I just received an e-mail on the merger and am surprised I didn’t read about it sooner.
After months of planning, US Airways and
We will initially continue operating as two airlines, but we are working hard behind the scenes to combine our operations. And we're already introducing new benefits that will make your travel with us more enjoyable and rewarding. You can begin to enjoy the following new benefits, for travel beginning October 5, 2005:
USAIR and America West Merge
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September 28, 2005 8:52 AM
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I am looking for other people who have been cheated out of using their frequent flyer miles by America West, especially since the U.S. Airways "merger," for a class action suit. If you could please post my letter, they can email me at richanne2@cox.net.
I have enough America West Flightfund miles for a trip to Europe. I need to go to Ireland in June/July for a study abroad program in International Human Rights. I called them in March, but there were no tickets available for frequent flyer miles. I tried 10 different dates, two different airports (Dublin and Shannon), and nothing. So they told me I might be able to transfer my miles to U.S. Airways and book through them, but I tried them, and they had nothing either. (It's still two totally separate booking desks and two ticketing desks and two computer systems.) So I'm back at America West asking to use my miles to upgrade to first class, and they book something, but they say only the Continential US portion may be upgraded. Then they transfer me back to US Airways, which says they can't upgrade the international portion because the plane is all business class. So I'm back at America West again (every call involves being on hold at least 40 minutes) and they tell me that the flight must be ticketed by US Airways and then I will go back to America West for upgrade on the U.S. segments. So I pay for the ticket at US Airways and return to America West and I'm told they can't do the upgrade because the ticket is on U.S. Airways ticket stock! Which they insisted I had to do!!! So the next day involves a series of phone calls with customer relations/service, and the best offer I get is a $50 travel voucher to compensate me for the trouble I went through and being told I could upgrade when in fact I can't. I've spent like 20 hours on the phone with these people. I never used my miles in the first year or two after 9/11 because I wanted to support the airline; I paid for every ticket. I've been a customer since the earliest days of this airline. I live in Phoenix. This is the thanks I get for 25 years as a loyal customer.
I hope everyone has enjoyed the blog as much as I have enjoyed writing it.
Elliot Daverty
http://www.americawestfun.com