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Rich Tehrani
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Did Social Just Make UC Irrelevant?

July 8, 2011

If you are working with a phone system maker who isn’t innovating rapidly, beware - their days could be numbered.

I hate to be sensational but you have to wonder, with real-time video & voice communications embedded into social networks where a billion or spend a good part of their day, is standalone unified communications now much less important? And with Google+ tying together all of Google’s activities from voice to video to Gmail and chat, will people prefer to make calls from their Google toolbar or something a PBX company provides?

Obviously Avaya with its Flare interface and Cisco’s Quad are examples of being ahead of where the consumer market eventually evolved to.

How Social Networking Could Change Amusement Parks

June 28, 2011

I’ve been fairly consistent in saying that video conferencing would take off when mobile devices became powerful enough to allow users to show their surroundings on the go. Amusement parks in particular seemed like an obvious place where video conferencing would be of use. This has been my feeling since around 2002 and it’s been great to see the industry get to a point where a smartphone is as powerful as a laptop of just a few years earlier and virtually everyone with a smartphone or tablet has Skyped on the go by now.

VoIP Veteran Tribolet Joins magicJack Vocaltec

June 24, 2011

Michael Tribolet is a true IP communications veteran and was the Vice President of Operations at Dialpad - a VoIP leader in the nineties. He then went to Vonage America and became President. He also worked at Managing Director and CEO of ACN Europe BV - a company with 1,500 employees.

I have known Mike for years and its good to see him back in the VoIP space where he has been part of so many important companies which shaped the market.

magicJack Vocaltec CEO Dan Borislow who I last interviewed here had the following to say:

Michael has successfully created and delivered value to investors and VoIP companies for over ten years.







Avaya's Support Strategy Emulates Successful Cancer Diagnostic Systems

June 23, 2011

It is an unusual occurrence for me to receive a call from any company to discuss their support. Generally the media gets all warm and fuzzy about tangible things like new product launches – scoops and items you can put in the category of breaking news. Ironically though if you ask most companies what differentiates them from the pack, service and support is typically the most common answer. Yet, I can’t remember other companies asking me to meet their new head of global services.

What Every Marketer Must Know About Video

June 22, 2011

Deep Facebook Integration Coming to Your Smartphone

June 22, 2011

Cablevision Allows E-Mail Sign-ups in TV Ads

June 21, 2011

Yes Virginia, cable companies are innovating

Just yesterday I discussed in an article about Cisco Quad that it is very hard it is to determine who the leaders in tech will be in the future. And today when I learned that Cablevision added e-mail opt-in for its television advertisers, I got to thinking about how this will change the world for companies like Groupon, Yahoo! and Google.

The way the system works is a Cablevision IO TV customer could decide they want to join an e-mail list of an advertiser to receive selected coupons and offers. A screen overlay is presented on the program they are viewing until the transaction is complete.

Quad: The Death of E-mail and Cisco's Social Enterprise Ambitions

June 20, 2011

Quad moves to the cloud, has native Cius tablet support and offers better interoperability

Last week I took a train into the city from TMC’s Connecticut HQ to spend time with the Cisco Quad collaboration team – using Cisco telepresence technology and it was a fascinating look into the company’s foray into a post-email, collaborative enterprise world. First things first, I wrote about Quad and spoke with Murali Sitaram VP/GM of Cisco's Enterprise Platforms unit last September and since then Quad has not been talked about much in the media and has limited buzz in the market. Moreover, Cisco is repositioning itself – lightening up on consumer products meaning much of the company’s messaging has been in other areas of the market including launching consumer telepresence product UMI – something which should never should have gotten the green light.

Ericsson Telcordia Acquisition Analysis

June 14, 2011

7% of Doctors Using Video Conferencing

May 27, 2011

On TMC's Video Conferencing community Erik Linask reported on the fact that 7% of doctors are using video in their practice and this got me thinking about how the IP communications market flattened the world allowing jobs which were once required to be in the US to be outsourced to India and elsewhere.

For those of you who have followed my writings for years you know my company TMC has been at the forefront of educating the world on IP communications - and one of the unintended consequences of this technology was the outflow of jobs from the US to other parts of the world.

Thomas Friedman details how optical fibers have flattened the world and moreover - that Americans are not ready for the ensuing competition



But when you consider that US companies have used technology to lower their costs and the US healtcare system is not only one of the most expensive in the world, its costs are growing out of control - you realize we need to solve the problem.

Sure there is Obamacare - but the basic premise of this new entitlement is a broke country is going to spend another trillion dollars to insure even more people. The idea of insuring 30M more people and saving money as its proponents tout doesn't pass any logic test that humans innately posses.

So this leads us to the fact that in order for the US healthcare system to lower costs it too will have to outsource its services and we can expect nurses and doctors to eventually be treating us from other countries. This isn't a tremendous leap as it is already being done but without question inter-country video conferencing will eventually be used far more frequently to treat patients.

I have a good friend who recently flew to Costa Rica for an operation  because his dental surgery estimate in the US was $50k. In Costa Rica the cost was around $14k and when he had a problem a few months later the doctor flew him down again for free and fixed the issue.













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