual network environment.

Interesting Reading

June 9, 2007

  Here are some things to keep you busy this weekend. Some articles in the IP Communications and contact center spaces followed by some events worth registering for. All of these are TMC articles and events btw. Enjoy!   IP Communications News   1.

UC For the Trading Floor

June 7, 2007

Nortel on Open-Source Communications

June 6, 2007

Tony Rybczynski – affectionately known within Nortel as Tony Ryb is one of the top thought leaders in the communications space and has been with Nortel as long as I can remember. He has also been a TMC columnist and speaker at Internet Telephony Conference & Expo for a decade.   He recently sent me this e-mail about open-source communications and Asterisk and I thought is was worth passing along. Perhaps his ideas will spur a dialogue on this “guest blog” from Tony Rybczynski.

Communigate Unified Communications

June 6, 2007

I just recently demoed a complete unified communications platform based on Flash and Flex2 and all I can say is wow. Pronto! Is a complete communications media center with unified communications built-in. The application has a great user interface that is faster than AJAX technology which is typically powering the latest web 2.0 applications like Google maps.   Another benefit of Flash is the system is more secure.

Netgear

June 4, 2007

Recently I sat down with Vivek Pathela the VP of Marketing at Netgear and he shared some of the recent happenings at the company. For example Netgear recently rolled out a new NAS solution which is based on technology from a company they recently acquired called Infrant.   NAS for the SMB with built-in RAID is somewhat interesting to me but what is really worth coverage is the approach the company takes to their NAS solution. They have focused on keeping NAS simple to operate.   Netgear is known for having products that work well in the field and they are embracing SMB telephony with the hope of bringing their easy to use mindset to the world of telecom. The company has partnered with Avaya to resell the New Jersey-based telecom leader’s one-x Quick Edition line of solutions.   Why is the edition quick you ask?

Unified Communications for the Trading Floor

June 4, 2007

  Please join me as I will be participating as a speaker at the following event fairly soon:   Unified Communications for the Trading Floor Roundtable Location & timing:     * New York City * Monday, June 18th, 5.30 – 8.30pm * The Audi Forum, 250 Park Avenue at 47th Street, near Grand Central Station (Audi’s corporate flagship location— very high tech, with latest line of high performance cars on display)   Agenda:
  • 5.30pm - 6pm Welcome cocktails
  • 6.00pm – 7.00pm Roundtable discussion
  • 7.00pm - 8:30pm Closing reception (cocktails and canapés)
    Panelists:
  • Saul Rozinsky, VP Network Engineering, Lehman Brothers
  • Jason Scott, VP CIB Technology, Wachovia CIB Capital Markets
  • Michael Payne, Business Development Manager, Financial Services, Cisco
  • Tony Kleckner, Director & Practice Leader for Financial Services, Avaya
  • Ed McDonnell, SVP Sales, IM Trader/Pivor Solutions
  Theme & Discussion Topics Unified Communications: Communications integrated to optimize business processes on the trading floor   Basic description:   Today's organizations must contend with increasingly complex communications environments featuring a wide array of communications methods. Employees, business partners, and customers communicate with one another through infinite combinations of wired, wireless, and mobile phones; voice messaging; e-mail; fax; mobile clients; and rich-media conferencing. Too often, however, these tools are not used as effectively as they could be. The result is information overload, lack of agility, and misdirected communications that delay decisions, slow down processes, drive customers away, and reduce productivity.
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