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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Unified Communications

Agent Market Dies, Gets Reborn at ITEXPO

August 25, 2010

In the mid-nineties as the CTI market stormed onto the scene a slew of new unified messaging companies came onto the scene looking to sell systems which integrated voicemail into corporate email repositories and later IP-based phone systems. The biggest challenge of the day was the traditional interconnect or telephone system reseller didn't understand data and the data guys didn't get voice.

A new breed of reseller was born and the data and voice VARs who couldn't adapt were at a huge disadvantage which forced many of them to close up shop.

The agent market too is evolving as core products are being sold today through call centers and the Internet and if you are still doing business the way you did a decade ago, you are in deep trouble.

Move into Your Bathroom and Change Your Name to Avoid Tech Pitfalls

August 25, 2010

Apparently there is something called a tech addiction - at least that is what I heard as I was browsing the web from my iPad last night in bed while watching TV. I don't consider myself a tech addict as I only use technology when I am awake and only have 3 monitors and one TV in my office. Then again, I do have an electronic picture frame in here which is on its last transistors and a Sony Dash which should arrive any moment.

So I was very surprised when I heard a man in Queens, NY moved into his bathroom to cure his tech addiction.

ITEXPO West 2010 Update August 24, 2010

August 24, 2010

I have lots of exciting news to report about ITEXPO West 2010 Oct 4-6 in Los Angeles - there will be a total of 12 collocated events at the show. Some of these include, 4GWE, Smart Grid, M2M, CVx, SPEC, Cloud Communications, MSPWorld, SIP Tutorial, VI Peering, App-Time and Lightwave ONE. There is also a Social CRM Expo, MSP World and much more.

I am trying to keep my readers up to date on what is happening in what is probably the most exciting tech week of the year.

Supporting Customers on Facebook

August 24, 2010

I was in Manhattan this past weekend and was blown away by the number of ads I saw on billboards and on top of taxi cabs which didn't promote a company's Web site but instead their Facebook page. It got me thinking about social CRM and whether companies are leveraging social media beyond the URL. Interestingly I came across this TMC webinar which takes place today and focuses on the issue of providing customer service from Facebook pages. Check it out below - it takes place at 2:00 PM EST.

MSPWorld, Another Great Reason to Come to ITEXPO

August 23, 2010

ITEXPO has become one of the defacto tech events - starting out as a communications-focused conference it has slowly but surely become an umbrella event encompassing all the exciting segments of technology and communications. Now to put this in perspective, I am a techie - but I don't launch shows because I want you to come and see cool stuff. We have been adding collocated events at ITEXPO because we believe there is potential for the subject matter covered to make or save our delegates money.

We want you to be able to go to a single event and see so much opportunity that you will bring even more people to the next event and so on.

Hot Communications Trends August 20, 2010

August 20, 2010

I recently received a TMCnet What's Hot in VoIP newsletter which had a number of stories worth sharing. First off is Comcast who is losing VoIP share to competitors but is still moving forward with plans for WiFi roaming and philanthropy. I have noticed Time Warner WiFi hotspots popping up all around TMC HQ in Norwalk, CT but have yet been able to connect to the service. If I do, I will keep you posted on my impressions.

Plantronics M100 Reviewed

August 17, 2010

We Don't Need no Stinking Broadband Stimulus Dollars

August 16, 2010

Just when you thought the broadband stimulus funds had been allocated and it was time to move on to other things word comes from TMC's Paula Bernier that many companies are rejecting the funds because the administration wants to ensure the investors do not directly benefit from the incoming funds. As Paula explains:

That's the word from Kevin Morgan of ADTRAN, a network equipment supplier that has played a leading role in helping educate service providers and others about the broadband stimulus program.

"I do know some customers that were initially awarded money have decided that they're not going to take it, for a variety of reasons," says Morgan.

Congratulations China, Now the World's #2 Economy!

August 16, 2010

Deep down beneath the Rich Tehrani many of you know, I am fiercely competitive. I believe if you lose, you learn from your mistakes and try again. Lose again, try again and so on. I have seen enough semi-talented people succeed in sports due to sheer will and I have seen many uneducated, relatively unintelligent people make it to the top in business with nothing but guts and courage and the inability to take no for an answer.

Pimp Your iPad and iPhone 4 With Carbon Fiber

August 16, 2010

The saying goes, if you have to ask how much an exotic sports car costs, you can't afford it. The good news is if you are a tech and car nut you can accessorize your devices in a manner which may appeal to both your techie and auto sides while not totally breaking the bank. Many exotic cars like Lamborghinis and Ferraris are built in-part with carbon fiber which is a super-strong and lightweight material also used to build fighter jets.

An accessory maker named monCarbone has just released a line of cases for iPads and iPhone 4s called HoverCoat and they come in Mystery Black, Midnight Black, for the iPad and iPhone 4 and soon there will be a Luminous Silver option for the iPhone 4.

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