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Unified Communications

Dialogic Plunges into Apps with PowerVille

February 9, 2016

By technology standards, Dialogic is a veteran – having been established in 1983, the company has supplied communications infrastructure used by carriers, enterprises and developers for many, many decades. The New Jersey company enjoyed the benefit of providing solutions which could be paid for by arbitrage. In the late eighties and nineties, Dialogic boards allowed companies to build computer-telephony solutions which used off-the-shelf computers to compete with custom-built hardware solutions from manufacturers of telecom equipment. Even though Dialogic boards were not cheap, solutions based on their products cost far less than alternatives on the market thanks to the ability to leverage PCs and servers.

ITEXPO 2016 Overview Video

January 22, 2016

Lifesize Reinvents Itself in Cloud Video

January 14, 2016

CEO Craig Malloy explains the new company’s mission and strategy for the future

I first introduced you to Lifesize in 2007 explaining the company offered near telepresence quality at a fraction of the cost. At the time I said, “The goal of the company is to be the price/performance leader and I can vouch for the quality of their technology as I had a chance to see it for myself.” Two years later, Logitech, excited about the opportunity to move upmarket in the video space, acquired them for $400 million.

The move upmarket: Prior to this acquisition, I had a chance to cover Lifesize as it improved its technology with better quality cameras and other peripherals.

Zultys Upgrades its Communications Software

December 2, 2015

Unified communications vendor Zultys has been hard at work coming up with a new release and since it’s been a while since I’ve had a chance to share what they are up to, I reached out to interview Neil Lichtman, Chairman & CEO of the company. He was gracious enough to give his views on a range of areas from the future of unified to communications the challenges facing channel partners.

Is technology changing business for the better? Why/why not?

Mitel Analyst Event 2015 Live Blog #MitelNext

November 12, 2015

Mitel put on a nice event in Manhattan today. Wes Durow, CMO made a great presentation on where the company was and where its going.

A quote of note: "One out of three SMS messages goes across the Mitel network."

Some of what I am hearing is embargoed - so sadly, I'll have to keep you posted on some announcements at a later date.









Rich McBee, CEO takes the stage.




Are desk phones dead? "We ship a handset every 14 seconds and the pace is accelerating."

Our vision: Making communications and collaboration seamless.



Important points:

They will continue to acquire legacy solutions and then grow them. The contact center is a more and more important part of the business.



The intersection of mobile, cloud and enterprise is the next thing for us - we will accelerate products and solutions in this area.

"We have 3 billion potential subscribers with our current carrier customers."

Much discussion about Mavenir - the acquisition which gives them great mobile technology and low cost R&D centers.

Security is becoming a huge factor going forward.





UCC is more complex than ever



Simplifying this in an open environment  is what we're betting the company on.

We will continue to be a consolidator.



Mitel Next Accelerator is a think tank working on the next big thing but it needs to have products in a customer in one year - and they have to be paying customers.




















































When Hired Gun Managers Fail

November 11, 2015

What happens when you intersect the Innovator's Dilemna with investment, ROI and stragic planning? Especially since new, disruptive technologies aren't adopted overnight - they can take ten years or more to be widely accepted. Conversely, investors are generally more short-term oriented.

Bottom line: markets have their own timing which require companies to adapt.

ITEXPO Anaheim 2015 Video Interviews Part 1

October 7, 2015

GENBAND's KandyMobile comes to NYC

October 2, 2015




GENBAND's Kandy communications Platform-as-a-Service solution recently celebrated its one-year anniversary by bringing its KandyMobile vehicle to popular nightclub, LIGHTBOX in New York City on September 30, 2015. Kandy allows any developer to embed real-time communications into their applications fairly easily but more importantly, the solutions subsequently become carrier-grade.

They had a number of interesting demos at the event. SkywriterMD (above) had its demo on the bus pictured at the start of this post.

Salesforce and Microsoft Skype for Business Collaborate

September 17, 2015

Microsoft and Salesforce are getting cozy: The two have decided to extend their strategic partnership to connect their productivity apps and services, with the end goal of more personalized, customer-driven sales activities, achieved through streamlined collaboration.

The two leaders plan to mash up Salesforce with Skype for Business—which will be hosting a conference at this year's upcoming ITEXPO in Anaheim—OneNote, Delve and Windows 10, starting with the Salesforce App for Outlook, which works with Outlook 2013 and Office 365, and Salesforce1 Mobile App for Microsoft Office.

After that, Salesforce will next integrate Microsoft’s unified communications (UC) suite, Skype for Business (formerly known as Microsoft Lync) into its new Lightning Experience. Lightning is the renamed core customer relationship management (CRM) product for Salesforce.

Also in the second half of next year the two will launch the Salesforce1 Mobile App for Windows 10.

These two companies which were once bitter enemies have learned to work closely together - acknowledging the synergies between the dominant Salesforce platform and Microsoft's Skype for Business 



solution which is growing rapidly.

In just two weeks, Paco Contreras, Herrera Director WW Product Marketing - Skype for Business will be keynoting ITEXPO in Anaheim, California and I hope he touches on this new collaboration and the benefits it will bring to customers worldwide.

Splice Software Uses the Power of Analytics to Expand its Product Line

August 31, 2015

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the first mainstream story, in fact, describing the concept revolved around a retailer knowing a customer was pregnant before her family knew. The possibilities are certainly endless. You may recall a post I wrote some time back about IBM and the concept of digital Darwinism – the idea that companies that embrace new technology will win out over those that do not.

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