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Rich Tehrani
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Communications Expert Ricca Discusses the Future & ITEXPO Appearance

January 18, 2011

One of the great advantages of attending a live conference is the ability to network with some of the brightest minds in the industry such as analysts and other industry thought leaders who help give us a sense of where markets are heading. The tech space is not slowing down from an innovation perspective – and it certainly isn’t going to see less product introductions in the future. How do you determine how the latest products and solutions can help your business? Is the cloud right for you or is an on-premise system a smarter move based on your security and compliance needs?

British Blackberry Humor

January 15, 2011

GENBAND Completes Cedar Point Acquisition

January 14, 2011

Analysts liken Charlie Vogt the CEO of GENBAND (pictured) to John Chambers and his presentation style and confidence shined through at the company’s recent Perspectives event which I live blogged. It was at this conference where I realized Charlie would be someone the industry should hear more from. Under his leadership the company has assembled a mini Alcatel-Lucent or Cisco – depending on how you look at it.

The Ultimate Social CRM Prank

January 14, 2011

While typical negative social CRM experiences are sent via Twitter and Facebook, occasionally companies get their reputation tarnished via Youtube. This is the case in one of the most elaborate pranks ever where a container was dropped in front of Mobistar’s headquarters in Belgium blocking all traffic. Security at this building with 2,000 employees called the phone number listed on the container only to be connected to the comedians inside the container who repeatedly put security on hold, played music and basically drove them crazy.

This may be one of the most sophisticated acts ever seen of people acting out against a company in response to poor customer service.

Will Apple Pull the Plug on Intel?

January 14, 2011

An interesting difference between Droid devices and those of the iOS variety is that Apple gadgets require users to plug the devices into a computer for OS updates while the Google Droid works over the air or OTA. So last night’s earnings release from Intel which touted a record quarter in-part is influenced by the fact that the more iPods, iPhones and iPads there are, the more computers you need to sync, backup and upgrade the OS.

And regardless of whether you choose a Mac or PC to connect to your gadget, you are in fact using an Intel processor.

But now that carriers have gone from unlimited data plans to tiered where they get paid to provide more bandwidth, what is to stop them from allowing Apple to provide operating system updates OTA?

ITEXPO East 2011 Attendance up 52%

January 13, 2011

For those of you who attended the ITEXPO and related events last year in Miami, you remember it was a very strong show with great attendance. The conference usually draws from all over the world – especially Latin America, the Caribbean, Europe, the Central and Eastern US and of course Canada.

The even better news about this upcoming event Feb 2-4, 2011 at the Miami Beach Convention center is the numbers are trending much better than last year. My marketing team just sent over the comparable stats and here they are:

  • Overall attendance up 52% over same time last year
  • Paid conference attendance up 54% over same time last year
  • Loews hotel block up 31% over last year

The event has certainly grown and there are currently 13 collocated events as follows.

Is Apple the Biggest Facebook Threat?

January 13, 2011

Now I am not saying Apple is today ready to take on Facebook but boy are getting to a point where the pieces are lining up nicely for the maker of super-cool gadgets to combine the best of its offerings into a seamless social network.

Rather than talk about all the pieces, let’s instead begin the discussion realizing the massive marketshare Apple has and is gaining in consumer electronics. Add to this the increase in Mac shipments the company continues to boast. It is this network of devices which enabled the company to launch a product like FaceTime for video conferencing by immediately interconnecting millions of devices worldwide.

ITEXPO East 2011 News Begins

January 13, 2011

The ITEXPO tsunami of news is beginning and one recent announcement which caught my eye was that snom will be showcasing  its all new snom ONE collection of IP PBXs. The product line includes three versions - from free with ten extensions to a blue version which supports up to 150 extensions with support for five different businesses. There will be lots more news coming and for an idea of all the excitement and information which be generated from the event, check out the videos from the last ITEXPO in Los Angeles last fall.

Remember, the show is Feb 2-4, 2011 at the Miami Beach Convention center - be sure to register now.

Dialogic's Jim Machi discusses his company with me and also touches on the history of the Los Angeles Convention Center where we met over a decade earlier at Computer Telephony Expo or CT EXPO - anyone else remember the flying pigs?


ShoreTel's Bernard Gutnick discusses his company's latest offerings








How Apple is Greasing the Wheels of Churn

January 13, 2011

It’s a pain to change mobile devices and carriers. Thankfully over the years many wireless providers have made the process go more smoothly by porting address books in their retail stores. But Apple has gone the extra mile allowing their devices to seamlessly work with most of the existing data from previous phones. In other words upgrading from an iPhone to an iPhone 3G to a 3GS and 4G has been a fairly straightforward task.

Jon Stewart on Verizon iPhone

January 13, 2011

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