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Rich Tehrani
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Broadvox Reaches For the Cloud With Cypress Buy

January 17, 2011

20 things you need to know but didn’t have had time to ask

SIP Trunking leader Broadvox just completed their acquisition of Cypress Communications resulting in a nationwide VoIP and MPLS-enabled network blending the benefits of traditional telecommunications with the latest in IP trunking.

 

In a conversation with David Byrd, the company’s Executive Vice President of Sales and Marketing I had a chance to ask a number of questions which shine light on this deal.

The Ultimate Social CRM Prank

January 14, 2011

While typical negative social CRM experiences are sent via Twitter and Facebook, occasionally companies get their reputation tarnished via Youtube. This is the case in one of the most elaborate pranks ever where a container was dropped in front of Mobistar’s headquarters in Belgium blocking all traffic. Security at this building with 2,000 employees called the phone number listed on the container only to be connected to the comedians inside the container who repeatedly put security on hold, played music and basically drove them crazy.

This may be one of the most sophisticated acts ever seen of people acting out against a company in response to poor customer service.

ITEXPO East 2011 News Begins

January 13, 2011

The ITEXPO tsunami of news is beginning and one recent announcement which caught my eye was that snom will be showcasing  its all new snom ONE collection of IP PBXs. The product line includes three versions - from free with ten extensions to a blue version which supports up to 150 extensions with support for five different businesses. There will be lots more news coming and for an idea of all the excitement and information which be generated from the event, check out the videos from the last ITEXPO in Los Angeles last fall.

Remember, the show is Feb 2-4, 2011 at the Miami Beach Convention center - be sure to register now.

Dialogic's Jim Machi discusses his company with me and also touches on the history of the Los Angeles Convention Center where we met over a decade earlier at Computer Telephony Expo or CT EXPO - anyone else remember the flying pigs?


ShoreTel's Bernard Gutnick discusses his company's latest offerings








Cablevision Merges Facebook Photos with TV

January 12, 2011

Pay-TV companies have a tough road ahead of them as content providers are pressing for more compensation and advertising is under pressure in-part because of the economy and the use of DVRs. So raising prices is one of the options available to these companies and many are doing so. Cablevision for its part is raising prices but not as much as many of the other companies in the space. And as expected, record numbers of people are disconnecting their paid television service because they simply can’t afford it.

Are Pay-TV Companies Suicidal?

January 10, 2011

I don’t mean to sound an alarm bell but run for the doors – if you are a cable company or telco, just what the heck are you thinking?

Let me lay out the facts. Kodak is a shell of its former self as is Tower Records which went through bankruptcy. And in each case the move to digital distribution gave consumers alternatives which were either lower cost, more convenient or both.

Did Skype Just Kill Cisco's UMI Telepresence?

January 5, 2011

Let’s start with the positives. I like the Cisco Umi television ad campaign and the fact the company has kiosks in Malls across the country demonstrating the service is a great idea. However, a paid service which basically brings enhanced Skype functionality is a really tough sell to me and when there are so many other things to buy with your consumer electronics dollar such as the Microsoft Xbox Kinect and tablets galore, will the typical family opt for personal telepresence so they can see grandma a bit better than they can with Skype?

In October I detailed ten reasons why Cisco’s Umi will fail and now we have reason number 11.

SIP and HTML5 Convergence: Are You Ready?

January 5, 2011

Carl Ford is the loveable guy in the IP communications space I used to compete with but we are now family. It is really a great partnership and his company, Crossfire Media has partnered with TMC on a number of events including SIP Tutorial which has been held three times and has educated companies of all sizes, major telcos and technical staffs working at prestigious Ivy League schools.

The next event will be collocated with ITEXPO East 2011 in Miami this February 2-4 and I asked Carl for a few reasons to attend and macro trends which will be discussed.

He mentioned recent SIP meetings in China which show the need to keep current on SIP standards and HTML5 in particular which will integrate with SIP in the future.

Communications Veteran Tom Evslin on Government Inefficiency

January 5, 2011

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It was great to turn on TV and see Tom Evslin the VoIP and telecom visionary and veteran talking about how much waste there is in government and how much of our tax dollars were wasted in stimulus bills which purchased solar cells made in China. Obviously I was happy to see Tom, not hear the message.

The interview was based on an article Tom wrote titled Confessions of a State Stimulus Czar. It is worth pointing out that the piece gives insight into government incompetence I rail about frequently. And yet people say the government should spend and do more.



Gadgetize the Man in Your Life

January 5, 2011

Business Video Expo Update

January 5, 2011

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