Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Video

Latest Trends in Speech Technology, CRM, IVR, Collaboration and Cloud Computing

August 14, 2011

Speech analytics in greater demand

At the recent SpeechTek 2011 conference in New York I gained some great insight into the state of speech technology. For example, Jeff Schlueter of Nexidia told me his company’s speech analytics solutions have been in greater demand in this current economy as the desire to control costs has led to increased adoption of speech analytics. In addition, the company has released version 9.0 of its Enterprise Speech Intelligence product suite which cuts the TCO in half and allowing for customers to handle even larger amounts of data.

Cablevision Brings TV to iPhones and iPods

August 9, 2011



A few months back, Cablevision released an iPad app allowing consumers to watch hundreds of channels and thousands of video on demand titles. How successful was it? Well it was downloaded more than 200,000 times making it one of the major killer apps for the iPad. Now, the same app has come to the iPhone and iPod Touch. The only limitation of the software is it only allows you to watch TV in your home or as far as your home WiFi network extends.

Skype for iPad is Baaack

August 2, 2011

Skype for iPad is here!

It was much-anticipated, released, then pulled, then re-released and it works great. The company said there were problems with it causing them to pull and then release it a few hours later. (Update) TMC's Erik Linask thinks the problem is related to chat bug. There isn't much to say except it has better quality than the iPod/iPhone version but the front-facing iPad camera is certainly a major limiting factor in the quality of the video calls you will experience.



An additional feature beyond what you can do on the iPhone is the ability to chat while conducting a video call.





TMC Dallas Video Interviews 2011

July 25, 2011

Recently I spent some time in Dallas doing video interviews with companies in the Dallas, Texas area and during the course of the discussions I was able to get a sense of where the markets have been and are going. The vast range of different opinions really comes together into a few themes.

They are simply that wages and turnover rates in India are skyrocketing meaning some jobs may be headed back to the US. This is offset by an interview with  King White of the Site Selection Group - an organization which helps companies decide which countries and states they should locate in. He tells us that states with higher taxes are less attractive and subsequently deter companies from opening there.

Did Social Just Make UC Irrelevant?

July 8, 2011

If you are working with a phone system maker who isn’t innovating rapidly, beware - their days could be numbered.

I hate to be sensational but you have to wonder, with real-time video & voice communications embedded into social networks where a billion or spend a good part of their day, is standalone unified communications now much less important? And with Google+ tying together all of Google’s activities from voice to video to Gmail and chat, will people prefer to make calls from their Google toolbar or something a PBX company provides?

Obviously Avaya with its Flare interface and Cisco’s Quad are examples of being ahead of where the consumer market eventually evolved to.

How Social Networking Could Change Amusement Parks

June 28, 2011

I’ve been fairly consistent in saying that video conferencing would take off when mobile devices became powerful enough to allow users to show their surroundings on the go. Amusement parks in particular seemed like an obvious place where video conferencing would be of use. This has been my feeling since around 2002 and it’s been great to see the industry get to a point where a smartphone is as powerful as a laptop of just a few years earlier and virtually everyone with a smartphone or tablet has Skyped on the go by now.

VoIP Veteran Tribolet Joins magicJack Vocaltec

June 24, 2011

Michael Tribolet is a true IP communications veteran and was the Vice President of Operations at Dialpad - a VoIP leader in the nineties. He then went to Vonage America and became President. He also worked at Managing Director and CEO of ACN Europe BV - a company with 1,500 employees.

I have known Mike for years and its good to see him back in the VoIP space where he has been part of so many important companies which shaped the market.

magicJack Vocaltec CEO Dan Borislow who I last interviewed here had the following to say:

Michael has successfully created and delivered value to investors and VoIP companies for over ten years.







Avaya's Support Strategy Emulates Successful Cancer Diagnostic Systems

June 23, 2011

It is an unusual occurrence for me to receive a call from any company to discuss their support. Generally the media gets all warm and fuzzy about tangible things like new product launches – scoops and items you can put in the category of breaking news. Ironically though if you ask most companies what differentiates them from the pack, service and support is typically the most common answer. Yet, I can’t remember other companies asking me to meet their new head of global services.

What Every Marketer Must Know About Video

June 22, 2011

Deep Facebook Integration Coming to Your Smartphone

June 22, 2011

Featured Events