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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Virtual Worlds

Is There a Need for Telco 2.0?

January 9, 2009

Recently good friend and PR 2.0 guru Andy Abramson commented on which people would be the ideal heads of a Telco 2.0 companies. I thought the post was quite intriguing as it got me thinking about the various people I know with disparate telecom and web 2.0 experience. One of the comments I made about Andy's post is as follows:


 


It is an interesting premise as the typical service provider exec is focused on building a closed monopoly which excels through the use of lawyers and deft knowledge of the legal/justice system.

Blogger/Analyst/Media Invitation to ITEXPO

January 8, 2009

Attention bloggers, analysts, editors, reporters, industry gurus, etc - ITEXPO registration is open for you and we are looking forward to a few days of important dialogue with you regarding where our markets are headed. ITEXPO continues to be a show which not only focuses on the important future of communications but more importantly, is a place where you can come and meet with the companies who have business plans and are selling products and services today.

In other words the companies which have a higher likelihood of being around in 18 months. I welcome your participation in what is shaping up to be the most important communications industry gathering of the year.

How to Make/Save Money With Communications Today

January 8, 2009

In my conversations with many in the telecom industry they tell me they are very excited about coming to ITEXPO next month in Miami. They explain, now is the best time to be at a communications show which not only addresses the entire telecom space but focuses on business - or making money.

They tell me this year, more than ever, they need to focus on generating earnings. Sure, the future, visionary aspects of communications are great (and will be disussed at the event) but I can tell you from personal experience, the companies in communications that haven't been focusing on sustainable business models can't pay their bills and many have already quietly closed their doors.

Nortel Under Assault

January 8, 2009


In a number of my meetings with companies in the tech and telecom space over the last few years, they have told me they are aggressively targeting Nortel customers. This was before the talk of bankruptcy which will likely make it easier for customers to be poached.

Ittai Kidron at Oppenheimer believes Juniper will benefit most from marketshare loss Nortel will see. Cisco and F5 will benefit as well according to this analyst but the revenue increase to Cisco as a result of marketshare gains will be minor when compared against Cisco's total revenue.

TMC and Objectivity

December 25, 2008

Objectivity is the subject of today's thoughts - primarily because I came across a pretty harsh criticism of me being biased towards a particular vendor. I was going to link to the posts where an anonymous individual decided to skewer me but I then realized that the poster could be a short seller of the stock of the company in question or perhaps a disgruntled former or present employee.

Seldom, I do get criticism from people saying I am biased towards or against companies. They say I brownnose or they say I am in the pocket of this company or that.

Nortel's Web.Alive Brings Virtual Worlds to Business

December 14, 2008

While Nortel faces financial struggles and unprecedented debt, there are bright spots in the company's portfolio which most reporters will ignore because - well good news doesn't sell. I for one think it is always worth exploring the silver linings in every dark cloud - even if the notion seems unpopular.

Recently I participated in a virtual world demo with Nortel where they showed me what they call web.alive -- a business oriented virtual world. Complete with avatars, this immersive experience is similar to Second Life but without the need to download software.

You simply go to a web page and logon and you are immediately transported into a virtual 3D world where you are able to really simulate reality.

How a typical web.alive staff meeting could look



While it is easy to dismiss the notion of virtual worlds for business as Second Life seems to be an environment where people want to escape work (and everything else), I can tell you that I remain impressed about the future of this technology.







You Just Thought of Making Profit Now?

December 13, 2008

More calls, more CEOs, more problems. There seem to be more and more companies coming out of the woodwork who now realize they need to focus on sales and marketing in 2009 for their survival. It seems these companies founded themselves for the sole purpose of being sold to Cisco and other solid companies and now those dreams have slowed or in some cases vanished.

Yes, the big tech companies are still purchasing but if they don't pick you up now, there are limited opportunities for future funding.

I get these calls and all I can think is "You're waiting until the middle of the recession to start thinking about how you get customers?" I could say more but the sheer lunacy of the whole situation doesn't allow me to articulate without peppering my writing with obscenities.

Interviewed By Kitchen Table Entrepreneur

December 11, 2008

I was recently interviewed by Jackie Rogers the host of the Kitchen Table Entrepreneur and I really enjoyed our talk as it focused on Gen Y/Millennials. If you have to ask - they are people who could be your kids or the kids of your kids.

Why might listening to this interview be of interest? Well the first reason is you get to absorb the best ways to reach to your customers as they become more technologically savvy.

Learn From Nortel's Woes

December 11, 2008

Yesterday I spent a good deal of time filming my opinions on the latest news in the TMC Newsroom and didn't get time to blog at all. Rest assured, I was sharing my opinions - but in this case on camera and not PC. Sadly it still takes time to produce videos so hopefully by today; all or most of this content will be available.

Perhaps the most shocking news I discussed yesterday is the Nortel bankruptcy exploration first reported by the Wall Street Journal.

Dialogic Officially Acquires NMS

December 8, 2008

Dialogic has officially acquired the communications platforms division of NMS as of Friday evening and I had the opportunity to speak with Dialogic's Senior Vice President of Marketing Jim Machi about the acquisition and the future of the company. You may recall, I first reported on the news back on September 12th.

Before I get into the conversation with Machi, it is worth pointing out that the major competition in the CTI space between Dialogic, NMS and Brooktrout has finally come to an end this past weekend.

These companies were at each other's throats in decades past but as they competed, the industry thrived. More importantly, this rivalry caused the communications market to open to the point where a high school kid can develop telephony apps in the cloud with no knowledge of underlying telephony networks. CTI was a huge step towards openness in telecom and as these building blocks which were used for computer telephony integration began to be applied to IP communications and more specifically, VoIP - the world changed.

The opportunity for companies like Dialogic is changing and while VoIP is a big part of the company's business, video is a strong part of the future.





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