Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Salesforce and Microsoft Skype for Business Collaborate

September 17, 2015

Microsoft and Salesforce are getting cozy: The two have decided to extend their strategic partnership to connect their productivity apps and services, with the end goal of more personalized, customer-driven sales activities, achieved through streamlined collaboration.

The two leaders plan to mash up Salesforce with Skype for Business—which will be hosting a conference at this year's upcoming ITEXPO in Anaheim—OneNote, Delve and Windows 10, starting with the Salesforce App for Outlook, which works with Outlook 2013 and Office 365, and Salesforce1 Mobile App for Microsoft Office.

After that, Salesforce will next integrate Microsoft’s unified communications (UC) suite, Skype for Business (formerly known as Microsoft Lync) into its new Lightning Experience. Lightning is the renamed core customer relationship management (CRM) product for Salesforce.

Also in the second half of next year the two will launch the Salesforce1 Mobile App for Windows 10.

These two companies which were once bitter enemies have learned to work closely together - acknowledging the synergies between the dominant Salesforce platform and Microsoft's Skype for Business 

solution which is growing rapidly.

In just two weeks, Paco Contreras, Herrera Director WW Product Marketing - Skype for Business will be keynoting ITEXPO in Anaheim, California and I hope he touches on this new collaboration and the benefits it will bring to customers worldwide.

Accuris Networks Helps Stich Together Cellular and WiFi Networks for Carriers and ISPs

September 13, 2015

This past week saw the launch of a plethora of new Apple devices – specifically two new phones which will shoot and edit 4K video as well as a new iPad Pro which sports a massive 5.6 million pixels. Moreover, the phones have 12MP cameras which replace the previous models which had 8 MP. That’s a 50% increase in potential pixels in photos. What this means, is even more demands on wireless broadband networks as these phones hit the market.

Dialogic: The Software Powering Next-Gen Networks

August 27, 2015

Much of the communications solutions industry owes a debt of gratitude to Dialogic – the company that really helped pave the way for the once disparate worlds of voice and data to work together. The company was a major player in the communications enabling equipment market in the eighties and nineties allowing "off the shelf" computers for the first time, to host telephony apps. If you’ve heard the acronyms CTI or computer telephony integration or just plain CT it’s because Dialogic, NMS and a few other companies permitted computer servers to handle media processing tasks. If you’re interested in more about the company – check out my posts or those on TMCnet.

What Onvoy Acquisition of Broadvox Means

August 5, 2015

The US Government’s Federal Reserve has kept interest rates low for longer than any time in my lifetime. It is unprecedented really. As a result, companies are able to grow quickly through acquisition. In fact they are being forced to in many cases to stay competitive.

Expect Cloud UC Player BroadVoice to Acquire and More Inside Scoop

July 27, 2015

BroadVoice begins to construct new headquarters

BroadVoice has been having a great deal of success lately – they’re moving to a new HQ, ranking at 316 on the fastest growing U.S. company list by Deloite and adding new features to their hosted communications platform. To find out more I had a chance to interview company CEO Jim Murphy – I hope you find it useful.

I’ve been seeing the BroadVoice name more than ever – what’s changed to make this possible?

Broadsoft, Nimble Storage, Vodafone, Hibernia, Sonus and other video Interviews

June 30, 2015

Erik Linask of TMC interviews Hugh Shannon of Avotus

My video team has been at some of the latest shows in the telecom and tech space and we’ve been gathering the latest and greatest news from the events. Here are the companies that were interviewed.


Cloud Expo New York 2015

 Erik Linask of TMC interviews  Andrew Moraski of Vodafone

HP's March into Simplifying NFV

May 22, 2015

Arbitrage is one of the great opportunities which presents itself repeatedly in tech. In the nineties, something called international callback allowed am international caller to dial a number in the US and hang up – only to have a US-based call at a lower per-minute rate initiated on their behalf. Many hundreds of millions of dollars were spent on this market for hardware, software and service thanks to the arbitrage opportunity to save money on calling minutes.

VoIP continued this trend with even greater arbitrage and carriers spent billions on equipment to save money carrying phone calls on networks.

GENBAND Perspectives 15 Live Blog #GBP15

May 18, 2015

Welcome to the Perspectives live blog for 2015. A follow up to blogs from 2014, 2013 and 2010.

The live blog officially starts tomorrow at 9:00 am - to get up to speed I met with Catherine Berthier, Sanjay Bhatia and Dennis Watson. This is what to expect this week:

We’ll here about progress with the Fring Alliance, Nuvia cloud UC as well as Kandy proof points.

There will be lots of discussion regarding network modernization.

Extreme Networks Puts the SDN in Skype for Business

May 13, 2015

As Skype for Business continues to gain traction in the enterprise – regardless of how many name changes Microsoft’s UC solution has gone through, the one constant is the need for bandwidth on corporate networks to handle the increased load of voice and video calls. For this reason, Extreme Networks has been focusing on helping customers set up software-defined networks allowing for bandwidth to be requested and granted on-demand in order to ensure communications has the required bandwidth it needs via OpenDaylight integration.

The Extreme Networks OneController... An Open, Standards-Based SDN Controller Providing Simple, Fast, and Smart Automation and Orchestration

In addition, at Interop 2015, Extreme touted a bunch of SDN enhancements it has made including:

  • Group Based Policy - Integrates Extreme Networks' NetSight management application with OpenDaylight Group-Based Policy (GBP) to deploy consistent network policies across a multivendor network.
  • SDN Applications Store - Offers an online repository of paid and free apps for customers and technology solution partners' Software Defined Networks.
  • SDN Developer Portal - Provides third-party developers of SDN applications with the necessary information needed for developing, submitting and managing their applications in the Extreme Networks app store.

At the show I met with a number of people from the company including: Markus Nispel, Vice President Solutions Architecture and Innovation, John Hanahan, VP Product Management and Marketing and Derek Granath, Senior Director Product Management and they seemed quite enthused about recent wins such as a 32-school system in the town of Enfield, Connecticut and University of New England in Australia.

Revolabs Pushing Audio Quality Boundaries in Conferencing

May 8, 2015

A typical telephone call these days still relies on quality limitations of compression and filtering designed in the 1960s! Before VoIP, the percentage of such calls would have been 100. For a short time thereafter, VoIP calls may have even sounded worse in some cases than the PSTN – the 1960s technology I referenced.

Fast forward to about 20 years after VoIP was launched and we live in a world of HD voice potential.

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