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Rich Tehrani
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IVR in the Age of Siri and Alexa; Evolve or Die

December 25, 2017

We'd like to apologize in advance for the dramatic headline of this post, especially the evolve or die part but there is a communications transformation taking place in companies around the globe and unless you're paying attention, you're likely to fall behind.

A huge shift is taking place - starting with our homes. No doubt, your residence has noticed the shift. Consider, out of the nine top-selling products in the Electronics category on Amazon, six of them or 2/3 are Alexa-enabled!





The way our customers want to interact with technology has changed dramatically.

Yet, IVR systems were initially deployed not for the customer but for the bottom line.





The Enterprise will Embrace SD-WAN in 2018

December 25, 2017

SD-WAN is rapidly becoming a cornerstone next-gen IT service embraced by companies of all sizes. Some of the benefits of software-defined wide area networks are cloud security, easier hybrid cloud deployment and applications performance management.

What many companies will tell you off-the-record is they also see SD-WAN as an opportunity to reduce their dependence on legacy networking vendors – although even the traditional networking companies have made strategic acquisitions in the space.

Perhaps the biggest reason companies need SD-WAN today is their dependence on cloud instead of their corporate data centers means they need to rethink how they deploy and optimize their wide area networks.

Windstream's Unique SD-WAN Position

December 18, 2017



As the SD-WAN market continues to thrive and resellers and MSPs look to add these solutions to their arsenal, an important question to ask is what is happening to what we might call legacy solutions potentially displaced by software-defined wide area network solutions? We are of course referring to MPLS.

Should companies consider this newer, software-based solution or stick with the tried-and-true?



Windstream, the multibillion-dollar provider of voice and data solutions has become an important provider of SD-WAN solutions with thousands of endpoints in the field. As a result, we wanted to learn more on this and related topics – we wondered how their SD-WAN solutions are progressing.

Diverse Broadband Roots Gives Hughes an SD-WAN Edge

December 15, 2017

One of the most demanding communications environments is satellite where bandwidth can be extremely limited yet real-time communications is a necessity as soldiers need to communicate with others - potentially thousands of miles from the battlefield. Over the years, VoIP satellite technology has evolved allowing multiple conversations to be compressed together to minimize bandwidth use. 

Today, satellite bandwidth may seem abundant but during the numerous wars in the middle-east in the past few decades, satellite vendors really had to push the edge of the envelope to allow effective communications to take place. 



Hughes Network Systems is the group within satellite company Hughes that provides business services and its evolved to become a diverse broadband provider over the years - from roots which include providing military solutions.





Should Net Neutrality Apply to Silicon Valley?

November 28, 2017

While the nation is up in arms about the repeal of something 99.9 percent of the population didn't know existed six months ago, its time for a sanity check.

We have been told "we" may be the only tech leader who thinks Ajit Pai is doing the right thing by rolling back net neutrality regulations. Our thoughts on the matter have been based on a great deal of experience in the past few years.

Here are some things we have seen happen:



  • The government promised a healthcare law would allow people to keep their doctor and plan and lower premiums by $2,500.

Galaxy S8 Outdoes iPhone X in Freeze Test

November 6, 2017

The screen test below shows what happens when you put two of the top smartphones on the market - the Samsung Galaxy S8 and iPhone X in water and then freeze them overnight.

Two frozen phones - which one will survive?





The Samsung is unscathed but the iPhone X loses its Face ID ability, its screen doesn't work properly and it seems to have lost its data.

Wait, what happened to all my data?




Even worse - the entire battery of the iPhone gets used up while the Samsung still has about 40% left.

Most likely, a gap opened up in the iPhone during its blowtorch melting causing water to get it. This in turn seems to have led to a short circuit or even more than one.

The iPhone X green screen of death - apparently competition with Microsoft BSOD is fiercer than we thought. 




Bottom line: The Samsung Galaxy S8 is an absolute champ in this test - iPhone X users should avoid leaving their phones in water in the freezer overnight.

The video below shows the freeze test comparison in full:























This iPhone X Feature Makes it Worth $1,000

November 4, 2017

You're driving in the car, come to a red light and decide to check e-mail. You double click the home button to open the mail app, delete a few emails and then look up after you hear the horn of the car behind you to see a green light. As you place the phone back in its holder, you begin to accelerate through the intersection.

Suddenly, you remember, you want to open the GPS app as you pass the intersection and proceed to the entrance ramp of the highway or freeway. You think about hard pressing the left of the screen and swiping to another app but you realize the phone holder is not so secure.

IoT Connectivity Standards? Still a Confusing Mess.

October 21, 2017

62 million European households will soon have smart gas meters as reported on IoT Evolution with an annual growth rate of 27.8 percent until 2022.

We recently reported that the U.S. was behind Europe in LoRa deployments so when we saw this research report, we decided to dig deeper. We wondered, are all of these deployments LoRa-based?

Interestingly the answer is a resounding no. 

According to the article:

European smart gas meters use a variety of communication methods, the report indicates, including fixed RF networks and local interfaces to master electricity meters.








Pod Group USA: It's a Great Time to be an IoT MVNO

October 10, 2017

It’s a great time to be an MVNO was the key takeaway from our recent interview with Pod Group USA (Also known as Pod M2M) – the company has been busy building it's partner program and carrier network since we last met them. We had a chance to speak with Sam Colley, Allistair Elliott and Natasha Nader at the company and they told us they now have over 17 hardware manufacturers and major carrier partners as well. T-Mobile, Rogers, Sprint and Ingenu are on and AT&T will be signing soon they said.



Their revenue model varies – they can have a lead-share model or it can be commission based or even white label where partners resell the connectivity.

Telecoms see Content as King Thanks to Procera Networks

October 9, 2017

“Telecoms are seeing content is king,” said Dan Geiger, Sr. Dir – Solutions Marketing at Procera Networks as we discussed in an in-person interview how his company is helping global carriers. You might recall a year ago we told you the company helps shape even encrypted traffic. Dan reinforced that the company’s solutions see the device layer, cell phones, cell towers and the core network while being able to differentiate various types of traffic.

This is why carriers are able to see content as king – because they have more control over it than ever before.

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