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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Unified Communications

Apple, Sony, Microsoft, Google and ITEXPO News September 1, 2010

September 2, 2010

It has been an extremely exciting week again for tech news and moreover for me personally as I got a chance to open up my Sony Dash and it is a very cool addition to my desktop as it allows me to view my photos and take advantage of widgets of all kinds which among other thinks allow me to see the pandas at the San Diego Zoo. This handy gadget has a slew of communications, social networking and calendar features as well but for now, I just want to see the pandas.

 

The big news from yesterday of course was Steve Jobs onstage pushing a slew of new iPods and a rental-only model for Apple TV and a social network integrated into iTunes.

Alcatel-Lucent Outlines Next Generation Communications

September 1, 2010

Having recently purchased a Sony Dash which I still need to take out of the box, I am obviously intrigued by the idea of devices which allow widgets to run on them. Apparently Alcatel-Lucent too is enamored with the concept of widgets and mobile apps as the company just picked up OpenPlug, a company focused on cross-platform application development solutions. This purchase follows on the acquisition of ProgrammableWeb a major resource to the development community involved in mashups and web-based APIs.

What does this tell you?

Technology and TMC Happenings August 26, 2010

August 26, 2010

SkyFire Comes to iPhone

I was a huge fan of SkyFire on Windows Mobile as it approximated the iPhone Safari browser on a Windows Mobile device while also supporting Flash. Now it seems this browser is coming to the iPhone and I wonder if Apple will force the company to disable the Flash support to ensure it abides by the company's rules of not allowing other "programming languages" to run on it.

TMC Communities Continue Growth

Sony Dash, AT&T Femtocell, 3PAR, Dell and HP

August 26, 2010

This morning my new Sony Dash arrived in my office and I have been meaning to set it up all day but failed. This gadget is essentially an iPad which is more chunky, cheaper and needs a plug to operate. Still, everyone I meet with these days asks if I have one and it seems like a tech rite of passage to have one of these in your office.

Phew - what a day.

Agent Market Dies, Gets Reborn at ITEXPO

August 25, 2010

In the mid-nineties as the CTI market stormed onto the scene a slew of new unified messaging companies came onto the scene looking to sell systems which integrated voicemail into corporate email repositories and later IP-based phone systems. The biggest challenge of the day was the traditional interconnect or telephone system reseller didn't understand data and the data guys didn't get voice.

A new breed of reseller was born and the data and voice VARs who couldn't adapt were at a huge disadvantage which forced many of them to close up shop.

The agent market too is evolving as core products are being sold today through call centers and the Internet and if you are still doing business the way you did a decade ago, you are in deep trouble.

Move into Your Bathroom and Change Your Name to Avoid Tech Pitfalls

August 25, 2010

Apparently there is something called a tech addiction - at least that is what I heard as I was browsing the web from my iPad last night in bed while watching TV. I don't consider myself a tech addict as I only use technology when I am awake and only have 3 monitors and one TV in my office. Then again, I do have an electronic picture frame in here which is on its last transistors and a Sony Dash which should arrive any moment.

So I was very surprised when I heard a man in Queens, NY moved into his bathroom to cure his tech addiction.

ITEXPO West 2010 Update August 24, 2010

August 24, 2010

I have lots of exciting news to report about ITEXPO West 2010 Oct 4-6 in Los Angeles - there will be a total of 12 collocated events at the show. Some of these include, 4GWE, Smart Grid, M2M, CVx, SPEC, Cloud Communications, MSPWorld, SIP Tutorial, VI Peering, App-Time and Lightwave ONE. There is also a Social CRM Expo, MSP World and much more.

I am trying to keep my readers up to date on what is happening in what is probably the most exciting tech week of the year.

Supporting Customers on Facebook

August 24, 2010

I was in Manhattan this past weekend and was blown away by the number of ads I saw on billboards and on top of taxi cabs which didn't promote a company's Web site but instead their Facebook page. It got me thinking about social CRM and whether companies are leveraging social media beyond the URL. Interestingly I came across this TMC webinar which takes place today and focuses on the issue of providing customer service from Facebook pages. Check it out below - it takes place at 2:00 PM EST.

MSPWorld, Another Great Reason to Come to ITEXPO

August 23, 2010

ITEXPO has become one of the defacto tech events - starting out as a communications-focused conference it has slowly but surely become an umbrella event encompassing all the exciting segments of technology and communications. Now to put this in perspective, I am a techie - but I don't launch shows because I want you to come and see cool stuff. We have been adding collocated events at ITEXPO because we believe there is potential for the subject matter covered to make or save our delegates money.

We want you to be able to go to a single event and see so much opportunity that you will bring even more people to the next event and so on.

Hot Communications Trends August 20, 2010

August 20, 2010

I recently received a TMCnet What's Hot in VoIP newsletter which had a number of stories worth sharing. First off is Comcast who is losing VoIP share to competitors but is still moving forward with plans for WiFi roaming and philanthropy. I have noticed Time Warner WiFi hotspots popping up all around TMC HQ in Norwalk, CT but have yet been able to connect to the service. If I do, I will keep you posted on my impressions.

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