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Plantronics Redefines Unified Communications Endpoints

March 10, 2009

Company looks to differentiate itself from other headset vendors through software and innovation

Historically the headset was not an area of the communications space where people expected tremendous amounts of new technology. Certainly wireless standards like DECT and Bluetooth have brought headsets into the tech space but for Plantronics these were a stepping stone for tighter integration into the world of unified communications.

After 40 years of making industry-leading headsets, the company has now upped the ante by announcing a suite of new products which are designed to add intelligence, flexibility and ease-of-use to communications endpoints.

From Bad GM News to Good Tektronix News

March 5, 2009

I woke this morning to hear GM may face bankruptcy, even though the taxpayers have loaned the company tens of billions of dollars. Later in the day I traveled to Genband where they tell me business is good. I then went to Nortel who is going through a difficult restructuring. I met with the carrier division and the good news is the company is closing deals - post Chapter 11 restructuring announcement.

BlackBerry App World - It's Alive

March 4, 2009

TMC Communications Offers Comprehensive Services for Agents and Customers

March 4, 2009

The telecom agent market is alive and well as evidenced by a number of meetings I have had recently with execs at communications providers who use agents to help them sell service. As you can imagine the challenge for smaller telecom providers is to come up with ways to differentiate themselves from one another as minutes become increasingly commoditized. To stand out, some providers choose price, others focus on service and commissions while others bundle more services to offer a compelling and unique value proposition.

One company doing all three is TMC Communications.

SimpleSignal Adds Voice to the Cloud

March 1, 2009

"If it doesn't support FMC it isn't truly unified communications," says David Gilbert whose business card reads "The Big Cheese" at Broadsoft-powered hosted communications company SimpleSignal. Gilbert skipped handing me the lengthy press kits which are customary in our profession and instead gave me a single napkin (back of the napkin -- get it?) which elucidates the unique attributes of the company's solution.

David Gilbert, The Big Cheese at SimpleSignal

 

What pain does SimpleSignal take away for customers? According to Gilbert, "The management of a PBX - the value of a hosted PBX - the ability to unify communications.

Thomas Howe Takes CEO Role at Jaduka

February 28, 2009

At TMC's ITEXPO earlier this month I had a chance to briefly chat with voice 2.0/mashup guru Thomas Howe. At the show he told me there was big news coming and he was soon going to become CEO of a major service provider in Texas. Of course I wanted to know more and Thomas didn't disappoint. Here is a detailed interview - his first since taking the CEO spot at Jaduka. There is also an audio file which is different than what you will read below - so if you want to know more or like to listen to interviews while you walk the dog, etc - check it out.

TMCnet Blogs Add New Social Networking Features

February 27, 2009

Great news for readers of TMCnet blogs. As you know we now have 40 bloggers and continue to innovate with technology and integration additions to our blogs which allow you to use your social networking login to comment on our blog entries. But that was so yesterday.

Nokia to Sell Laptops

February 26, 2009


Nokia CEO Olli-Pekka Kallasvuo said that the company was considering entering the laptop market and this makes a great deal of sense when you realize the beating the company is taking from RIM and Apple. Nokia makes fantastic devices. The N800 is years old and still one of the most memorable consumer electronic devices that it seems almost no one knows about.

Getting into laptops is a smart move and the reason is not immediately obvious.

TMCnet Adds 40th Blogger, Keeps Growing

February 24, 2009

TMC has been aggressively adding new bloggers to its arsenal of content which attracts 2-3 million communications and tech decision makers worldwide each month. We are now at blogger number 40 and counting. We are still aggressively recruiting many more and if you can write and have something of value to contribute and want the most exposure you can get, drop Greg Galitzine (ggalitzine at tmcnet.com) a line ASAP to learn more.

TMC is one of the few media companies - in fact companies of any kind, growing in this market.

Gmail Outage, Safari, Skype go 4.0 and Neutral Tandem Outperforms

February 24, 2009

This has been a very busy news week and I have tagged dozens of stories to cover but haven't had time to write about them all in separate entries so here is a summary of what you need to know from today.

Stacy Higginbotham over at GigaOm has a short but sweet summary of the recent 2.5 hour Gmail outage with lots of interesting links. Google did post a nice apology by the way but I am sure it comes as little consolation to people affected.

In a sign we could be at the bottom (let's hope) of the financial mess, consumer confidence hit an all-time low and perhaps more surprising is the fact that Fed Chairman Ben Bernanke testified today and made markets go up by sating we could see an economic light at the end of the tunnel in 2010.

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