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Rich Tehrani
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ITEXPO TMC University Courses Expanded

June 26, 2008




I promised yesterday that we would be devoting great focus to ITEXPO this week and to kick things off I want to ensure you are aware of the TMC University courses which will be offered at the show September 16-18, 2008 in Los Angeles. We have been running TMCU sessions for many years and we have had hundreds of graduates who walk away from the event better educated on various topics and if they pass the test at the end of the session(s), they also have the bragging rights of a diploma which can boost their resume value and get them valuable consulting/reseller assignments.

The program has focused on open source, SIP and IP-PBX topics in years past and for the first time we have greatly expanded the number of courses provided to ensure we can help you get certified in multiple courses at once. These are the important areas of the market where the seems to be great interest in certification as well as hiring.

Here is the complete list of topics and a page with the details.

  • Microsoft OCS
  • FMC/Mobility
  • Open Source
  • IP Network Security
  • Unified Communications
  • SIP
  • Software as a Service
  • SIP in the Contact Center
  • Next-Gen Call Center Management

  Date Course        

Tuesday, September 16, 2008

Microsoft OCS
Learn More  

Tuesday, September 16, 2008

FMC/Mobility
Learn More  

Tuesday, September 16, 2008

Open Source
Learn More
 

Tuesday, September 16, 2008

SIP in the Contact Center
Learn More   Wednesday, September 17, 2008 IP Network Security
Learn More
  Wednesday, September 17, 2008 SaaS
Learn More
  Thursday, September 18, 2008 Unified Communications
Learn More
  Thursday, September 18, 2008 SIP
Learn More
  Thursday, September 18, 2008 Next-Gen Call Center Mgmt
Learn More


Come to the show and try your luck skill at becoming a happy graduate, along with the hundreds of your peers. Be part of an elite group -- only at ITEXPO.






























NXTComm, VPF, ITEXPO and More

June 25, 2008

I am back from NXTComm, the Voice Peering Forum and my trip to Vancouver. It is good to be home and I have so much to share. A few things you should know about are the fact that TMCnet was on-hand at NXTComm doing video interviews with a number of the movers and shakers.

Here is one of these interviews with Erik Linask and Sam Lisle from Fujitsu. This interview page has a menu of all the interviews so I hope you enjoy them all.

On another note, my team and I will be gearing up to put the final touches on ITEXPO which takes place September 16-18, 2008 at the Los Angeles Convention Center.



VPF Summer 2008: Where Telecom is Headed Panel

June 23, 2008

This session is fairly interesting as it has to do with where telecom is headed. Gary Kim kicked it off and was followed by Claire Paponneau the excutive VP of Orange Business Services who handed it over to Pete Pattullo the President and CEO of NetworkIP, the company behind Jaduka.

Mario Rojas from Digicel, Dan MacNeil from XO and Mike Lee from Rogers rounded out the program.

This was an interesting panel with no single clear message but what it did was allow the audience to ask numerous questions which were answered by these telecom experts. Perhaps most interesting was question from the audience asking why broadband and triple play services in Europe cost so much less than they do in the US. Shortly after this question, Gary Kim asked the audience if they feel their broadband services are fairly priced.



A Possible Sea Change at the FCC

June 22, 2008

For the last eighteen months I felt as if the FCC thought the cable companies were too powerful as a result of many rulings which seemed to be in favor of the telcos. It seemed even when the telcos were in the wrong they wouldn't really get in trouble and the cable companies seemed to have to walk on egg shells.

Now it seems that cable companies are going to see something come out the FCC which is to their benefit. BusinessWeek reports that the FCC is backing the cable companies over Verizon in a alleged marketing scheme having to do with Verizon not porting numbers immediately to cable companies but instead reaching out to the switching customers and offering them gifts and discounts to stay with Verizon.

What is interesting is that Chairman Kevin Martin was the lone dissenter on a 4-1 vote meaning all other commissioners were for this ruling.

Here is an excerpt from the article worth reading:

In an unusual move, on Saturday morning FCC member Robert McDowell released his formal statement that will accompany the formal announcement of the vote.

"Consistent with Congress's intent and Commission precedent in the long-distance context, today we carry out Congress's unambiguous mandate to protect consumer privacy in local markets as well," he wrote.









Emerson Network Power News

June 21, 2008

Emerson Network Power picked up the Motorola Embedded Computing Group last September and since that time, the company has made great progress in rolling out new products. I recently had a chance to sit down with Brian Carr Strategic Marketing Manager Embedded Computing to learn more about the company's products.

Carr explained that Emerson got interested in the embedded computing market when they purchased Artesyn. Emerson is a very large company -- $22 billion dollars and the Network Power division is $5 billion dollars making it quite a substantial player in the market.

The Importance of Communications

June 21, 2008

Do we realize the importance of what we do? I have been thinking about this question a great deal lately. I see the amazing technology being developed by the entire industry and I just can't help but wonder - do we realize how important we are to the world economy. I am far from an economist but I know that when productivity improves so does the standard of living.

SMS Advertising

June 18, 2008

Robby Benedyk Senior Manager Global
Product Marketing at Tekelec
For service providers on the cutting edge, you should be exploring placing ads in the text messages your subscribers send to one another. While there is a 160 character limit on SMS messages, most messages are far shorter and the opportunity to place ads in the unused character space can help service providers looking to be ahead of the curve and make more money.

While  is unclear what the best solution is to placing advertising in text messages -- one assumes that providers will make more money from the ads they sell and be able to offer lower cost text messaging plans which translates into more customers using SMS services on their network.

In a way, text messaging is the perfect mobile advertising vehicle because it doesn't rely on web browsers on the phone. In fact, every phone can receive such text ads and the possibilities here are limitless... For example, ads can link to a short code or web address.





Hyperconnectivity, Live and in Person

June 11, 2008

You can't escape the reality that interconnectivity between humans will increase at a more rapid pace as time goes on. The myriad ways in which we connect with one another, e-mail, social networks, blogging, IM, SMS, telephone, voicemail and others are mushrooming.

It seems obvious that today's teens will demand social networking in the workplace meaning IT departments will have to support these myriad communications mechanisms while dealing with the repercussions of compliance management. Not allowing social networks into your company may even be a deal-breaker when hiring the best talent in the market. We may see a time where publicly traded companies fearful of social networks will lose workers to smaller companies who are more social-network friendly.

Another challenge is web browsers on phones.



Build Communities With Google's Help

June 10, 2008

Let's say your company plays in a few different spaces such as information technology, security and storage. And let's say your company has decided to build a community of interest which is dedicated to a specific subject area as you are hoping like-minded people will visit the community regularly and begin to associate your company as a leader in the space and hopefully some of these people will become new customers.

In this example, your resources are limited and even if they aren't, you need to choose one of these above areas to build your community. Assume each of them has equal market sizes and growth rates and you need to determine where the highest level of search interest lies.

Using the updated Google Trends, you can now see a graph over time of search volume on a relative and absolute basis and this information can be exported for analysis.

You may find for example that storage interest spikes around the year-end holidays but also seems unusually high in May of each year... This information can be useful in your business as it helps you see how people are searching for various terms.

If you have read my blog before, you know TMC has been building communities (Global Online Communities, Channels) for companies in the communications and technology space for some time now.







Will Steve Jobs Wow Us?

June 7, 2008

It seems that if you do not blog about the iPhone this weekend you will be out touch with the blogging and news gathering communities. It is just that important. On Monday we will have a new Apple mobile device to drool over and I wonder if the company has any surprises up its sleeve such as higher screen resolution?

We know the new iPhone also called Jesus Phone by some will have 3G but will it also have a keyboard?

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