Recently in VoIP Category

I got back from Interop New York 2009 last night and was pretty excited to conduct a number of video interviews in the new TMC Newsroom set. One of the videos I was particularly excited to conduct was with Dr. Gaston Ormazabal, Distinguished Member of the Technical Staff, Verizon Labs. Gaston and the team he works with have found some SIP security flaws and are working hard to solve the problems. These discoveries leave SIP servers open to attacks which come in a number of forms such as malformed packets, out of state machine order packets and packet floods. Gaston is working on these projects with Henning Schulzrinne, the inventor of SIP at Columbia University and he is also working with researchers at NYU.

Some of the other key people working on this project are Verizon's Stu Elby, VP of Network Architecture at VZ Labs (Corporate Technology) and Flavio Bonomi, Head of Cisco Research. Cisco by the way is funding this project and is using the results of this research to develop hardware which stops attacks on SIP servers.

The video interview is below and here is a link which takes you to a page with all of the videos from Interop New York 2009. They are being added all the time so check back often.

I just came across this web page with some important details on ITEXPO. I mentioned the keynoters in a recent post and I still think they are one of the best combinations of thought leaders in our space. Google Voice, Sprint, Digium, Polycom, Skype and Verizon Wireless are some of the companies you will hear from at the show.

In addition there are a full eight conference tracks you cannot find anywhere else:

• Business Communications Delivery Options
• Call Center
• Developer
• Enterprise
• HD Voice
• Service Provider
• Unified Communications
• Video Communications
• TMC University Microsoft OCS

As always, we poll the collective minds of the entire TMCeditorial team and industry when we put together the conference program for TMC events and I believe this is a major differentiator. It seems like just yesterday when TMC launched our first telecom event in Atlanta, GA but it was really 1986!

What I have learned in running communications and tech conferences for 20 years is that if you continue to give your customers unsurpassed value, they come back again and again for more conferences and bring others with them.

To all of you who have attended TMC events over the years - thanks.

I really think this next show in Miami - ITEXPO East 2010 will be our best to date and I am looking forward to welcoming you personally.

Here are more details on this can't miss conference.

The netbook craze continues and as the devices proliferate, they can be found in places like superstores and perhaps even some local supermarkets in high tech areas of the country. San Jose, I'm looking in your direction. But does it make sense to take a computer which is really designed for thrifty consumers and stick it in an office? My vote is probably not because for a little more money you can go out and get a full-fledged laptop and in many cases this will give you more performance or as we like to say in the tech world, increased bang for the buck.

But if saving money today is paramount and you aren't as concerned about having to upgrade more quickly tomorrow, check out this article from Lance Whitney, one of the latest additions to the TMCnet team of writers. Lance describes some of the things to consider before plunging into the world of corporate netbooks.

Two other items worth mentioning are the fact I know a few people using netbooks in their offices and they are all satisfied. Furthermore, TMCnet writer Doug Mohney is a huge fan of netbooks and TLNs. Did we seriously need YAA or Yet another Acronym? What does it stand for? Why Thin and Light Notebooks of course. By the way, when I first spotted Doug with a netbook about a year ago he mentioned to me the devices are almost disposable in nature. Of course he was referring to the fact you could just pick one up at the local electronics store if yours breaks.

So the next time you are in that local grocery store in San Jose and looking for a way to save money on IT and getting rid of that five o'clock shadow, just pick up a few netbooks to go with those razor blades you just threw in the carriage.

There has been a premature rush to declare fax dead and the reality is fax is alive and while it is declining, it is still a strong business for companies helping the transition from fax to fax over IP and especially T.38. Yes, just as IP is transforming communications, the newspaper and television businesses, it is changing the way companies fax. And as you probably know, one of the primary reasons companies use this medium is to send legally binding documents quickly and efficiently.

One of the companies who have chosen partners wisely in the past is Sagem-Interstar, the Montreal based provider of fax solutions has had deep integration with Cisco's products for a number of years and this relationship has obviously been good for the company.

More recently the company has announced it is supporting Microsoft Exchange Server 2010 and filling in a vital void in this new software's unified communications capabilities. You see the next version of Exchange will not support fax natively so companies looking to upgrade must have a way to integrate fax to maximize productivity and of course take advantage of integrated communications. According to Sagem-Interstar, Microsoft contacted them in 2008 to address the challenge of adding IP fax to their new solution.

So yes, there is now MS Exchange 2010 Unified Messaging across all of the company's XMediusFAX editions - SP, EE and X. There is inbound and outbound support and expect SIP TCP,TLS and SMTP TLS support. The company explains further that they have added what they call high value-added functions previously not available in Exchange 2007 UM server which consist of outbound faxing, process automation and fax archiving among others.

A typical configuration of XMediusFAX would behave as follows when receiving an inbound call:

A fax comes in over the PSTN and is translated to IP via the Media Gateway where it then reaches the Exchange 2010 UM server where a query is directed to Active Directory in order to determine if the user is provisioned for fax calls and moreover to determine the proper SIP address for call termination. At this point the call is established between the IP Media Gateway and XMediusFAX which receives the fax and archives it. It then sends an email with a TIF image and X-headers to the fax recipient via SMTP.

For complete details be sure to check out this PDF file from the company.

An outbound fax would be sent as follows based on the configuration above:

A user initiates a fax via Microsoft Outlook and Exchange server relays this message to XMediusFAX which does an Active Directory query to retrieve account information such as name, department and fax number. This is done to associate the user to a site and further validate the person's credentials. XMediusFAX then converts the documents from attachments to TIF format, applies a cover page and proceeds to initiate an IP call via the Media Gateway. When the fax is sent, an email is sent to the user letting them know if the fax was sent or not.

While there are other companies looking to add full-featured fax solutions to Microsoft's unified messaging/communications solutions, Sagem-Interstar has done an admirable job of working closely with both Cisco and Microsoft in an effort to continue its leadership position in T.38 IP fax.

You really don't want to be texting while driving if you command the $1.73 million Bugatti Veyron. You may have heard a man recently drove his into a salt water marsh. Oh, by the way, supercars and salt water don't mix. As it happens, other than coral, seaweed, sand and marine life, really not much mixes with saltwater and lasts to talk about it.

By the way, the driver said he was looking at a low flying pelican which is not pictured in this video - I believe this is slang in some areas for checking email on my iPhone.

The car was purchased for $1.25 million last month and has over 1,000 horsepower. After seeing this live video footage below (there is some understandable profanity included in the clip) I have to wonder - is there anything in the world these days which is not being filmed.

Perhaps more importantly, I wonder if paying so much money for your transportation makes sense when people like the cameraman above think you actually purchased a Lamborghini which you can get for about a fifth the money. I guess these are some things to ponder when you cash in your insurance check and go back to the local exotic car dealership.

Did I mention, Bugattis make great gifts for your favorite blogger this holiday season? 

We are in the midst of a violent transformation of our communications networks which involves an immense amount of control being wrestled away from carriers and given to developers and end-users. Visit the iTunes App store or check out what is happening with free turn-by-turn GPS on an Android 2.0 device to get an idea of what I mean. The trend is not new by any means; the first time communications systems were allowed to interoperate with computer systems was in the eighties when the first Rockwell Automatic Call Distribution (ACD) systems started to communicate with IBM mainframes to give us CTI or computer telephony integration. This allowed screen pops which dipped into CRM databases allowing contact center agents to know who was calling and more than likely why. Moore's Law coupled with telephony hooks like TAPI and TSAPI from Microsoft and Novell respectively meant this capability went from costing around a million dollars to tens of thousands of a dollars just a decade later.

Enterprise communications systems have continued to open up and hosted IVR systems, application generators and APIs for DSP resource boards from companies like Dialogic and Aculab allowed greater and greater telephony transformation allowing migration from fixed-function communications systems to more open software-controlled components which could be mixed and matched in a best-of-breed fashion.

The Internet accelerated this trend with its ability to allow cloud-based solutions to be easily accessed and mashups has been a great catalyst - allowing complex data to be represented in new and more interesting ways. Today we can combine the power which we were given by companies like Dialogic and marry them with the cloud and this means anyone can now develop sophisticated applications which leverage all internet and corporate data.

And when you combine open APIs, mashups, communications and social networking in a well thought-out and integrated fashion you are able to provide levels of productivity and customer service heretofore not possible. Any corporate or government process which has friction due to communications delays between people can be lubricated by the effective use of communications technology as it intersects with APIs and rich information sets which can live anywhere.

Perhaps the most respected name in the business of voice mashups is Thomas Howe, CEO, Light and Electric. If you want to know the past, present and future of communications - especially as it pertains to the cloud, you want to speak with Thomas and get his thoughts. If you are a carrier, large enterprise, integrator or government organization, you need to pick his brain to position your organization to take advantage of the ongoing evolution of communications.

Thomas and I have spoken over the past years about how TMC would love to partner to bring his visionary thoughts (all the good stuff locked up in his grey matter) to our audience of millions of global communications and technology decision-makers.

I am happy to announce that at the next ITEXPO which takes place January 20-22, 2010 in Miami, FL you will get a chance to come and hear Thomas speak. In addition you will soon be able to benefit from webinars and screencasts which our companies will jointly participate in.

I hope to see you at the show and as always, at TMC we are looking to provide you with the absolute best information on communications and technology - allowing you to quickly learn whatever you need to further your career and meet your organization's evolving needs.

• See how British Telecom is ahead of the curve as it relates to this transformation and bought Ribbit for over $100 million to make it so.
• Here is a past podcast I had with Thomas Howe for more on his ideas.

The pace of tech acquisitions is not slowing and one area worth watching is the testing market where Ixia has recently picked up Catapult Communications to further its wireless IP performance testing strategy - especially as the company positions itself to be a leader in the LTE space. In a meeting in Ixia headquarters in southern California the company explained to me that they continue to focus on a broad range of testing areas such as Ethernet, 40/100 Gb Ethernet, devices, fiber channel, storage area networks and virtualization. And don't forget about some of the other areas the company plays in such as voice, video and data.

One area discussed by Kelly is the fact that this acquisition allows Agilent's customers to purchase a suite of complimentary testing equipment and moreover, through this move - Ixia becomes a far more international company and furthermore has a much larger focus on the carrier space. Also, Ixia Fusion allows customers to use open APIs to access Agilent and Ixia testing solutions. This by the way is pretty similar to how Oracle is integrating many of the companies it acquires - they also call their middleware Fusion.

Warning - a bit of self-promotion ahead   and a discount - Guest Blog From Carl Ford

Dear Reader,

Welcome to the next generation of regulation- the one that will be focused on the Wireless device in your hands!

The FCC, in an effort to safeguard the free and open Internet, is looking to formalize and define the principles of network openness that would apply to all platforms that access the Internet as well as the carrier's role in enabling that access.

So now the question is "Can the concept of open be governed?" Does the FCC have a role in Apple's iPhone, even if AT&T is simply a transport partner?  Does Google have to consider itself a carrier because of the use of a phone number? 

Join us at 4GWE, January 20-22, 2010 as we discuss the very relevant topic of the next generation of net neutrality and the FCC's role in the companies, devices, networks and applications driving the 4G Evolution.

Todd Daubert of Kelley Drye, Rick Whitt of Google, Hank Hultquist of AT&T, and Glenn Richards, of Pillsbury Law join us as we discuss where the debate about Net Neutrality should end and what strategies companies should take to monetize 4G networks, applications and devices.

Register NOW For Early Bird Pricing

Don't miss this and other important discussions related to the communication industry's massive evolution to wireless broadband services. Register now for 4GWE and receive the price of $995 for a full three days of conference sessions, all meals and networking events.

Kind Regards,

Carl Ford

Co-Founder Crossfire Media

4G Wireless Evolution Community Developer

In January of this year I asked if Eric Schmidt is cozying up to President Obama to protect a Google Monopoly. I took some flak for the post but the reality is the reality - the company seems to be taking over every facet of tech from book readers to voice to video to unified communications to cloud computing to photo sharing to video serving to office applications. Should I go on? How about turn-by-turn GPS?

OK, I'll stop but that won't stop others like the Chicago Tribune from picking up where I left off and asking serious questions such as whether Google's ability to use its revenue from its monopoly position in search to wipe away competition in other industries is fair or not.

Recently I commented about how Verizon's doubling of its early termination fee to $350 makes sense as the company needs to keep investing in ensuring its network is the best in the US. I may be the only person who appreciates having a fee go up as evidenced by the noise from journalists which is not subsiding. One of my favorite writers and video producers, David Pogue of The New York Times comments today that Verizon is gouging and has a plethora of ideas the company can implement to save consumers money.

Pogue has the following and very interesting comment to share:

Why wouldn't it be a hugely profitable move to start pitching yourself as the GOOD cell company, the one that actually LIKES its customers?

Verizon has some of the best customer service in the country. It has the best network by far. Everyone seems to want to switch to Verizon if they were to carry the iPhone for example. This is because the company has made absolutely massive investments where the competition has cut corners on a relative basis.

So perhaps the most succinct question to pose is what is the cost of being on the best network, having the fastest data download speeds and the least dropped calls? For many, there is no price tag too high to pay for these features and parting with an additional $5/month for phantom data charges and even more for high termination fees is fair.

I look at Verizon Wireless like I look at BMW. Both tout relatively low prices to start. But if you purchase a 328i, metallic paint will cost you $550. Cruise control costs $2,400! Navigation (which Google now gives away) is $2,100, and 19" wheels will cost you over $5,000!

If you think BMWs make some of the best cars around, you hold your nose and pay. Ditto for Verizon Wireless.

Verizon has always been the most restrictive carrier around and they locked down Bluetooth on their devices for many years except for pairing with a headset. Likewise, GPS has been locked down on most devices unless you purchased VZ Navigator for a minimum of $9.99/month or $2.99/day.

But as a customer, these annoyances and high fees were balanced by consistent spending of billions of dollars on wireless and now fiber networks.

Users should keep in mind they can always switch to AT&T, T-Mobile or Sprint if they think Verizon Wireless service isn't worth the extra money.

In fact the massive defection away from Sprint shows consumers consider more than price when it comes to making phone/network purchase decisions. In fact, I would say from a pricing perspective, Sprint may be the most customer friendly company around. I would posit that if AT&T Mobility didn't have the iPhone, consumers would be fleeing from them as well.

The iPhone threw Verizon for a loop and as predicted it is getting clobbered because it did not have the foresight to work with Apple when it had the chance.

So now, the enemy of its enemy is Google and Verizon is allowing a number of new Android phones on its network. They will get a cut of ad revenue by doing this but they are giving up virtually all services which they used to be able to charge for. Google just gave away turn-by-turn GPS for example meaning Verizon can no longer charge $10/month for the same service.

Moreover, Google will roll out dozens of new services which will be ad supported. Verizon will not be able to launch competing services as we all know a carrier can't compete with a software company.

In a moment, Verizon went from being the most closed network in the US to perhaps the most open and there is a cost associated with this move. Again, this is all pro-consumer behavior.

In fact, it seems at this point Verizon has leapfrogged AT&T in terms of openness. Especially when you consider the restrictive policing of the App Store by Apple/AT&T. Anyone who has seen the rich applications and joyous battery-sucking multitasking available on a jailbroken iPhone understands how users are being penalized by Big Brother Apple/AT&T.

So the full question to those upset with Verizon's fees should be, would you pay more for the best network and the most open ecosystem where you can take advantage of the best applications and service values around without the worry of a nanny telling you what you can and can't do?

The author switched from Verizon to AT&T because he wanted an iPhone. For about a year he carried around a Verizon phone for voice and an AT&T phone for data but that proved cumbersome and now he experiences dropped calls and other network snafus which he didn't deal with on Verizon Wireless. He not so secretly despises the App Store Nanny.