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Dialogic Back After 7 Years

October 4, 2006

This Dialogic will be about IP not TDM

If you have been in the telecom business for five years or more you know the large shadow cast over the industry by Dialogic. In the mid-nineties the computer telephony/CTI market was booming and Dialogic was the largest player in the space. Their partner programs were legendary and their ecosystem of loyal partners like Parity Software, Alliance Systems, Apex Voice, Executone, Pronexus Systems, Prima and others was the largest in the industry.

Dialogic’s competitors launched ecosystems of their own and NMS, Rhetorex and Brooktrout all competed ferociously to be the biggest and best DSP resource board vendor. Popular applications at the time were international callback, IVR, ACD, application generators and virtual receptionists like Wildfire.



Webinar News

October 3, 2006

There are a ton of things going on at TMC and one of the most exciting is our web seminar program where we educate decision-makers on some of the latest and most important topics in the world of IP communications and VoIP. One of my favorite webinars this year was actually a Web Summit on VoIP Peering with Jon Arnold. I am looking forward to catching up with Jon next week at ITEXPO. We will be working with Jon on more of these very soon.

Here is a list of web seminars I hope you get a chance to register for and attend.

Quintuple Play

October 3, 2006

I have been noticing more and more service providers registering for ITEXPO and I believe many of them are interested in figuring out how to provide many services beyond just VoIP. That leads one naturally to providing broadband access, television, security services, wireless, etc. In short let’s call this the quintuple play. Really the name is immaterial but what is crucial is service providers need to start exploring providing whatever services make sense for their audience.

IPTV Conference

October 3, 2006

IPTV Conference
I have been getting lots of positive feedback about TMC partnering with Fierce Markets to launch an IPTV conference next week at Internet Telephony Conference & Expo. Here are some of the topics that will be discussed at the event:

Ensuring QoS and Scalability
(IPTV2-01) Wednesday - 10/11/06, 10:15-11:30 QoS testing for IPTV has recently progressed from products in the lab to testing the end user experience and the network itself. A panel of experts debate the QoS best practices and how to best ensure the level of scalability a service provider's network requires.   IPTV Billing Options Explained
(IPTV2-02) Wednesday - 10/11/06, 11:15-12:00pm IPTV is the killer app for the triple play, but service providers can't capitalize on it without a robust billing system. This panel explores billing options for service providers with a focus on the rise of IP Multimedia Subsystems (IMS).   The Future of the Set-Top Box
(IPTV2-03) Wednesday - 10/11/06, 1:00-2:00pm Does the STB have a future?





ITEXPO Special Attractions

September 28, 2006

There are officially 11 days until Internet Telephony Conference & Expo West 2006 so I thought it made sense to let my readers know everything that is going on at the show. There is just so much fantastic content and the most amazing speaker list we have ever had.

Our biggest challenge at this year’s ITEXPO is the fact that we have more in-depth content than ever before and letting people know about it has become a tremendous challenge. The people who take the time to understand the content offering are truly blown away so I thought a brief summary of many of the exciting things happening at the show would help you understand the magnitude of this event and moreover it is my hope you se this unique content offering as a reason you must get to San Diego to be part of this event.

If I had to describe the education at ITXPO this year I would have to equate it to a full PHD in IP communications in less than week.

Where else can you learn about the quintuple play, SIP trunking, voice peering and so much more under a single roof?

To paraphrase Lee Iacocca, if you can find a conference with a more comprehensive, in-depth and objective content offering, go there.

One final point: After 2 years, ITEXPO remains the only conference program in the communications space with a guarantee.



Here are the details:



First off you should be aware of the new collocated IMS Expo & Call Center 2.0 events. These are conference offerings as well as exhibit areas on the show floor.

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Here are some other content areas in list format for easy reading:


New!














AT&T Dismisses VoIP

September 27, 2006

I meet lots of companies that tell me they are in stealth mode. Generally speaking companies who believe they should run in stealth mode end up out of money and sold as distressed assets. Sometimes these corporations do get purchased at great multiples because they have great technology. But generally stealth mode means no customers means no future.

Primal Solutions

September 25, 2006

Consider a typical tax return. If you own a home and have a mortgage you may be able to deduct interest payments -- at least in the US (oh and by the way this article is not meant to provide you with advice on doing your taxes. Please don't expect it to help you with the IRS at your next audit). If you made interest you must pay tax on it and of course on other income.

Adtran

September 20, 2006

If you haven't been watching Adtran lately you may have missed how seriously they are taking the VoIP market. Certainly the company is a well-known name in the networking equipment market having been making data centers products for so many years.

The company has a new series of multi-service routers that are designed for use in small businesses. They allow for things like PoE -- perfect for VoIP phones.

Even though the products in this line are being targeted at SMBs I found it encouraging that they support 500 VPN tunnels.

Every networking vendor is taking VoIP seriously -- I just get the feeling Adtran is trying to be the better IP communications networking company.

For more details on what Adtran is up to check out Patrick Barnard's article.







Apple TV

September 20, 2006

I used to think Yahoo! would be a major threat in the broadband TV space but lately have come to believe Apple is must better positioned because of their overwhelming breadth of products in the consumer entertainment space. Apple is now in an enviable position and if they play their cards right they will be a formidable competitor in delivering next-gen TV.

We know Google's aspirations in this space as well so at this moment Apple, YouTube and Google are three of the companies to watch in the Internet TV market. Here is an article that delves a bit more into this topic -- specifically as it relates to Apple.

Although this just hit me, it is worth sharing.



Lower Broadband Customer Service Costs

September 19, 2006

Sorry for the self-promotion here but I haven't had a chance to share this with you --the news of a webinar teaching service providers how to lower the costs of broadband customer service. It takes place tomorrow so feel free to forward I to colleagues now so they don't miss it.

Rolling out new technology to your customers is great but you need to make sure that if you are deploying new triple play services you are aren't taking a bath on support costs.

As the complexity of services increases so does support cost. This webinar will help you lower your costs over time by planning early. Enjoy.

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Keeping a Lid on Broadband Customer Service Costs

Date: Sept. 20th (tomorrow)
Time: 11:00am PDT (2:00pm EDT)
Register

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Customer support costs can balloon quickly when rolling out new broadband services.














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