Q) What do you call a political pollster after the 2004 presidential election?A) WaiterI watched the countdown to the election and listened to the pollsters who seemed to trip over each other to announce incorrect guesses as to who would win and by how much. Amazingly on election day itself I was convinced that Kerry would win. I was reminded of this issue when I took a look at TMCnets most popular news articles located in a box at the bottom of most pages on our site and found Upoc Poll of Mobile Phone Users Shows Kerry as Favorite for Tuesday's Presidential Election, a release from Upoc Networks, a mobile phone community.In the release they tout how they have a mobile community and represent the group of people that arent generally polled and subsequently their accuracy should be greater. They had Kerry up 30% and in the end and were probably a more accurate barometer for how young tech-savvy voters voted. What they missed is the rest of the country and the fact that their respondents didnt vote.It goes to show you that technology is a great enabler and can take down barriers but you cant rely on technology alone to resolve issues; you need to take a look at underlying processes as well.This is a good lesson for the communications market as we are on the eve of VoIP turning 2.0. A proliferation of technologies and business factors are culminating in a new VoIP environment.VoIP 2.0 represents the changing processes of VoIP, a look beyond technology for technologys sake and a look at what we will do with it and how it will transform the way the world communicates.Presidents love to talk about mandates and I have noticed that VoIP too has a mandate from the people. They want it. Just as a president with a mandate feels more confident and assured and gets more accomplished, I expect the upcoming year to be the year where we see VoIP vendors and technologies evolve rapidly to transform our communications landscape for the better. I call it VoIP 2.0.