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Rich Tehrani
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Unified Communications

News to Know Before New Year's 2011

December 29, 2010

The bitter fight between Oracle and SAP over copyright infringement got more bitter with courts agreeing SAP owes Oracle $16.5M in interest on the $1.3B award Oracle received. While less than the $211.7M Oracle sought, Oracle will also get reimbursed by SAP for $120M in attorney fees.

Let’s say you got a NookColor for Christmas but your books are all on Amazon’s Kindle service… You can now read Kindle books on the Nook – but you need to put on your propeller hat first.

Most Indian telcos must roll out services on wireless spectrum they purchase from the fovernment in a year or pay fines.

How TMC is Working to Make ITEXPO Even Better

December 27, 2010

We have been very fortunate that TMC’s community of visitors online and the readers of our publications have chosen to make ITEXPO and its numerous related and collocated events the place you come to learn about the market and choose products for purchase. Thank You! We have never taken your loyalty for granted and we appreciate your suggestions over the years – many of which have been implemented and as a result have made ITEXPO the defacto event of its kind with growing attendance, topical coverage and energy levels.

If there is one thing you know about TMC it is we are not shy to try new things – especially when they seem to make a lot of sense and you suggest them.

9 Social CRM Tips For 2011

December 27, 2010

Facebook Just Overtook Yahoo! in unique visitors and you Still Have no Social CRM Strategy?

Facebook just overtook Yahoo by a comfortable amount to become the third largest website in the world according to comScore. The world’s leading social networking site attracted 648 million unique visitors in November 2010 and this compares to just 630 million for Yahoo.

It is obvious the growth of social networking is not slowing down any time soon and as more and more commerce is being initiated based upon social network chatter; the need for companies to monitor and participate in these online conversations grows by the day. Yet with all the growth in the market, social CRM is something most companies aren’t focusing on in a concerted way.

Appliances Should Become Easy to Use Before Smart

December 27, 2010

Devices are getting smarter - the smart home of the future will consist of gadgets which speak with one another, the electric company, the cloud and all your computers - from desktops to the ones you keep in your pocket. They will tweet, post status messages on Facebook and more than likely teach you about calculus if you sit still long enough.

The only challenge of course is devices are getting more complicated - with interfaces most likely created by the same people who designed cell phones in the pre-iPhone days.

A reminder of the situation comes courtesy of Alexia Tsotsis at TechCrunch who talks about a trip to her relatives house and how the experience left her longing for all devices to be made by Apple.

If household appliance makers haven't gotten the message about the importance of simple and easy to use GUI by now, they should get ready to watch new entrants steamroll them in the future.









Net Neutrality: More Unintended Consequences

December 23, 2010

What if the FCC could force FedEx and UPS to charge the same rates for delivery regardless of how many days it takes to get a package delivered and/or the weight of a package?

Stairway to Trouble

A large tech company found many of its workers were using gadgets when walking up and down the stairs and as a result after numerous internal meetings they decided in order to create a better work environment they would communicate with the workforce about the perils of multitasking while walking on the stairs. As you might have guessed, the decision was made to put signs in the stairwells warning people to not multitask.

MangoSpring MangoApps For Better Corporate Collaboration

December 21, 2010

Months back you may recall I covered Cisco Quad, a corporate social networking solution for truly massive companies. While many organizations use Microsoft SharePoint as a social solution, another option is to turn to MangSpring’s MangoApps, a solution which takes the best elements of Facebook, Yammer, Quad and others and combines them into an easy-to-use app that the company proclaims is a powerful open communication and project execution solution for Fortune five-million companies.

The company, founded in 2007, has over 35 employees and I had a chance to speak with CEO and founder Anup Kerjiwal as well as Mike Jensen VP of Customer Engagements a few months back and it was like drinking from a fire hose. The company supplies a solution that answers so many corporate needs and it is priced at only $2-$7 per user per month (based on total users).

3G and 4G Group Data Plans Needed

December 20, 2010

I am beginning to change my tune on the embedded cellular radio vs. the external MiFi device debate. Does it make sense to purchase a tablet with embedded 3G or 4G or is it better to go with an external 3G/4G device which becomes a personal hotspot?

To date I have decided that my laptop should have embedded Verizon 3G via EVDO while the iPad - embedded AT&T 3G.

But if you have a family and your kids need (OK need is a strong word - desire is probably more appropriate) connectivity, should you embed their devices with 3G modems as well?

Obviously the bill can get pretty big pretty fast and if you have kids who only occasionally need wireless access when WiFi isn't available it is crazy to sign a multi-year contract for $40 or more per month. Sure you could get a cheaper plan but if you opt for an iPhone instead an iPod Touch to take advantage of a wireless carrier's larger 3G wireless footprint you have to buy a voice plan as well which starts at $39.99/month - then of course you'll want to add a text message plan, etc.

This is why I read with interest the news that Best Buy is selling a bundle of an iPad with a free MiFi with a 2-year contract.

When you amortize the use of this free device across all your family's gadgets such as the Nintendo DS, iPod Touch and future products you know you'll buy, it seems to make sense to have one.

But one wonders if carriers aren't doing themselves a long-term disservice by not coming up with some sort of group or family plan for devices.











MagicTalk and MagicJack Plus Coming Soon

December 14, 2010

I’ve followed the IP communications business for well over a decade and in 1997 my company TMC decided to launch a publication called Internet Telephony to focus on what we believed would be a massive trend towards IP communications. At first we were ridiculed because there was a point in time when the technology was seen as a replacement for Ham radio only. It took some years but the industry caught fire and saw incredible innovation – even a bubble or two grew and exploded on the way to where we are today.

And as amazing as the market has been for 12 years or so, we didn’t see VoIP-on-a-stick become ultra-popular until a few years ago.

Grandstream GXV3175 a Solid IP Multimedia Value

December 14, 2010

Grandstream's Khris Kendrick discusses the GXV3175 as well as the company's other products such as a new cube camera

Grandstream has just released the GXV3175, a multimedia phone which features HD voice and video with the ability to connect the output of the video conference to an HDTV. Moreover, the Linux-based desk phone which sports an easy to use seven-inch touch-screen interface supports widgets for checking things like the weather or stock quotes.



There is support for  IM from Google, MSN and Yahoo! as well as social networks such as Facebook and Twitter. Another great feature is integration with Photobucket and Flickr and other photo sharing services. This phone could very well replace a Sony Dash on a desktop as it not only does much of what that device does but adds real-time multimedia communications.



There are lots of other features including a 1.3 megapixel CMOS camera with privacy shutter as well as dual USB ports, integrated PoE, WiFi and memory card support.









TMC Seeks Product Marketing Manager

December 13, 2010

How TMCnet Global Online Communities look online (Click to enlarge or go to TMCnet to see a larger version) (Channels run along the left border)


Due to great success achieved by TMC's customers, we have seen massive growth in our online community-building products and as a result, we are in the middle of a search for a product marketing manager - someone whose focus will be to articulate the value proposition of these products to a broader audience.

An established product-line, our keyword-based Global Online Communities (GOCs) and channels have grown to over 200 and many of our customers are coming to us to purchase more terms to help them with organic search engine rank, news search rank, community building, social network needs and numerous other reasons.

We believe we have the largest collection of sponsored, news-generated communities on the Internet and as a result it makes sense to focus more resources on this product-line so more companies in more industries can learn how such products can assist them in their growth.

These products are very dear to me as I knew in the nineties that every company would need someone to help them with content generation - text, audio and video. I realized every website had to eventually become broadcast TV stations and newspapers in one.

And now, that is exactly what TMC provides sponsors - a third-party content-generating machine which creates targeted news which in-turn brings a large, laser-focused audience based precisely on specific terms and concepts.

The benefit for readers is we continue to reinvest our resources - many of which come from this cloud-based community building and SEO model right back into more reporters, editors and designers meaning more targeted and in-depth news and analysis for people looking to make purchasing decisions.

What is most gratifying is the smallest companies choose to work with us to grow their brands and we also have major players as customers such as RIM and Alcatel-Lucent.

Obviously I am biased but I see this community concept as the most underestimated product on the Internet. Most people don't understand it.
















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