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Unified Communications

AT&T Partner Exchange Adds Features to Gain SMB Share

March 27, 2015

Ma Bell knows it's all about ecosystem

Companies rare really focusing on their solution partners (SP) – especially when looking to court small to medium business customers as the SP owns the relationship. As reported by Tara Seals on TMCnet recently, Nimble Storage, AT&T, HP, Equinix, NTT America and others are deploying similar strategies to court this market.

In fact, two years ago, AT&T Partner Solutions decided it wanted to attract more customers with up to 20,000 employees and as a result, they decided they would change the way they do businesses. In a recent meeting, Brooks McCorcle, president of the division says they now act more like a Silicon Valley start-up.

While it isn't uncommon for companies to become more nimble in the face of growing competition, it is impressive to see any division of an established carrier making such a claim.

Acision Fights Creative Destruction with Innovation at #MWC15

March 4, 2015

At Mobile World Congress (MWC) in 2015 Mark Zuckerberg gave a keynote speech for the second year in a row and to me it really seemed like keeping your friends close and your enemies closer. After all, WhatsApp and Facebook are responsible for billions of lost dollars in messaging revenue for global wireless carriers.

I couldn’t help but think of this as I met with Acision yesterday. Some years back I was in their corporate offices in Texas where they told me the threat from advertising based tech models to SMS was unsustainable.

ITEXPO Miami 2015 Videos Being Posted

February 19, 2015

If you missed ITEXPO a few weeks back in Miami, FL – I am sorry to hear that… It was one of the best events I’ve been to in a long time. Then again of course I am a bit biased as the conference chairman. 

Brett Williams of AudioCodes talks about how great the show was for his company


So you don’t feel too left out, we figured we’d share some of the videos from the event. There is much more to be posted which will be found here.




How exactly is the WebRTC Revolution Different than VoIP?

February 11, 2015

There are many parallels between the disruption being caused by WebRTC and what happened in VoIP. During the IP telephony days, Dialogic was one of the key infrastructure providers to carriers, call centers and companies of all sizes. Likewise in WebRTC, Dialogic is playing an interconnecting role and the company helps WebRTC scale and moreover provides the tools to add value to web communications.

The reason I bring this is up is because Jim Machi of Dialogic gave a keynote at WebRTC Expo in San Jose last year which you may have missed.

Jeff Pulver, Andy Abramson, Craig Walker, Alon Cohen, Mike Tribolet, Andy Voss and Danny Windham at ITEXPO Next Week

January 19, 2015

Panel to celebrate 20 years of IP communications/VoIP and discuss its future.





Next week at the 29th ITEXPO, I get the pleasure of moderating a panel with some super heavy hitters in the world of communications.

Craig Walker is the man behind Dialpad Communications – the dotcom sensation as well as GrandCentral Communications and UberConference. Basically, he was responsible for the communications systems Yahoo! and Google provide us today and more.

ITEXPO Miami 2015 Overview

January 14, 2015

Fascinating WebRTC Demos from WebRTC Expo

December 19, 2014

WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped.



Well, I have good news. I think we now know who is right.

WebRTC Expo 2014 in San Jose (see picture above) had some fascinating demos of state-of-the-art in WebRTC.

Really, this is the leading-edge of the market. Is it hype?







GENBAND Kandy Goes Public at Ruby Skye

September 17, 2014


Last night, GENBAND hosted a gala premiere at Ruby Skye in San Francisco for its official Kandy launch - the transitional solution from the communications hardware company which positions them as a seller of cloud-solutions. The point of the event was two-fold... Establish the brand Kandy into the minds of attendees who consisted of the media, analysts, customers and partners and also to show off the partner ecosystem which is beginning to flourish.



The company seemed to nail it on both parts - the extravagant event was not inexpensive and it was choreographed perfectly. Many attendees told me they couldn't believe the investment.




California Lawmakers Plunge Some Transactions into 3rd World

September 11, 2014

California has come up with a law that hurts the very people it says it is protecting by making it difficult to record call center transactions. Penal code 632 of California law says in-part:
(a) Every person who, intentionally and without the consent of all parties to a confidential communication, by means of any electronic amplifying or recording device, eavesdrops upon or records the confidential communication, whether the communication is carried on among the parties in the presence of one another or by means of a telegraph, telephone, or other device, except a radio, shall be punished by a fine not exceeding two thousand five hundred dollars ($2,500), or imprisonment in the county jail not exceeding one year, or in the state prison, or by both that fine and imprisonment. If the person has previously been convicted of a violation of this section or Section 631, 632.5, 632.6, 632.7, or 636, the person shall be punished by a fine not exceeding ten thousand dollars ($10,000), by imprisonment in the county jail not exceeding one year, or in the state prison, or by both that fine and imprisonment.
This is part of a more bewildering law Penal Code 630-638 that seems to be designed to make it exceedingly difficult to do business in the state.

The challenge for business owners is they need to record calls for many reasons such as quality control and government compliance. Now, it is potentially illegal to record such calls without the consent of the caller.

Then there is the importance of keeping a record of all calls for the caller's own protection.



The PBX Squeeze and How You'll Benefit

July 3, 2014

The following diagram is borrowed from the substantial cranial database of TMC partner in WebRTC Expo and UC University, Phil Edholm who was a major tech driver at Nortel and Avaya for decades. It was modified a bit by me.



The state of the PBX market can be summed up by this chart showing existing vendors getting squeezed between Microsoft coming from the OS down, Cisco coming from the router out and cloud and open-source coming from the bottom up in terms of pricing. In short, it is a tough time to be a PBX vendor.

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