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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Primal Solutions

September 25, 2006

Consider a typical tax return. If you own a home and have a mortgage you may be able to deduct interest payments -- at least in the US (oh and by the way this article is not meant to provide you with advice on doing your taxes. Please don't expect it to help you with the IRS at your next audit). If you made interest you must pay tax on it and of course on other income.

Adtran

September 20, 2006

If you haven't been watching Adtran lately you may have missed how seriously they are taking the VoIP market. Certainly the company is a well-known name in the networking equipment market having been making data centers products for so many years.

The company has a new series of multi-service routers that are designed for use in small businesses. They allow for things like PoE -- perfect for VoIP phones.

Even though the products in this line are being targeted at SMBs I found it encouraging that they support 500 VPN tunnels.

Every networking vendor is taking VoIP seriously -- I just get the feeling Adtran is trying to be the better IP communications networking company.

For more details on what Adtran is up to check out Patrick Barnard's article.







Apple TV

September 20, 2006

I used to think Yahoo! would be a major threat in the broadband TV space but lately have come to believe Apple is must better positioned because of their overwhelming breadth of products in the consumer entertainment space. Apple is now in an enviable position and if they play their cards right they will be a formidable competitor in delivering next-gen TV.

We know Google's aspirations in this space as well so at this moment Apple, YouTube and Google are three of the companies to watch in the Internet TV market. Here is an article that delves a bit more into this topic -- specifically as it relates to Apple.

Although this just hit me, it is worth sharing.



Lower Broadband Customer Service Costs

September 19, 2006

Sorry for the self-promotion here but I haven't had a chance to share this with you --the news of a webinar teaching service providers how to lower the costs of broadband customer service. It takes place tomorrow so feel free to forward I to colleagues now so they don't miss it.

Rolling out new technology to your customers is great but you need to make sure that if you are deploying new triple play services you are aren't taking a bath on support costs.

As the complexity of services increases so does support cost. This webinar will help you lower your costs over time by planning early. Enjoy.

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Keeping a Lid on Broadband Customer Service Costs

Date: Sept. 20th (tomorrow)
Time: 11:00am PDT (2:00pm EDT)
Register

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Customer support costs can balloon quickly when rolling out new broadband services.














T-Mobile Wins Advanced Wireless Spectrum

September 18, 2006


Looks like T-Mobile has won the bid for some valuable advanced wireless spectrum -- the largest block of 120 licenses for $4.2 billion.

Bidding on the wireless spectrum located in the 1710-1755 MHz and 2110-2155 MHz bands began in early August after changes were instituted last summer. The agency announced its intentions to auction off the spectrum back in December 2004.
 
In a press statement, T-Mobile, a unit of Deutsche Telekom (News - Alert), said the licenses cover the continental U.S., Hawaii, Puerto Rico/U.S. Virgin Islands, Alaska and major markets including New York City, Los Angeles and Chicago.




V2oIP Quality Alliance

September 15, 2006

The V2oIP Quality Alliance launched this week -- the goal of which is to increase the quality of voice over IP phone calls. Many of the people I spoke with in the organization would prefer the organization be called the Voice, Video Quality Alliance but regardless, that is what the V2oIP acronym stands for and the association's goal is to improve voice  and video quality over IP networks.

You might imagine that today, voice quality has improved so much that we don't need such an organization. But video quality can still improve and this (link fixed) blog entry shows that voice quality may not be as good as you think.

One last point worth considering is that with all the talk of voice peering, we must realize that quality has the potential to get worse. There are a few reasons for this -- increased latency as calls go from one provider to another and transcoding which basically means converting from one codec to another.

Of course when using peering we eliminate the PSTN so we should see gains in voice quality but like everything else over IP -- you need to ensure the network is set up correctly to ensure maximal voice quality.

I think the V2oIP Quality Alliance is a positive step towards improving quality in the IP communications world and as more vendors join the cause I hope we can expect higher quality levels in VoIP and video calls.

This release will give some details on who is participating but suffice it to say there is a smattering of IP communications companies represented from across the industry.









ITEXPO Attendance Update

September 12, 2006


I had a chance to look at the attendees from the last 2 days who signed up for ITEXPO and remain amazed at the global reach of this event. As you know TMC has a global reach with a North American trade show strategy meaning we believe in having large US-based shows ad inviting the most important decision makers from around the world to come join us.

The strategy has been extremely successful and – surprise!! – it turns out the international market likesto come to venues like San Diego and Florida :-)

Here are the countries represented in the registration database from just today and yesterday:
Germany
Philippines
USA – Obviously but didn’t want to leave it out
Taiwan
Canada
France
Korea
Trinidad and Tobago
Brazil


Here are some of the titles:
Network operations Manager
Chief Strategy Officer
Dir IMS Solutions
Chief Architect
Senior Applications Manager
CTO
Network Specialist

Hope to see you next month in San Diego at ITEXPO: October 10-13th.





























Bandwidth Glut

September 11, 2006


We have received some nice comments about the following article regarding the Cisco 4-Slot CSR-1 Router from Zippy. I have to share this excerpt and a specific quote which I bolded below.

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"As we start to see the abilities of the consumer rise, we start to see the huge impact that video will have and currently has, particularly in the U.S. but also in other markets worldwide," says Milinkovich. "Let's look at a typical home with one high definition TV, which, using MPEG-2 compression, uses around 19 megabits per second per stream.




Speaking at ITEXPO Ft. Lauderdale 2007

September 11, 2006

Alcatel and Lucent Approve Merger

September 7, 2006

The Alcatel and Lucent merger was just approved despite rumors to the contrary. The price -- 10.8 billion dollars.

"As we have said from the start, the primary driver of this combination is to create long-term value for shareowners, customers, and employees," said Lucent Technologies Chairman and CEO Patricia Russo. "Today we received approval for the merger from Lucent's shareowners, and as a result, we are another step closer to creating the first truly global communications solutions provider with the broadest wireless, wireline and services portfolio in the industry."

Alcatel and Lucent expect to complete their merger transaction by the end of calendar year 2006, within the six- to 12-month timeframe originally announced on April 2. The companies have already cleared several key regulatory and antitrust milestones, including antitrust clearance in the United States and the European Union.



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