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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

VoIP

TCS Shows Telemedicine Improvements and more at #MWC15

March 2, 2015


TCS had a wealth of interesting news at MWC - probably the most interesting was their VirtuMedix solution which is a HIPAA compliant virtual telemedicine solution allowing doctors and patients to securely communicate in order to minimize the need for in-person visits. In a live demo they showed me how a patient could get added to a queue after paying a fee for service and the doctor could then choose to take the audio or video call. From that point they communicate via WebRTC and can share photos if needed, of a rash for example.

The doctor has a fully integrated portal which links to billing and prescription systems and patients for their part get help entering their malady as the system is prepopulate with popular ailments.

In all, this is a very slick solution - they even have an integrated refund which can be sent to a patient if it is deemed they are better off going to the emergency room after all.

TCS is also working on connected car solutions - helping to harden the solutions to prevent buffer overruns and other issues which could be exploited by hackers. Penetration testing via range checks is one of the way they do this.






How exactly is the WebRTC Revolution Different than VoIP?

February 11, 2015

There are many parallels between the disruption being caused by WebRTC and what happened in VoIP. During the IP telephony days, Dialogic was one of the key infrastructure providers to carriers, call centers and companies of all sizes. Likewise in WebRTC, Dialogic is playing an interconnecting role and the company helps WebRTC scale and moreover provides the tools to add value to web communications.

The reason I bring this is up is because Jim Machi of Dialogic gave a keynote at WebRTC Expo in San Jose last year which you may have missed.

ITEXPO Miami 2015 Preconference News

January 28, 2015

Regardless of whether you made it to ITEXPO in Miami or not - these are some of the important happenings at the show produced by the team at TMC's Content Boost dicision which provides news, white papers and more for companies in every industry. Hope you find them useful.

Speakers Discuss Content Marketing From the Ground Up at ITEXPO   Content Boost Returns for Content Marketing Workshops at ITEXPO 2015   Sangoma Stops by ITEXPO 2015 to Discuss Its New Strategic Acquisitions   Dog Hunter Sees IoT Use Cases Expanding in Years to Come     Pitch and Pivot Founder Lobbies for New VoIP Messaging     SimpleWAN Turns Focus to Security         Dialogic Predicts 2015 Tech Trends         A Powerful Trio: PLC International, XmarteK and HiperPBX Talk M2M, VoIP at ITEXPO Vertical Talks CRMLink, UC with TMCnet at ITEXPO      

Jeff Pulver, Andy Abramson, Craig Walker, Alon Cohen, Mike Tribolet, Andy Voss and Danny Windham at ITEXPO Next Week

January 19, 2015

Panel to celebrate 20 years of IP communications/VoIP and discuss its future.





Next week at the 29th ITEXPO, I get the pleasure of moderating a panel with some super heavy hitters in the world of communications.

Craig Walker is the man behind Dialpad Communications – the dotcom sensation as well as GrandCentral Communications and UberConference. Basically, he was responsible for the communications systems Yahoo! and Google provide us today and more.

5 Tech Companies to Watch in 2015

December 30, 2014

There are so many companies I meet with who have interesting stories to tell so I spent some time putting together a list of those worthy of recognition. I hope you find this interesting and have a great 2015.

Talari T5000 pictured below



Talari Networks is all about revolutionizing WAN economics or in less marketing speak, they are disrupting the MPLS monopoly. Wait, I am still talking in marketing terms.

What Skype for Web Means for WebRTC

November 14, 2014

 


Skype has finally decided to bring its VoIP and video platform to the web in an effort to better compete with a new wave of companies leveraging browser-based WebRTC technology. Today, they announced Skype for Web (Beta) which works with Chrome, Firefox and IE 10 or above. Recently, I mentioned how Microsoft has really been making some smart moves lately which make the company more relevant and ORTC/WebRTC support is certainly one of the most important areas in the communications space. My colleague Doug Mohney agrees when he says this isn't your father's Microsoft.

The simple reality about this move is it may make it tougher to compete with Skype as a pure WebRTC video or audio play as Skype obviously has a bigger name and bundles its solution with other Microsoft products.






10 Reasons Why Microsoft is Winning

November 11, 2014

With new CEO Satya Nadella at the helm, Microsoft is changing and into something it needs to be. A company embracing a changing tech landscape. It is apparent that Redmond has woken up to the threats that it faces in today’s world. Over the past decade they've been bleeding from a thousand cuts.

Birdstep Improves Wireless User Experience, Reduces Churn

October 17, 2014

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and oftentimes aren’t able to fully connect to such signals, meaning a phone’s broadband connection can be in limbo. Nothing can be more frustrating than having connectivity issues like this when your GPS software is trying to determine which route has the least traffic and you need to decide whether to go right or left at a busy intersection.

Poor service quality which can be caused by the arbitrary switching to an inferior network leads to churn and churn costs a carrier money. Quality issues don’t just center on data as quite often a challenge for carriers is providing voice service levels which are solid enough to keep a customer happy.

Finally Some Sanity at the FAA and EASA

September 26, 2014


For many years I have complained about FAA regulations that defied logic. In 2008 I said the following when pondering if gadgets make airplanes crash:
First you can use laptops on planes -- even during take off. Then you can't. Then you can -- but not after the aircraft door closes.


MagicJack founder Dan Borislow, RIP

August 10, 2014

A few weeks back Dan Borislow passed away from a heart attack after a soccer game. Dan gave me one of the most gracious interviews I ever had. It was years back and I remember it like it was yesterday. His passion for what he was doing was like few others and you could see he was one of those people who could almost will themselves into success.

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