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Unified Communications

ITEXPO West 2010 Information Update

October 1, 2010

The following ITEXPO welcome letter and update on important components of the multiple shows next week in Los Angeles was sent by my operations team. I hope you find it useful:

October 4-6, 2010
Los Angeles Convention Center
It's Time for ITEXPO

Largest B-to-B Communications and Technology Trade Show Opens Monday in Los Angeles.

Dear Rich,

The final stages of preparation are being completed over the weekend - conference presenters tying together their slides, exhibitors readying their booths, and our TMC team putting the pieces in place for a great week of learning, networking, and business-building.

Your registration is confirmed.

Can't wait to see you Sunday night at Avaya’s Kick-Off event at the Westin Bonaventure, then on Monday at the Los Angeles Convention Center for the official start of ITEXPO.

Once again, here are some details and information that will help make your experience at ITEXPO great. As always, if you have any questions before the show, please check the event site or contact Frank Coppola.

Registration: 9:00am – 5:00pm
Keynotes: 4:00 – 5:00pm
Welcome Reception: 5:00pm, sponsored by Aloe Systems

Tuesday, October 5
Registration: 7:00am – 7:00pm
Luncheon keynote: 12:15pm
Keynotes: 2:00 – 4:00pm
Exhibits Open: 4:00 – 8:00pm
Networking Reception: 6:00pm in Exhibit Hall, Sponsored by Aculab

Wednesday, October 6
Registration: 7:30am – 5:00pm
Exhibits Open: 11:00am – 5:00pm
Mustang Convertible Giveaway at 4:45pm – Must Be Present to Win
See below for a complete, updated schedule or visit

Keynote Schedule: (Open to all attendees) Monday, October 4
4:00 pm: Alcatel-Lucent: Jean-Pierre Lartigue, CTO and VP
4:30 pm: CA Technologies: Adam Famularo, General Manager Cloud Computing

Tuesday, October 5
12:15pm: Phil Edholm, Vice President, Avaya
2:00 pm: Alex Dayon, Executive Vice President of CRM
2:30 pm: Ribbit Corporation: Crick Waters, Co-founder, EVP Strategy and Business Development
3:00 pm: AT&T: Hank Hultquitst, VP of Regulatory
3:30 pm: ShoreTel: Kevin Gavin, VP Marketing

Wednesday, October 6
10:15 am: Xirrus: Dirk Gates, Chief Executive Office
10:45 am: Level 3: Nigel Williams, Senior Vice President of Enterprise Sales

WORKSHOPS at ITEXPO – Open to All Attendees

StartupCamp2: Communications Edition
Monday, October 4, 5:30pm
Room 153

Ingate’s SIP Trunk-UC Summit
Monday, October 4 – Wednesday, October 6
Room 403A

Reseller Solutions Day Workshop
Tuesday, October 5, 8:30am – 1-day Workshop open to all Resellers and Agents
Room 153

MegaPath’s MPLS University
Tuesday, October 5, 4:10pm
Room 153’s Innovation and Excellence for the Small Office
Wednesday, October 6, 11:00am
Room 150


Los Angeles Convention Center
South Hall K
1201 South Figueroa Street
Los Angeles, California 90015
Phone: (213) 741-1151

Detailed Schedule of Events:

MONDAY, OCTOBER 4 9:00 am . Ingate SIP Trunking Professional Development Program
10:00 am .

VoIP Market up 13% This Year

October 1, 2010

Infonetics says the VoIP/UC space will be up 13% this year over last. It is no secret that the current business environment is very tough and this growth in a single and relatively mature sector of the market reminds us there are many sectors of tech and communications which are even younger and subsequently hold promise for even greater growth rates.

4G, M2M, backhaul, optical, smart grid, cloud - these are only a few sectors of the market which are poised to continue growth - even in a very challenging macroeconomic environment.

The timing of the report is good as Tom Keating points out - since ITEXPO takes place next week and numerous industries will converge in Los Angeles to learn more about communications and technology - virtually every important sector will be represented via numerous vendors.

We hope to see you there Oct 4-6, 2010.

Reseller 2.0 Session at ITEXPO West 2010

September 30, 2010

Check out this reseller session at ITEXPO next week in LA... I haven't written about this before and I wanted to bring you up to date. Here are the details on our reseller panel taking place next week. It should be great.

I am blogging on an iPad with complex HTML code so I'm crossing my fingers to make sure this comes out ok.

Free Workshop at ITEXPO

Reseller Day 2.0:
Blueprint for Success in the Next Decade

Tuesday, October 5th

Introducing: Reseller Day 2.0: Blueprint for Success in the Next Decade.

On October 5, 2010, Reseller Day 2.0 provides you with a forum for you to learn about cutting edge new solutions you can represent, to meet with many new potential partners, and to study proven sales techniques to help improve your team's performance.

Always one of the most popular workshops at ITEXPO, Reseller Day has been completely revamped to increase value for you.

Leading Health CIO Joins ShoreTel During ITEXPO Keynote

September 30, 2010

My team has made a tremendous effort to bring more practitioners to ITEXPO to help our attendees learn from real-world experience of others. Our goal is to serve you better and we have had numerous requests to to add more real-world discussions to some of our content offering such as major speaking slots.

Rusty Williams, CIO of the Evangelical Lutheran Good Samaritan Society (seriously - they don't use an acronym?)  , a leading health services organization with more than 17,000 employees, will Join ShoreTel’s  Kevin Gavin in a keynote address at ITEXPO West 2010, on Tuesday, Oct. 5, at 3:30 p.m., in the Los Angeles Convention Center.

Remember - the show takes place Oct. 4 to 6.

Williams, heads up all technical and operational activities pertaining to information services, including creating and maintaining a corporate information services strategic direction. By attending the keynote you can learn from his experiences on how simplifying communications at his organization will empower more than 17,000 employees across the US.

SIP Trunking: 190 out of 200 Unprepared!

September 30, 2010

Photo of past SIP Trunking session at ITEXPO

Many thousands of attendees have been part of the Ingate SIP trunking sessions at ITEXPO over the years and yet Joel Maloff of Maloff NetResults notes, even a year ago, “it was like talking to the wind,” when it came to voice network security.

It seems to me the early part of the SIP trunking education was discovering what it was and how it could help you. Now that we are seeing massive adoption rates the next phase of market education will include SIP security and ensuring calls are protected from prying ears inside and beyond your organization.

Erik Linask has more in an in-depth article on the matter. Be sure to come to the SIP Trunking sessions at ITEXPO which is now the SIP Trunking-Unified Communications Summit.

Overview of ITEXPO West 2010 Events

September 30, 2010

Hi all, my marketing team was good enough to provide me with this comprehensive overview of ITEXPO and all the related events and content at the show which takes place Oct 4-6, 2010 - yes, next week. I hope this snapshot is something you find useful.

From Grids to Clouds, ITEXPO Has It Covered. So Much Value for Your Investment. Free Workshops, Great Networking, Amazing Keynotes, 12 Collocated Events.

Video Channel for ITEXPO

September 30, 2010

Latest News from Plantronics and Alcatel-Lucent

September 30, 2010

I just happened upon the latest Internet Telephony newsletter and these articles are worth a  read. The Maryland headset story is focused on another state mandating hands-free driving but what makes it interesting is that Maryland drivers have the second-longest US commute. In addition the Alcatel-Lucent ng Connect initiative seems to be gaining traction with 22 11 member companies looking to develop a common framework and standards which will allow more sophisticated 4G and LTE services.

Finally, the Avaya and Skype story is good news for people such as myself who have been wondering why two communiocations companies with a  common parent aren't collaborating more closely.

» Pinger to Offer Free VoIP Calling with New App

» Avaya and Skype Partner for Better Business Communications

» Aastra to Demonstrate Microsoft Lync-Compatible Phones at ITEXPO West

Billions Lost to Business Disruption

September 29, 2010

CDW recently performed a survey discussing just how much money is lost by business to disruption. Here are some of the findings:

  • 200 businesses completed the survey
  • Half (51 percent) experienced problems connecting to their IT network from other locations
  • Half (50 percent) had problems connecting from inside their business locations 
  • Nearly half of respondents (46 percent) said employees could not access the necessary company resources to do their jobs
  • Almost one-third (29 percent) said employees had problems communicating with each other via internal phone systems and/or e-mail 
  • 28 percent said their networks were slower than expected and could not support the increased traffic from remote locations
  • Hardware failures caused 29 percent of network outages, followed by a loss of telecom services to facilities (21 percent)
The survey reinforces the importance of of business continuity planning and moreover as we become more connected and our applications continue to rely more on the cloud, outages which used to cause minimal damage can become downtime disasters.

Here is more on the report (PDF) and how CDW plays in this area.

Latest on 4G Wireless Evolution Event Next Week

September 29, 2010

Here is the latest on 4GWE which is collocated with ITEXPO next week in Los Angeles - Oct 4-6, 2010. See you there.

4G Wireless Evolution • October 4-6 • L. A. Convention Center 4G Conference Agenda Speaker List Register Contact Us Exhibitor List 4G Wireless Evolution Continues to Evolve
Check out the newly updated 4GWE conference brochure.
  • New Speakers
  • More Sessions
  • New Exhibitors
  • More Opportunities to Network

Download the 4GWE Conference Brochure
Today for more information

The 4G Wireless Evolution conference is the epicenter of the communications and technology industry, but your conference experience doesn’t stop there.
Your 4GWE conference pass also includes:

4G Wireless Evolution

4GWE focuses on the evolution to a 4G infrastructure and the mobile broadband applications that it will enable. 4GWE represents the wireless ecosystem; from service providers seeking answers on delivering services and meeting demand, to device manufacturers and developers seeking to understand the killer 4G applications and the partners that will distribute these applications.

M2M Evolution

The M2M Evolution Conference embraces the any-to-any strategy of the Internet today.

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