Voicemail Transcriptions Analysis

Hi,

I can confirm that Spinvox uses human transcription agents - I know, I used to transcribe for them. They have a funky application called Tenzing which agents use to listen, rewind and transcribe the messages. It has predictive text which works well and includes such words as antidisestablishmentarism and supercalifragilisticxpalidoceaous as well as most swear words.

Transcription centres are located in various countries including India, South Africa (where it is run by John and Maureen Groenewald the father and mother of Sean the VP of security and compliance for Spinvox) and Ireland. The Irish operation was a company called Celtic which Spinvox bought.

For a lot of these agents, English is not their first or sometimes second language which explains why common English names are transcribed with errors but Inidan names are usually perfect.

Spinvox do not have an original idea and they are worth a lot more on paper if they convince the world they have transcription software, they don't and they are not worth as much as people believe. A third person listening to your personal voicemail might not bother most people, Spinvox can say it is all anonymous but the recipient's name is shown in Tenzing as well as the sender's number if available so it's not as anonymous as they believe and certainly not as anonymous as if a computer did the work.

Transcription agents can have their day brightened up by some of the voicemails, the ones where someone has been caught cheating are usually good for a laugh as are the ones from annoyed bosses asking where the hell their employee is.

There have been messages where criminal intent is inferred or people have been leaving suicide messages but all Spinvox agents are required to ignore these and transcribe as normal. I think this is more to protect Spinvox's claim about computer transcription than anything else.

The reason for me telling you all this is simple. People have a right to know when what a company says and does are two different things. People use this service believing it is anonymous when in fact it is not. They also say that on the rare occassion a human is used (because the computerised system flags the message) that the agent does not comprehend the message content but simply types what they hear - rubbish, we would listen to the message enough times to know the content and meaning of all messages, we just ignored them, well most of them...

Hello Anon,

Me too working with SpinVox may i know which company and which country u were working with.