Homeshoring

Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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Homeshoring

There was a great article in BusinessWeek a while back titled Call Centers in the Rec Room focusing on how companies are beginning to recognize the problems associated with outsourcing to countries that have agents witch accents. Apparently companies are beginning to realize the cost of losing customers and acquiring new ones.

There was another equally good article on TMCnet titled
A Victory for the Home Agent Business Model that focuses on Willow CSN and their contribution to the industry. Having known Willow for about a decade or so I can say without hesitation that this company had the vision to espouse home agents before the industry was an industry. Hats off to Willow CSN for being ahead of their time and more importantly lasting long enough to reap the rewards of being first.



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