Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Video

ZiipRoom Intros Must-Have Videoconferencing Solution

June 5, 2018



Friction or resistance is generally used to slow things down. In fact, a car's braking system is a great example of something very small - brake pads, reducing the momentum of a vehicle weighing thousands of pounds.

A learning curve is friction. Multiple ways to accomplish the same outcome causes friction. In technology, one example of friction was Microsoft Windows phones around the 2005 timeframe.



Jenne Becomes Leading UCaaS Value-Added Distributor

May 8, 2018

As resellers evolve from selling telecom hardware like PBXs to UCaaS, they often need help to figure out how to do it successfully. Beyond the financial challenges inherent in going from a CAPEX to a monthly recurring (MRR) model are the inherent difficulties in learning how to configure complete solutions which include the network and voice communications.

One company helping resellers and the channel making the switch is Jenne, Inc. They bill themselves as a truly value-added distributor according to Susan Elder, Senior Director of Marketing as she told us in an exclusive in-person interview.



In January of this year, TMCnet reported Jenne becoming a distributor of Zenitel Group. At the time, Patrick Howard, senior director of product management at Jenne said that Zenitel’s intelligent communication solutions for operational risk and resilience, as well as essential operational needs are critical to bridging the last mile in this market.

In February, we reported on a Jenne deal with Jive Communications. At the time, Patrick said, "Jenne’s high touch, fast response,’ model and UCaaS offerings will complement Jive’s scalable, flexible, and reliable cloud-based phone systems and unified communications services, and their stellar customer service." 

More recently, Jenne announced a new Cloud Master Agent Program for Avaya IP Office.









Bullseye Telecom Expands Channel Offerings

April 29, 2018



As telecom consolidation continues, a wave of mid-sized carriers are expanding their channel programs to take advantage of the opportunity to benefit from changes to these programs at the "big carriers."

One such company is BullsEye Telecom. Their  Channel Partner Programs offer three new opportunities for potential partners:
  • Referral Partner: best suited for IT consultants and those who are connected with organizations that may benefit from BullsEye’s full line of services.
  • MSP Program: ideal for Managed Service Providers, VARs and system integrators; provides an opportunity to grow a stable and predictable revenue stream by referring BullsEye’s portfolio of services to their clients.
  • Agent Channel: for technology solution providers with sub-agents or seasoned sales representatives with a track record of selling technology solutions throughout the U.S.

All of the Channel Partner Programs feature these and other benefits:

  • Priority BullsEye support
  • High commissions through BullsEye’s industry-leading compensation plan, offering upfront, residual and combo options
  • The ability to grow business services offerings – including VoIP, SD-WAN, Broadband and POTS – from a single provider
  • Dedicated, hands-on sales and marketing support to help drive business



In an exclusive in-person interview with Mark Sondergaard, national director of partner sales, BullsEye Telecom said, “With our robust offerings, industry-leading benefits and proven success system, we are laser-focused on helping our partners grow their businesses faster and more strategically than ever before.”

Mark explained they are adding pre-sales engineers, and have added 4-5 channel managers as well. He said they excel in providing multilocation service including POTs aggregation, broadband aggregation, various VoIP flavors and of course SD-WAN.

He told me, they are one of the few companies which can bring on a one-thousand location restaurant and first take control of the transferred numbers via a POTs to POTs transfer.







AireSpring Going The Extra Mile For Customers

April 27, 2018



AireSpring continues its rapid hosted growth according to Danial Lonstein (pictured below) who recently became the President and Chief Revenue Officer. To accommodate their expansion, Danial explained in an exclusive live interview that they recently moved to a new headquarters in Van Nuys, California.

The company made some big bets last year as they explained to us in an interview at the time.



They've recently added a new channel chief, Shane Speakman who came from Zayo Zayo Group where he led the channel management team and served as National Director of Business Development. The news was announced at ITEXPO and SD-WAN EXPO in Fort Lauderdale.

As a result, they are actively adding to their channel team - in part because many of the larger players in the space and reducing their channel commitment. Danial explained, the larger the competition gets, the less flexible and channel-friendly they become.

Other differentiators include their multivendor approach, more sophisticated portal access, free support of third-party tickets and auto ticket generation which happens when they notice a problem.

Going forward, the company will have a global SD-WAN solution including getting through the great "Chinese firewall." In addition, they have added Zoom from Metaswitch.













Kollective Improves Network Performance via P2P Technology

April 15, 2018

Enterprise network congestion on continues to be a problem as software updates and files continue to grow in size. Add to these challenges, the fact that increasingly, enterprises expect to be able to communicate via video seamlessly.

In fact, more than 2,000 US and UK office workers, say that employees are dissatisfied with the updates they receive from their senior teams, with less than half (49%) saying that they are happy with the current communication provided by their CEOs and leadership teams. Instead, research shows 62% of workers expect to be able to communicate with their CEOs face-to-face.

The research also highlights how traditional methods of communication are now falling short of expectations, with only 38% of employees being happy with email as a way to communicate and fewer than one in five wanting to receive updates in the form of written documents.

In the place of written documents, video communication is becoming the new normal, with 30% of employees saying they expect to catch-up with the CEOs over video chat.




In an exclusive interview with Neal Lauther (above), Technical Director and Eric Nguyen (below), CMO of Kollective, they explained their company provides technology which makes corporate networks smarter so people can work better.







NEC Brings Tech Edge to UCaaS

March 27, 2018

NEC has been a technology leader in the communications space for decades and as the market has evolved to UC and UCaaS, they haven't kept up. That however is changing and NEC is bringing the power of it's tech portfolio to assist in sales of its telecom solutions.



In an exclusive in-person interview with Ram Menghani (pictured above), VP Product Management, he explained the company is seeing cloud at around 12-15 percent of revenue. To do better, they are building out their global data centers to remain competitive and perhaps leapfrog some of their UCaaS competitors.

Canada is currently supported via the U.S. In addition, they are building out in EMEA, UK, Germany, Milan and Australia. 





CafeX Sees Call Center Converging with CRM

March 12, 2018

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know as the company's Live Assist provides omnichannel capability to potentially 10 million Microsoft Dynamics 365 customers via chat co-browse and video capabilities. 




The solution comes out of the box with Microsoft Dynamics 365 and the companies codeveloped the solution and have a Joint roadmap. The Azure cloud-based solution has delivered 4,500 trials in 12 months and has had 65 customer wins such as HP, District M and the NHS in the UK.

According to Sajeel the biggest pain points his company takes away for customers are are as follows. 






IPTechView RMM from ABP Fills Important MSP Gap

March 2, 2018

According to Robert Messer CEO of ABP, the company's new IPTechView RMM, launched at ITEXPO, February in 2018, gives MSPS and VARs the ability to monitor and control virtually all the devices on their customer networks. PBXs, switches, IP cameras, IP phones, IoT, etc. The highly secure system is compatible with the GPDR standard for cybersecurity in Europe which means it should be fine for use in the U.S. and elsewhere.

The solution is meant to be complimentary to software from SolarWinds, Kaseya, Autotask and ConnectWise as it does not manage the PCs like they do.

What we liked best about it was the ability to see real-time views from the cameras it manages.



Mitel Analyst Day 2018 Live Blog

February 26, 2018

We will be blogging away bright and early in the AM, tomorrow, Feb. 27, 2018 but for now congrats to the Mitel team for inking this deal with the MLB. Mitel gear will be in every dugout and bullpen as the season begins March 29th!





Also follow my tweets at @rtehrani.

8:00 am Feb 27th, 2018



CEO Rich McBee takes the stage and immediately discusses the MLB deal - they will be at every event up to the World Series. The new theme is Make the Right Call.

We sold the mobile division and purchased two companies focusing on UC&C - especially cloud migration. Accelerated UCaaS strategy.









Trump Won't Build a 5G Network. He'll do This

January 29, 2018

Information recently leaked about a plan for a national 5G network run by the U.S. government and perhaps leased out to carriers. In another article, it was stated that the government has backed away from saying they will run the network.

This is not surprising to us. We doubt the government would run the network in any major capacity.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 141 Next
Featured Events