Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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3G iPhone Problems... AT&T to Blame or Infineon?

August 14, 2008

Are you a new iPhone user who is having problems with the device switching between networks? Are you browsing at slower speeds than you should? Are you getting dropped calls at a higher rate than you are used to?

If you are having any of these problems you will be happy to know there is great debate about whether the cause is a congested AT&T data network or a chip made by Infineon. Company spokesman Guenther Gaugler won't discuss the chip's performance in the Apple phone but he does say the chip works fine in other cell phones.

Other speculation is that AT&T hasn't upgraded its network fast enough and of course AT&T denies this allegation.

Either way, there is a software fix in the works which should minimize the problem.





Book Flights Now For ITEXPO West 2008

August 13, 2008

Many attendees have told me they are getting great deals on airfare to ITEXPO September 16-18, 2008. I happened to just price a flight and the cost was $306. Travelocity has a sale with prices from New York to Los Angeles starting at $285.

Also, many people have told me they will be using JetBlue and landing in Long Beach and Burbank Airports.

Here is a United flight I priced as a reference:

Flight:  United flight 21 on a Boeing 757 Jet <input type=hidden name=javascript_turned_off value=YES>   Depart:  New York-Kennedy, NY (JFK)- Tue, Sep 16 6:30am Arrive:  Los Angeles, CA (LAX) - Tue, Sep 16 9:44am      
Flight:  United flight 840 on a Boeing 757 Jet Depart:  Los Angeles, CA (LAX)- Thu, Sep 18 2:14pm Arrive:  New York-Kennedy, NY (JFK) - Thu, Sep 18 10:38pm  
The great news is that flight costs are dropping pretty rapidly meaning you can come the world's communications event and still have reasonable travel costs.







Nortel Buys Pingtel

August 13, 2008

Years back -- in the mid-late nineties in fact I came across Pingtel, a company who saw the oncoming VoIP revolution (we called it IP telephony back then) and decided to place their bets on this burgeoning market by making IP phones. Investors loved the idea and the company had to actually turn down funding. This was a genius idea as Polycom will tell you today but at the time, there were precious few VoIP installs so making money selling razor blades didn't work since no one had razors.

Fast forward a few years and the telecom bubble burst and Pingtel decided to get into the IP PBX business.

iPhone Vs. Kindle?

August 11, 2008

Citigroup recently upgraded Amazon, saying more kindles will be sold than previously thought. The leading etailers stock zoomed upwards on the news in fact.

The analyst estimates Amazon will sell up to 380,000 Kindles in 2008, up from a previous forecast of 190,000. It expects Kindle-related revenue of $1 billion by 2010, compared with a previous view of $400 million to $750 million.

Many have surmised that Bezos wants the kindle to be the iPod or iPhone of books. Question is, do we already have an iPod of books and is it the iPhone?

Obviously there are trade offs between the iPhone and Kindles -- the iPhone has a color screen and worse battery life while the Kindle is better for reading large amounts of content.

I got to thinking about this as I noticed that Frommer Travel Guides are now available (press release) on the iPhone.







Interactive Intelligence on Contact Center Growth and More

August 10, 2008

One of the most innovative communications companies around certainly has to be Interactive Intelligence. Consider the company saw the unification of communications happening in the mid-nineties and launched products to take advantage of what they saw as a huge opportunity. While the rest of the communications space was awash is individualized, siloed solutions, Interactive Intelligence was busy building solutions which minimized the traditional box overload most call centers had to contend with.

Specifically, they focused on eliminating the need for a separate PBX, ACD, IVR, ACD, etc.

Time For Google to Buy Sprint?

August 7, 2008

Buy ITEXPO Plane Tickets Soon

August 6, 2008

Good news: I have noticed plane fares for trips to ITEXPO this September 16-18, 2008 in Los Angeles have dropped by hundreds of dollars in many cases. As a show organizer, nothing makes me happier than having our event more accessible to everyone.

The Internet Telephony event has really evolved over this past decade and is now the the largest gathering of IP communications companies and decision makers in the world. It is the one place to be if you manage communications for a service provider, enterprise or are a reseller/developer.

You just have to be at this show if you want to network with the industry and see what is next and what is happening right now.

So I am happy to share the good news with you all and I hope to see you in September... In LA.











Cloud Computing Showdown

August 5, 2008

Cloud computing has so many benefits and the market is poised to continue its momentum. Companies like Amazon and Google were early players in this market but the early success of these companies has not gone unnoticed. Case in point, AT&T and soon (WSJ: subscription required) Verizon will be players in the space and AT&T already has a major customer.

Cloud computing is not perfect and Amazon has had a few high profile outages lately. It is worth watching to see if the industry will get to a point where outages will cease and moreover whether the increased competition will help grow the market in larger.

My take is there will be rapid growth in this area for many years to come -- barring more serious and high-profile outages of course.





DVR Ruling Good For Web Video and Cable

August 4, 2008

This past weekend the DVR in my house started to make an odd and intermittent buzzing noise. Suffice it to say it needs to go back to my cable operator. As I recall, the last time I had a DVR problem, a technician was sent to my house to bring a new box.

Having to deal with a truck roll every few years for a customer with one DVR doesn't seem like a smart proposition for a carrier. There just isn't enough profit margin to justify this cost.

The good news for Cablevision the company providing service in my area is that an appeals court just ruled that network DVR I just like CPE DVR but with a very long cord.

Media companies fought and won a court case which blocked Cablevision from providing such service and in April of last year Cablevision decided to appeal.





magicJack Changes VoIP Positioning

August 2, 2008

It is early on a Saturday morning and a I flip through channels on the TV I noticed an infomercial for magicJack and I just can't believe how good it is. I have been hearing that the magicJack has been selling lots of these devices and the company's competitors tell me often that they are a very tough competitor.

The concept is simple. Use a USB-based ATA and connect any analog phone. The device gives you the best features of Skype and Vonage in one.

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