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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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More IP Communications/VoIP Interviews

September 11, 2008

IP Fax on Mainstream News

September 11, 2008

Kanye West Arrested in LA

September 11, 2008

I realize this has nothing to do with my typical subject matter but as you know as I get closer to a trade show I do look for nice segues to help me discuss the show. For example, next week, ITEXPO will be held in Los Angeles and coincidentally about an hour or so ago, Kanye West was arrested in Los Angeles.

So coming to ITEXPO can not only be good for your career and help you supply your users with a better IP communications experience, you can come to the show in the city where Kanye West was actually arrested. If you come to the show via LAX, you can actually visit the airport and perhaps gate where Mr. West -- famous for the song Gold Digger and Stronger among others -- was handcuffed and taken away.

With any luck -- being LA and all -- you may get to see other celebrities arrested on your way to the show as well. If you do -- be sure to drop me a line.

Silliness aside -- we are all looking forward to seeing you next week in LA.





Telus Nabs Huge VoIP Deal

September 11, 2008

Congratulations are in order to Telus who won a $7 million dollar deal with an 18 month RFP to provide VoIP and call center solutions to Vancouver's 311 contact center which supports 200 sites including City Hall, the 311 Contact Center, the Vancouver Police Department, the Vancouver Fire and Rescue Department, the Vancouver Board of Parks and Recreation and the Vancouver Public Library.

I really love Vancouver -- it is a beautiful place that seems to never get dark with amazing seafood and a good number communications companies.

Congratulations once again to Telus on this big win.

Here are some photos from my last Vancouver trip:


·         Vancouver Photos

·         Leaving Vancouver

·       








SIP Trunking Article

September 11, 2008

FierceVoIP has a great article on SIP Trunking which does happen to mention ITEXPO which takes place next week in Los Angeles. As you may have guessed -- it is written by Doug Mohney -- the smiling gentleman pictured to the left of this short entry.

As I have mentioned before, SIP trunking is one of the major growth areas of communications and will be for the foreseeable future. Resellers and businesses of all sizes should be at the SIP Trunking Workshop at the show which happens to be free and from what past attendees have told me, a fantastic learning experience which helps you increase your call quality and lower costs. For resellers/interconnects/VARs/VADs -- SIP trunking represents a recurring revenue stream which is welcome in an age of decreased margins.

I should also mention -- while on the topic of SIP, there is also a SIP certification class at TMC University focusing on building services with SIP.

Here are other TMC University courses to consider:

  Date Course Hosted by

Tuesday,
September 16, 2008

Microsoft OCS



Tuesday,
September 16, 2008

FMC/Mobility  

Tuesday,
September 16, 2008

Open Source  

Tuesday,
September 16, 2008

SIP in the Contact Center   Wednesday,
September 17, 2008
IP Network Security   Wednesday,
September 17, 2008 SaaS Thursday,
September 18, 2008
Unified Communications   Thursday,
September 18, 2008 SIP: The Foundation for Building Enhanced Services Thursday,
September 18, 2008 Next-Generation Call Center
Management
 
















iPod Touch: Your Next Office Phone?

September 11, 2008

Recently at a launch event, Steve Jobs had a less than earth-shattering presentation where it seems the news of his health was more interesting to most reporters than the products being rolled out. Having said that, there was apparently huge news unveiled at the show if you are a VoIP-head like me.

You see the new iPod can do VoIP because it has an extra wire connected to the headphone jack.

Do you remember in 1994 I predicted in Internet Telephony Magazine that Apple would come out with something called a VoIPod? Well I got the name wrong but the concept is still the same -- the new iPods can do do VoIP which means there is a chance these devices will become primary phones for college students and others who are in areas where there is ubiquitous WiFi.



Another application of course is in corporations where iPods could become primary phones for workers.







Phone.com on ITEXPO

September 11, 2008

I was just reading the Phone.com blog by Ari Rabban where he mentions:

ITExpo is arguably the largest gathering of the VoIP industry. The conference and expo is a great place for the industry to gather, network and exchange ideas about the industry.
As the founder of ITEXPO, it's been a long road since we first launched ITEXPO in 1999, but my team has worked very hard to make ITEXPO the premiere communications event in the industry.

Currently this show is the only one in the world we know of which attracts resellers, service providers and business decision makers. It has truly become the gathering place of the communications industry and we are busy this week putting the final touches on what we think will be the best show we have ever held.

Remember the show is next week -- September 16-18 in the Los Angeles Convention Center -- West Hall.

Ari I hope to see you at the show and the same goes for all of my readers.










ITEXPO West 2008 Show Daily #1

September 10, 2008

ITEXPO West 2008 attendance for the upcoming Los Angeles, California event to be held September 16-18 is looking great and I just can't wait for the show to start. We are brimming with enthusiasm about this year's event and it will truly be the World's Communications Conference. Perhaps the most exciting thing about this year's show is the record number of companies making news at the show. We are absolutely thrilled about this and are doing our best to help you absorb all the news emanating from the show in an easily digestible format.

Why Wireless Carterfone is Needed

September 10, 2008

The Carterfone ruling is what allowed the AT&T network to be opened up to competition and basically was the result of AT&T trying to stop a company from adding a device which was acoustically not electrically to their network.

The 1968 Federal Communications Commission allowed the Carterfone and other devices to be connected directly to the AT&T network, as long as they did not cause damage to the system. This ruling (13 F.C.C.2d 420) created the possibility of selling devices that could connect to the phone system using a protective coupler, and opened the market to customer owned equipment.

Many companies including Skype have tried to apply this ruling to the wireless market and changing the practice of bundling service and device with long-term contracts consisting of early-termination penalties. I actually thought this matter was over.

But today I came across a press release from The Phoenix Center which says that if the FCC were to regulate the way the mobile industry operates, consumers would lose out. Their point is that the result of such moves will be higher costs for mobile devices with no guarantee of lower service costs.

This is why their press release is right:

Long-term service contracts do indeed partially include financing charges on the device which you use.









iPhone VoIP Banned in Germany

September 10, 2008

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