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Rich Tehrani
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Verizon

Improve Call Quality and Save Lives

September 20, 2010

Apologies for the extreme headline - but please hear me out 

I just couldn't help think about how stress impacts health as I read a new survey from Empirix showing that poor customer service in organizations not only costs companies billions of dollars but it adds to customer stress. More than a third of call center calls have poor voice quality according to the survey and more important is the fact that 30% of consumers surveyed said they had voice quality problems with more than half their calls while up to 68% of these people would hang up and potentially call a competitor.

So roughly 20% of customers calling could be hanging up and calling the competition because voice quality is sub par.

Off to Genband, Metaswitch then ITEXPO Events

September 20, 2010



September is here and so is conference season as I head to Genband Perspective in Texas and then Metaswitch Forum in Orlando, FL. Genband has been on a tear recently with acquisitions in numerous categories as well as organic growth. I am very interested to see how much progress the company has made since my last visit with them.

Metaswitch too has been growing quickly and they've made a few acquisitions as well.

Westcon's Security Bet

September 19, 2010

The technology market is quite vibrant and other than a short time between 2001-2003 there is always a good deal of optimism in the space. For me it has been quite exciting because I enjoy the marketing side of technology as well as the bits and bytes at the processor level. Case in point is the cloud computing market which is really a hot "new market" that is really a return to the mainframe.

And boy did it take a while to get us to the point where companies accepted it.

Facebook Phone

September 19, 2010

Why your next smartphone may be free

Speculation abounds that Facebook is working on a phone and it seems more than logical to assume it will be based on Android and sold via carriers. In fact one would imagine AT&T is trying like crazy to get an exclusive deal with the company as they desperately need a new hot product when the iPhone potentially becomes available on other networks.

In fact, it would be surprising if carriers haven't been chasing Facebook down to get such a phone with mass appeal out of the gate.

A Blow to Sanctions: Iran Now Powers Regional Internet

September 18, 2010

As Iran pursues its nuclear ambitions it destabilizes the entire region and threatens to spread nuclear war technology throughout the middle-east. Just one side-effect of this trend will be much easier access to nuclear material by terrorists and Iran is already a well-known state sponsor of terrorism so this point isn't a leap of faith.

In response to Iran continuing its nuclear development, many western countries including the US are putting pressure on the country via sanctions which are making the lives of many Iranians much more difficult.

In response, Iran is working on building bridges to its neighbors with a network of road, railway, and tunnel schemes along with expensive port upgrades in what experts say is a concerted attempt to restore the country's traditional role as a trade hub.

Harald Braun Former Aviat Networks CEO Interview

September 17, 2010

I had a chance to have a few conversations recently with former CEO of Aviat Networks Harald Braun (pictured) regarding his current activities. A former International Telecom CEO of the Year, he stepped down a few months ago as Chuck Kissner, who had been Aviat's chairman of the board, has taken his place as CEO.

Braun is currently acting as an adviser to the investment community and also consulting and is interested in new opportunities in a few spaces. I've followed him in his CEO role at Nokia Siemens Networks and Aviat Networks (formerly Harris Stratex) and because he has been a mover and shaker at some major companies I thought it interesting to pass along his areas of interest as he looks for the next big thing.

ECI Telecom Wireless Backhaul Podcast

September 17, 2010

Computer Makers: Get Cool or Get Dead

September 17, 2010

Earlier this decade the smartphone came on the scene to and in short order finished off the PDA. Now the tablet and the smartphone together are eroding the sales growth of notebooks. Recently in fact the CEO of Best Buy said tablets are eating into laptop sales by 50%!

I do not believe the iPad trend is a fad and I can safely say its sales will continue to pick up momentum based on the informal research I have done.

Avaya to Announce Tablet Tomorrow?

September 14, 2010

iPad goes to China, Crooks Mine Facebook and ITEXPO Highlights

September 13, 2010

As the first week of the fall begins, there is a wealth of news to share such as China getting the iPad, Facebook status updates leading to burglaries, another high- level departure at Nokia and GoDaddy.com looking to sell itself for a billion dollars.

The pace of acquisitions hasn't slowed as of late - HP just announced it will acquire ArcSight to bolster its security offering and PAETEC will pick up Cavalier Telephone.

Perhaps the biggest news of all is Wal-Mart's entry into the MVNO space - they will be reselling T-Mobile's service.

If there is a common theme here - it's that technology continues to be full of opportunity as it becomes more common.

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