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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Nortel Buys Pingtel

August 13, 2008

Years back -- in the mid-late nineties in fact I came across Pingtel, a company who saw the oncoming VoIP revolution (we called it IP telephony back then) and decided to place their bets on this burgeoning market by making IP phones. Investors loved the idea and the company had to actually turn down funding. This was a genius idea as Polycom will tell you today but at the time, there were precious few VoIP installs so making money selling razor blades didn't work since no one had razors.

Fast forward a few years and the telecom bubble burst and Pingtel decided to get into the IP PBX business.

iPhone Vs. Kindle?

August 11, 2008

Citigroup recently upgraded Amazon, saying more kindles will be sold than previously thought. The leading etailers stock zoomed upwards on the news in fact.

The analyst estimates Amazon will sell up to 380,000 Kindles in 2008, up from a previous forecast of 190,000. It expects Kindle-related revenue of $1 billion by 2010, compared with a previous view of $400 million to $750 million.

Many have surmised that Bezos wants the kindle to be the iPod or iPhone of books. Question is, do we already have an iPod of books and is it the iPhone?

Obviously there are trade offs between the iPhone and Kindles -- the iPhone has a color screen and worse battery life while the Kindle is better for reading large amounts of content.

I got to thinking about this as I noticed that Frommer Travel Guides are now available (press release) on the iPhone.







Interactive Intelligence on Contact Center Growth and More

August 10, 2008

One of the most innovative communications companies around certainly has to be Interactive Intelligence. Consider the company saw the unification of communications happening in the mid-nineties and launched products to take advantage of what they saw as a huge opportunity. While the rest of the communications space was awash is individualized, siloed solutions, Interactive Intelligence was busy building solutions which minimized the traditional box overload most call centers had to contend with.

Specifically, they focused on eliminating the need for a separate PBX, ACD, IVR, ACD, etc.

Time For Google to Buy Sprint?

August 7, 2008

Buy ITEXPO Plane Tickets Soon

August 6, 2008

Good news: I have noticed plane fares for trips to ITEXPO this September 16-18, 2008 in Los Angeles have dropped by hundreds of dollars in many cases. As a show organizer, nothing makes me happier than having our event more accessible to everyone.

The Internet Telephony event has really evolved over this past decade and is now the the largest gathering of IP communications companies and decision makers in the world. It is the one place to be if you manage communications for a service provider, enterprise or are a reseller/developer.

You just have to be at this show if you want to network with the industry and see what is next and what is happening right now.

So I am happy to share the good news with you all and I hope to see you in September... In LA.











Cloud Computing Showdown

August 5, 2008

Cloud computing has so many benefits and the market is poised to continue its momentum. Companies like Amazon and Google were early players in this market but the early success of these companies has not gone unnoticed. Case in point, AT&T and soon (WSJ: subscription required) Verizon will be players in the space and AT&T already has a major customer.

Cloud computing is not perfect and Amazon has had a few high profile outages lately. It is worth watching to see if the industry will get to a point where outages will cease and moreover whether the increased competition will help grow the market in larger.

My take is there will be rapid growth in this area for many years to come -- barring more serious and high-profile outages of course.





DVR Ruling Good For Web Video and Cable

August 4, 2008

This past weekend the DVR in my house started to make an odd and intermittent buzzing noise. Suffice it to say it needs to go back to my cable operator. As I recall, the last time I had a DVR problem, a technician was sent to my house to bring a new box.

Having to deal with a truck roll every few years for a customer with one DVR doesn't seem like a smart proposition for a carrier. There just isn't enough profit margin to justify this cost.

The good news for Cablevision the company providing service in my area is that an appeals court just ruled that network DVR I just like CPE DVR but with a very long cord.

Media companies fought and won a court case which blocked Cablevision from providing such service and in April of last year Cablevision decided to appeal.





magicJack Changes VoIP Positioning

August 2, 2008

It is early on a Saturday morning and a I flip through channels on the TV I noticed an infomercial for magicJack and I just can't believe how good it is. I have been hearing that the magicJack has been selling lots of these devices and the company's competitors tell me often that they are a very tough competitor.

The concept is simple. Use a USB-based ATA and connect any analog phone. The device gives you the best features of Skype and Vonage in one.

See Bill Kelly at ITEXPO in LA

August 1, 2008

Many of my blog readers know Bill Kelly well from his years of work building partner programs in the industry for companies like Excel and Cantata (after the company merged with Brooktrout).

Add to this a brief stint at Pulvermedia and Kelly becomes the perfect person to help improve the quality of ITEXPO conference content.

With Bill's vast experience he is the perfect person in fact to be at the show.

What will Bill be doing at ITEXPO? He will host two courses in the TMC University program, which is open to all conference attendees.  Bill's classes include "FMC/Mobility" on Tuesday September 16th and "IP Network Security" on Wednesday September 17th.

What are Kelly's thoughts on the show? Here is a quote from him:

"From an educational perspective, TMC University offers a unique opportunity for attendees to obtain third-party certification that recognizes their competence in selecting, installing and managing important communications solutions. As a part of ITEXPO, TMC University also provides a tremendous networking opportunity, and I'm looking forward to the entire event, catching up with colleagues and learning more about the latest solutions on the expo floor."  

And of course, much of the networking at the show might actually involve Bill as he is so connected .











Nortel Earnings August 2008

August 1, 2008

In a podcast conversation with Joel Hackney, President of Enterprise Solutions Business at Nortel I had a chance to discuss Nortel's earnings which were a mixed bag for the quarter. On the one hand there were eight quarters of year over year profit increases and revenue and gross margins increased compared to the same quarter (Q2) last year.

On the down side there was a wider net loss of $113 million, or 23 cents a share, compared with a net loss of $37 million, or seven cents a share, a year earlier.

Hackney did explain that the economic environment has been challenging, citing a "tough economy" and he mentioned work needs to be done to improve operational effectiveness and margins in the business.

Hackney went on to say, "Not only are we looking to become more effective and efficient, internally within Nortel from a cost perspective, we're taking our solutions externally and helping our customers do the same thing."

Other important takeaways were thoughts on the LG-Nortel JV, the Siemens acquisition by the Gores Group and what the rest of the years' earnings will look like.

Here is the podcast  for more.























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