Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Verizon

HP: 50% of Organizations Use Non-IT Sanctioned Clouds

April 24, 2012

For traditional hardware vendors who have strong relationships with information technology departments, the idea that cloud computing, one of the hottest trends to ever hit the technology space is being purchased without the consent or guidance of IT is quite scary. If you’ve been selling servers to a company for decades and all of a sudden the employees within that organization start to buy their own resources, effectively sidestepping an established relationship, you can rapidly see yourself disintermediated.

In fact, 50% of organizations use non-IT sanctioned clouds according to research sanctioned by HP. Moreover the company found 18% of companies were unsure if their users were using cloud computing services without the knowledge of IT.

Determining if There is a Spectrum Shortage

April 19, 2012

Those of us who have been in the wireless space for years take for granted that there is a spectrum shortage but the New York Times had a compelling story discussing how spectrum sharing and smart antennas will help alleviate the problem. They even have a quote from David P. Reed saying that radio frequencies are not finite.

TMC's Peter Bernstein disagrees with this last point and has some interesting thoughts on the matter worth reading.

To me the debate is fascinating and is similar to arguing if we have run out of space on the island of Manhattan. On the one hand it has been built up to capacity except perhaps a few parks and other areas. But on the other hand, we can continue to purchase, knock down and build taller buildings to add more capacity.

But if New York land was spectrum, whenever a taller building is constructed, some of the units would be forced to go to competing landlords.





US Database of Stolen Cellphones to be Established

April 9, 2012

Today is a bad day for thieves, very bad. You see, electronics are the number one item stolen – even more so than cash and finally the US will be implementing a system to ensure stolen cell phones no longer work on US cellular networks. In December of 2009 I wrote about how eBay has become the world’s largest pawn shop of stolen goods and in fact gave an example to a person in the UK who tracked down $10,000 worth of stolen goods, taken from him on eBay – and was able to recover them.

As a result, in the post titled Tech Lubricates Theft, Can it do so For Law Enforcement? I proposed a central database where devices get unique identification numbers and are subsequently linked to consumers.

Goodbye Android, we hardly Knew You

April 2, 2012

New research is showing that Android has some real problems. Obviously Google knows this and it’s part of the reason they purchased Motorola and as Henry Blodget points out are opening an online tablet store. David Beckemeyer too weighs in with a chart showing just how dominant Apple is becoming.

But before we get into that I was at my accountant last week and while he was crunching numbers I decided to tell my wife it was time to get my oldest daughter a refurbished laptop because her netbook takes longer to boot than the time it takes for us to assemble all the documents for the IRS.

Comcast Lets You Text Message from your Home Phone

March 28, 2012

It took about eight years but it seems like SMS has finally come to home phone service

In 2004 in a piece about VoIP 2.0 I wondered why home phone service hadn’t progressed and suggested that they allow instant messaging/SMS. It’s obvious the market would love such a solution and Comcast will be one of the first to bring it to market. In fact, now included with its ‘Xfinity Voice Unlimited Nationwide’ plan, customers get access to free text messaging from the Xfinity Mobile app for iOS and Android devices.

Samsung Galaxy Note Shipping at a Million a Month

March 28, 2012

Samsung did something unusual recently when it launched its Galaxy Note line of tablets starting at 5.3" and growing from there to a 10.1" edition which was unveiled at MWC 2012 in Barcelona. What was perhaps most unusual was the hybrid nature of the smaller device, allowing it to be not quite smartphone and not quite tablet. The challenge with such a design is that you have potentially created a Jack of All Trades and Master of None or basically a tablet too big to be used with one hand and too small to be used effectively with two hands.

To some degree I see the smaller 5.3" model appealing more to men because well men don' generally carry handbags. Point being you can fit the smartphone which could have been conceived by Lane Bryant in your pocket and have ample surface area to work on.

Then there is the smart pen or S-Pen which allows special functions to be evoked like screen copy and more - expect new apps to take advantage of the S-Pen capabilities according to the company.

So think about it - with the Galaxy Note line, Samsung designed not only a new form factor in hardware but also brought back the stylus - the exact same pointing instrument which Steve Jobs and Apple thought wasn't necessary.

Now it is way early to proclaim these devices a massive and lasting success in the market because the marketing push the company has been making is extraordinary.







Consumers Tell Mobile Carriers how to Save Millions

March 22, 2012

Wireless carriers spend millions on contact center calls related to device questions from their subscribers and to lean more Amdocs recently commissioned a survey which shows that while 83% of the 2,900 consumers surveyed are aware of self-service options, only 37% of consumers use them. Why? You may think because they don't have access to a PC or perhaps they have an Apple iDevice and are afraid the answer will be in Adobe Flash and all they will see is a series of question marks.

Well, if this is what you thought, you'd be wrong on both counts. The reality is that they expect the answers to be wrong or inaccurate.

So perhaps you are thinking, social media is the solution.



Aito Technologies Helps Carriers Leverage Sentiment Analysis

March 20, 2012

In the US, some of the most challenging times for carrier sentiment had to be when comedians and shows like SNL poked fun at the iPhone for not working properly on the AT&T network. And in such situations where the carrier’s network was slammed with traffic and the company was not able to come up with a solution quickly, there probably want much the company could do to change public sentiment.

But in many cases a reactive carrier can reduce churn due to customer dissatisfaction. And this is one of the goals of Aito Technologies a company in the customer experience analytics (CEA) space.

Monetizing the Mobile Data Explosion with Tektronix Communications

March 20, 2012

Remember when you were in the engineering lab and you relied on a Tektronix oscilloscope to analyze signals? I do and I deeply craved one of my own but could never afford one. But the company once part of Tektronix, Tektronix Communications  does its best to ensure that not being able to afford their products is not a reason to keep you from buying. The company provides solutions for carriers which help with pre-deployment, network operations, customer care, network and RF engineering solutions as well as business performance.

NQ Mobile Protects Android Phones from Malware and Viruses

March 20, 2012

Last year Roger McNamee mentioned that he doesn’t think Android has a bright future because of the malicious apps proliferating on the platform and to his point Android malware is up over 400% with no signs of slowing down. This is where NQ Mobile’s NQ Mobile Security app comes in. I recently met with Kim Titus who described the threat as being greatest over SMS as well as in parts of the world where apps are sideloaded. He believes 10% of Android devices in fact are infected and SQL injection as well as HTML5 are further challenges to securing this mobile OS.
Featured Events