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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Sprint Pays Klausner

April 7, 2008

Sprint recently signed a deal with Klausner Technologies to enable them to use visual voicemail without the fear of being sued. This news is interesting as Sprint is one of the companies coming after VoIP providers who the company claims is infringing on their patents. It seems more than coincidental that Sprint decided to go after so many VoIP companies around the same time they were in negotiations with Klausner.

Sprint Nextel is the seventh company to date to license the Klausner visual voicemail patents. Other licensees include ISP’s such as Time Warner’s AOL, VoIP providers such as Vonage and the visual voicemail/voicemail transcription company, Simulscribe.

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EU Authorizes Fist Fights on Planes

April 7, 2008

OK I may be a bit over the top with this headline but allowing a plane full of passengers the ability to talk on the phone -- all in different languages... What is the EU thinking?

According to TMCnet's Mae Kowalke, we will have the ability to talk in the air very, very soon. Sure, there are challenges like how will you deal with the fact that rows and rows of people will be talking at the same time while you are trying to nap?

The answer is unclear to me but riding on the trains in New York it seems like yelling at the telephone screamer seems to get them to quiet down a bit.

How do you invest to take advantage of such a change in policy.





Mind CTI Interview: Monica Eisinger

April 7, 2008

In the past few years there has been tremendous interest paid to VoIP and the underlying internet protocol which allows IP communications to take place. For those people who started to pay attention to the communications space in the last few years, you may not be aware that over a decade ago the CTI market heralded the first time telephones and computers communicated with one another.

My long-time readers know that about two decades ago the birth of CTI systems were a result of a collaboration between IBM and Rockwell and if you had a mainframe and a Rockwell ACD lying around and a few hundred thousand dollars to spend on connecting it all together, you could be among the first in the world to take advantage of computer telephony integration or CTI. The first application of such integration? Screen pops or the ability to see the customer record of who is calling.

But for most companies it was the nineties when they could first afford CTI systems based on operating systems from Microsoft and Novell.

The IP communications market was really born from the building blocks of CTI as gateways which allowed the PSTN and VoIP to interconnect were based on boards from leaders in CTI like NMS and Dialogic.





The Coming Mobile WiMAX Revolution

April 2, 2008

Over the past fifteen years the world has become smaller as a result of the internet and more recently broadband connectivity allowing IP communications consisting of voice and video to flourish. As connectivity has improved, entire industries were transformed. For example, emerging markets began to harness the internet as a way to provide outsourced services to more developed parts of the world.

It is fair to say the entire world has improved as a result of the net… Just a single example is the hoards of ambitious people worldwide who have leveraged the internet to do things like start businesses where they sell myriad products on eBay or their own websites.

Yet for all the progress we have made over the years, the potential is far greater. In a recent conversation with Lars Johnsson, the VP of Business Development at Beecem I was able to learn how his company - a four year old fabless semiconductor chipset company has been improving mobile WiMAX.

If companies like Intel are responsible for the computing revolution and the benefits we enjoy from microprocessor improvements, then companies like Beceem will be responsible for the coming mobility revolution.

You see, Beceem (pronounced "beseem" which means "without wires" in Farsi) has just released its BCSM250 mobile WiMAX chipset whose surface area is about the size of a stick of gum.







Sprint Success

March 31, 2008

Polycom's Software Play and More

March 31, 2008

Depending on the era, if I asked people what the name Polycom makes them think of they would give me different answers. In the nineties it was video conferencing and audio conferencing devices. Around 2000 you could add IP phones to this list. With the Spectralink acquisition you then could add wireless phones to this list.

Starting in 2008, the company will also be known for software solutions and in a recent meeting with company execs I got to learn about their new Productivity Suite which retails for a reasonable $11.99/seat.

So what void did Polycom see in the market that would have them go out and start selling software solutions?



OnRelay's Mobile PBX Solution

March 31, 2008

Years ago I realized that mobile phones would get cheaper and cheaper and eventually cause a threat to the PBX vendors of the world. Of course… trends are generally easy to spot but timing technology adoption is generally very difficult.

My friends, the time has come for PBX vendors to fear the mobile phone as a company called OnRelay is embarking on a super-aggressive campaign to get us to scrap our desk phones for mobile devices.

In a conversation with company President and CFO Marie Wold I got to see her configure her phone settings right from an application on her Nokia phone. When I asked her repeatedly if you could also use a web portal to change the settings of the phone service, she repeatedly answered, "Why would you need a web browser?" At first I thought she was being difficult but then I realized in most cases she is likely right. Besides, it is tough to argue with a company whose marketing says they will help eliminate 47 million Kg of e-waste.



Tax VoIP Illegally, Get a Raise

March 30, 2008

It is a sad day when a city government decides it needs to come after a specific technology -- one that has truly helped and empowered its constituents, in order to generate more revenue.

The city of Los Angeles just passed a nine percent tax on VoIP calls. In California, the voters actually have to approve tax changes and in this case, Measure S was passed by two-thirds.

Consider this however... the measure was placed on the ballot so late that there was virtually no time for anyone to counter it and let consumers know what the downsides are.

In addition, the the measure was packaged with a promise of increased police protection. Who wouldn't vote for that?





TMC Growth Update

March 28, 2008

Congratulations to TMC's Kevin Kiley who was just promoted to VP of Finance. Great job Kevin.

In addition I would like to thank TMC readers and our partners who have allowed us to continue our wave of growth.

In the past few months we have hired the following new team additions:

  • John McInerney, Marketing Projects Manager
  • Tim Bongiovanni, Account Executive, Customer Interaction Solutions magazine
  • Mo Harrim, Web Developer
  • Richard Moavero, Account Executive, IP Communications Group
  • Kevin Lake, Account Executive, Events Division
  • Tullio Gianitti, Account Executive, Webinar Group

This does not include our new writers (Charlotte Wolter, Gary Kim, Jon Arnold, Peter Radzieski, Scott Wharton, David Yedwab, Taran Singh, Rick Graves, Dr. Alan Solheim, Jagan Jagannathan, Phil Hill, Chris Gatch, Dan Miller and eight full-time freelance editorial contributors.)

Once again, I would like to extend my appreciation to TMC readers, sponsors and team members for helping us achieve our current growth levels and we look forward to making 2008 the year when all of our products perform better than ever.

[TMCnet]










Cubans Can Now Use Cell Phones

March 28, 2008

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