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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

VoIP

Edify Unites Contact Center and Company on a Single Platform

March 21, 2019




“The purpose of Edify is to build a solution that goes from CEO to developer to call center to unite the entire company on one ecosystem, one platform – regardless of internal or external.” Exclaimed Cameron Weeks, Co-Founder and CEO in an in-person interview.


He said, “There currently isn’t a way to unite these things. Other companies are trying to unite platforms via acquisitions.”

We believe acquisitions aren’t the best way to do this – so we built a platform that unites the entire company in one voice ecosystem from the start he explained.



Fuze Touts Rapid Growth and Significant Samsung Partnership

March 21, 2019

Fuze is a global UCaaS provider – in business since 2006. Their average seat size is greater than 3,000 with 40% of customers with headquarters outside of North America. Most recently, they added video and messaging to their voice offerings. 

Sharpen Technologies Agent Experience Score Improves Contact Center Performance

March 20, 2019

Sharpen Technologies believes better contact center and ultimately corporate performance depends on contact center agents. Their unique call center solution is microservices and cloud-based. They have 70 employees, 250 global customers and are strong players in retail, ecommerce, tech and financial services.

Sharpen pricing ranges from $5-$109 per agent.

PCM Enhances Collaboration Portfolio

March 18, 2019

PCM is the 2.3 billion dollar a year organization you may not have heard of. They were once PC Mall – remember those catalogs we all used to get? Actually, remember catalogs?

About four years ago they spun out professional and consultative practices focusing on security, hybrid data center, Microsoft and more recently, collaboration.



AT&T Launches API Marketplace

March 18, 2019



The new AT&T API Marketplace provides prepackaged code to allow companies, ISVs and others to integrate more functionality into their apps and websites.

APIs include:

  • click-to-connect voice
  • video
  • text
  • 2-factor authentication

“Even the largest enterprises struggle with securing the time and resources needed to deploy capabilities that can enhance customer service and create personalized experiences,” says Roman Pacewicz, chief product officer, AT&T Business. “In today’s omnichannel communications environment, customers expect timely responses. By giving businesses a consistent experience and easy-to-use tools, we can help address common pain points efficiently and effectively.”

Built on Ribbon Communications’ Kandy platform, the AT&T API Marketplace offers turnkey applications and self-service APIs for developers to create custom applications.

Turnkey applications are plug-and-play communications services that can easily be incorporated into business applications and websites. Self-service APIs are available for customers who prefer to integrate these capabilities into their own environment.










XMedius Empowers Teams with Enterprise-Grade Call Center Solution

March 18, 2019

XMedius Solutions Inc. just announced that it has made its XM TeamQ informal call center solution easier to adopt for teams looking to manage workflows and enhance collaboration. XM TeamQ is now offered as a standalone application or as an add-on to XM Connect (formerly CX-E), the company’s unified communications platform.

As workers become more distributed, teams of IT help desk and technical support groups, sales support and service departments, as well as hospital administrators and university staff, find themselves juggling multiple tasks and balancing numerous interactions each day.

Sennheiser TeamConnect Ceiling 2 Follows the Active Speaker's Voice

March 17, 2019

Perhaps one of the biggest challenges to collaboration sessions is handling the one or more speakers who are mobile during a meeting, drawing on the board or whatever they happen to be doing.

Meetings are tough enough with poor cellular and VoIP connections, having substandard equipment at the endpoints only makes things worse. 



The new Sennheiser TeamConnect Ceiling 2 automatically focuses on the active speaker within a room. Integration of the ceiling microphone is easy and straightforward thanks to redundant Dante ports, Power over Ethernet, compatibility with the Sennheiser Control Cockpit app and an open media control protocol.

This is the company's flagship A/V conferencing solution, employing the company’s patented automatic, adaptive beamforming technology — which follows the active speaker wherever he or she moves in the room.

Beamforming is also used in advanced WiFi access points and will be a huge part of 5G networks when they finally deploy.

TeamConnect Ceiling 2, which is available from April 15th 2019, can be used together with existing analog conference systems or integrated into fully digital systems, where it can also be controlled and monitored via the IP network.













The Future Of Unified Collaboration And Communication

March 15, 2019

Here is a Guest Blog from a long-established thought-leader and telecom expert Von Bedekian, Co-founder & CRO of VisibilityOne.


Consider the way corporate communications worked a mere decade ago -- each component was a separate entity, and when you looked at the system as a whole, it sometimes felt held together by digital duct tape. Desk phones used standalone voicemail systems, and maybe they forwarded to cell phones. Email applications were isolated from chat or the phone network. Launching to video conferencing was basically impossible.

StaffAlerter Adds Personal Alerting Device for Enhanced Safety

March 4, 2019

Instant communication is becoming more important in business, schools, municipalities and the federal government. After 9/11 this became more apparent than ever and school shootings and other emergencies have only reinforced the need.

Yet most schools and cities haven't solved the problem. Why? Perhaps because they don't know what company to turn to. 

Cato Networks Proves Quality, Interops with RingCentral

February 13, 2019

The SD-WAN solution from Cato Networks has been certified as a connectivity partner by RingCentral and in recent testing has shown to achieve a MOS score of 3.8 or greater - even with 15 percent or more packet loss.

“Many enterprises are deploying SD-WAN, as a leading technology to assure highest-levels of quality of service and availability,” said Curtis Peterson, senior vice president, cloud operations, RingCentral. “As part of our partner certification process, we tested Cato’s ability to deliver high-quality voice even under extremely poor network conditions. We found that Cato was able to accommodate more than 15 percent packet loss and still maintain a high-level of voice quality, which is a significant achievement in providing superior customer experience.”

This is important as it gives potential customers a performance score which can be used when comparing vendors. In reality, the more networks powering an SD-WAN solution, the more packet loss and latency a well-designed SD-WAN solution can handle.




Cato Networks connects all branch locations and the mobile workforce into RingCentral datacenters with a global, secure, and optimized cloud-native network.








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