One of the main messages Microsoft is promoting to the communications marketplace is there is no need to replace your hardware – Microsoft Unified Communications will blend with your current communications infrastructure through gateways allowing you to keep the thousands of PBX features you need while being able to connect it to Microsoft Office Communications Server 2007, Microsoft Office Communicator 2007, Live Meeting and so on.
But why not replace your PBX while you are at it? After all, your company may not need thousands of features.
The reason may be that one of the areas where Microsoft’s unified communications strategy is light is in call monitoring and recording. You see if you want to record Microsoft UC phone calls you need a PBX.
Thankfully for those who want to deploy a Microsoft UC solution sans PBX and who need recording, Telrex has your answer. The company has just announced they will allow IP call recording and monitoring for Office Communicator 2007 and Office Communications Server 2007.
Company executives tell me one of the benefits of their solution is the ability to record calls on disparate IP PBXs within an organization. So don’t think you have to scrap your PBX. You may still need all those other features.
As you may have surmised, some of the reasons for call recording are regulatory compliance, customer satisfaction improvement and dispute resolution.
Telrex also supplies an API allowing the integration of call recording into CRM systems or any software.
In short, if you are looking to record calls in your Microsoft unified communications environment, take a long look at what Telrex has to offer… It just could be supplying the one feature you need to allow you to adopt Microsoft’s unified communication’s vision.
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