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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Unified Communications

IVR in the Age of Siri and Alexa; Evolve or Die

December 25, 2017

We'd like to apologize in advance for the dramatic headline of this post, especially the evolve or die part but there is a communications transformation taking place in companies around the globe and unless you're paying attention, you're likely to fall behind.

A huge shift is taking place - starting with our homes. No doubt, your residence has noticed the shift. Consider, out of the nine top-selling products in the Electronics category on Amazon, six of them or 2/3 are Alexa-enabled!





The way our customers want to interact with technology has changed dramatically.

Yet, IVR systems were initially deployed not for the customer but for the bottom line.





The Enterprise will Embrace SD-WAN in 2018

December 25, 2017

SD-WAN is rapidly becoming a cornerstone next-gen IT service embraced by companies of all sizes. Some of the benefits of software-defined wide area networks are cloud security, easier hybrid cloud deployment and applications performance management.

What many companies will tell you off-the-record is they also see SD-WAN as an opportunity to reduce their dependence on legacy networking vendors – although even the traditional networking companies have made strategic acquisitions in the space.

Perhaps the biggest reason companies need SD-WAN today is their dependence on cloud instead of their corporate data centers means they need to rethink how they deploy and optimize their wide area networks.

Windstream's Unique SD-WAN Position

December 18, 2017



As the SD-WAN market continues to thrive and resellers and MSPs look to add these solutions to their arsenal, an important question to ask is what is happening to what we might call legacy solutions potentially displaced by software-defined wide area network solutions? We are of course referring to MPLS.

Should companies consider this newer, software-based solution or stick with the tried-and-true?



Windstream, the multibillion-dollar provider of voice and data solutions has become an important provider of SD-WAN solutions with thousands of endpoints in the field. As a result, we wanted to learn more on this and related topics – we wondered how their SD-WAN solutions are progressing.

Diverse Broadband Roots Gives Hughes an SD-WAN Edge

December 15, 2017

One of the most demanding communications environments is satellite where bandwidth can be extremely limited yet real-time communications is a necessity as soldiers need to communicate with others - potentially thousands of miles from the battlefield. Over the years, VoIP satellite technology has evolved allowing multiple conversations to be compressed together to minimize bandwidth use. 

Today, satellite bandwidth may seem abundant but during the numerous wars in the middle-east in the past few decades, satellite vendors really had to push the edge of the envelope to allow effective communications to take place. 



Hughes Network Systems is the group within satellite company Hughes that provides business services and its evolved to become a diverse broadband provider over the years - from roots which include providing military solutions.





20 Years Later, Dialpad Disrupts Communications Again

December 8, 2017

History was made this week As Dialpad launched a free version of their UCaaS platform for up to five users. This amounts to a savings of over one-thousand-dollars. Craig Walker the Founder and CEO of the company launched the original Dialpad just under 20 years ago, an innovative service allowing anyone to call a US number for free over the internet via their web portal.

Craig has been a visionary in the space for the decades we have known him.

MegaPath Leverages Years of Experience to Lead in SD-WAN

December 5, 2017

MegaPath is in a unique position in the SD-WAN space as they were on the leading edge of the MPLS curve and SD-WAN in many cases is becoming a competing or even next-generation technology. In 2012, the company even hosted an MPLS University which we attended at ITEXPO in Florida. Dan Foster is the COO of the company and we decided to get his take on the market.

TPx Communications Successfully adds SD-WAN to its Portfolio of Services

November 30, 2017



IP Communications is just one of the important areas where SD-WAN is making a big impact. One company, TPx Communications got its start in this area and ever since has been a growing player in the market. The company formerly known as TelePacific is a 2017 Communications Solutions Product of the Year Award Winner and a leader in managed IT, UCaaS, networking and more. To learn more about the company’s role in the market, I spoke interviewed Jared Martin, Vice-president, Managed IT Services Group.

Exclusive CEO Interview with AIOps Leader FixStream on Oracle ERP Solution and Growth Strategy

November 28, 2017

Network complexity is literally growing exponentially and the ability for organizations to manage the increasing complexity isn’t growing with it. Staff budgets are often shrinking or staying level yet the sprawl of systems; servers, computers, sensors, etc. continues unabated. Without making use of artificial intelligence operations or AIOps it really is impossible to visualize your systems, let alone diagnose them quickly when a problem needs to be rapidly remedied.

Dialpad Debuts New Gmail Add-on in G Suite Marketplace

October 24, 2017

Dialpad spun out of Google for all practical purposes and still uses the Google cloud or GCP so its a natural application to be part of the new G Suite marketplace.

What does this new partnership mean to Dialpad customers? Simple... They can now access their communications - text and voice from within their email client. Specifically, when you are emailing on an Android device or desktop browser, you will see a drawer to the right allowing calls to be placed or texting to be initiated.

Once activated, the Dialpad Add-on enables users to message, call, view history or save a new contact from within Gmail. 



MSP Expo: The Managed Services Opportunity has Never Been Greater

October 16, 2017

While some predicted the death of the MSP market thanks to cloud, the truth is cloud has been a double-edged sword. In the one hand, over time, the move to cloud means less money for managed service providers in terms of managing servers. However in the cases these providers are reselling cloud services there is still money to be made. Sure, it isn’t as much and it isn’t all at once but still, it is better than being cut out altogether.

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