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New WiMAX News Site

May 16, 2008

TMCnet grows daily with thousands of new news items and stories. As the site grows, we are always looking for ways to improve. One of these ways is to develop community pages which focus on a particular subject matter such as HD Voice, IP communications, IPTV, CRM and hosted communications or outbound call center.

Today we just announced TMCnet's WiMAX Today, a new site devoted to the WiMAX space. You probably already know TMCnet as a site which has more WiMAX news, information, opinion and analysis than any other site online.

Now you have a single place where you can go on the site to keep up with virtually every topic in this fast-growing wireless market.

I personally invite you to visit wimaxtoday.tmcnet.com for more.

Posted in AT&T, Blackberry, Broadband, Cisco, Consumer Electronics, FCC, Google, IMS, IP Communications, IPTV, ITEXPO, Microsoft, Nortel, SIP, Science, Security, Skype, Technology, Unified Communications, Verizon, Video, VoIP, Vonage, WiMAX, Wireless, Yahoo

ITEXPO West 2008 Conference Announced

May 16, 2008

One of the areas we have been feverishly working on at TMC is our conference program for ITEXPO,September 16-18, 2008 at the Los Angeles Convention Center.

We have truly strengthened this offering with the addition of new TMC University certifications.

Here is the complete list of tracks:

TMC University: Unified Communications
TMC University: Microsoft OCS
TMC University: FMC/Mobility
TMC University: Open Source Communications
TMC University: SIP
IPTV Workshop (For carriers)
Unified Communications
Service Provider Solutions
VoIP for SMBs
Hosted Communications
Call Center 2.0 at INTERNET TELEPHONY

TMC University certification courses offer a cohesive series of classes on a single topic, training how to select, deploy and manage complete systems. Conference tracks present a range of views on the most important challenges and opportunities faced in The transition to IP communications.

Certification courses and conference tracks present the perfect mix of technical and business-related information, allowing you to determine which solutions best fit your company.

As always, I am looking forward to seeing you all at ITEXPO and I have a great feeling about the show this fall. It should be very productive for all of us.

Posted in AT&T, Avaya, Broadband, Call Center, Cisco, E-Commerce, FCC, Google, IMS, IP Communications, ITEXPO, Microsoft, Nortel, Open Source, SIP, Speech Technologies, Technology, Unified Communications, Verizon, Video, VoIP, Wireless

My Canada Trip and Nortel Wrap Up

May 16, 2008

I am back from Canada and the first thing I did when turning on my phone was praise the engineers who came up with the awkward-sounding acronym called EVDO. By the way in my discussions in Canada it seems the people who told me Rogers will be offering EVDO are wrong as Rogers uses GSM/GPRS and their evolution is to LTE - which coincidentally stands for long term evolution.

Bell Mobility is going to be upgrading to EVDO according to my sources and moreover the high price for wireless access is explained by Canadian analysts as the problem of providing access to an entire country where only a fraction of the land is inhabited. Apparently country-wide access is mandated. Oh - and it also seems that Bell Mobility is intentionally throttling bandwidth to what I would have to say are inhumane levels.

One of my most memorable moments these last few days was driving from Ottawa to Montreal and back.

Posted in AT&T, Avaya, Broadband, CRM, Call Center, Cisco, Conferencing, Consumer Electronics, E-Commerce, Green, IMS, IP Communications, Microsoft, Nortel, SIP, Speech Technologies, Technology, Unified Communications, Verizon, Video, Virtual Worlds, VoIP, WiMAX, Wireless

Digium Picks Integrics to Power Carrier Solutions

May 13, 2008

Perhaps one of the biggest misperceptions among those who dabble in communications is that Asterisk is only used in small business environments. The reality is that Asterisk is being used in service provider environments as well.

Of course this doesn't mean that a product which happens to work great in a small to medium business is also able to simply flip a switch to become the heart of a service provider install.

In other words Asterisk + "a variety of additions" is what Mrs. or Mr. service provider needs to use this popular open source product to power services to their customers.

In an effort to simplify the process of adding Asterisk to the service provider environment, Digium -- the company behind the world's most popular open source communications software has partnered with Integrics, the maker of Enswitch.

According to an article on the subject by TMCnet's Susan Campbell, Enswitch allows service providers to use Asterisk in order to provide, full-featured, telephone management and billing solutions, calling card integration, toll free and number translation services, voice mail, call queuing, ACD, fax to e-mail, and multi-level IVR.

I am pretty impressed with the feature-set of Enswitch. For example, they provide XML and PDF invoices for customers, wizard-based activation, simple sales tax management, web-based administration, sophisticated authentication mechanisms, shared speed dials, .csv integration, dial by name, unlimited classes of service, etc.

In fact you may be hard pressed as a carrier to find a feature that Integrics hasn't thought of.

So what does such an announcement mean to the market? Well first off, service providers are likely to feel more comfortable working with products from Integrics as they now have the Digium brand, muscle and market power behind them.

In addition, we can expect the service provider market to embrace open source at an even more rapid pace than they are already doing.

Posted in AT&T, Blackberry, Broadband, Call Center, Cisco, Conferencing, FCC, IMS, IP Communications, IPTV, ITEXPO, Nortel, Open Source, SIP, Science, Security, Technology, Unified Communications, Verizon, Video, VoIP, WiMAX, Wireless

Nortel's Joel Hackney Discusses Earnings

May 2, 2008

Nortel announced earnings today and to get more detail on the news I had a chance to speak with Joel Hackney, President of the Enterprise Solutions Group at Nortel.

Some details worth sharing... The company's net loss widened but revenue was up 11% and gross margins have been increasing for six quarters. Operating margin was just under 5% which is up from the prior year.

Overall, this interview shows that many communications companies continue to do well in a slower economy.

For more details, check out this podcast interview.

You can find more Joel Hackney interviews here.

Posted in AT&T, Apple, Avaya, Blackberry, Broadband, CRM, Call Center, Cisco, Conferencing, Consumer Electronics, E-Commerce, FCC, Google, Green, IMS, IP Communications, IPTV, ITEXPO, JITC, Microsoft, Nortel, Open Source, Patent, Personal, Podcast, Rates Technology, SIP, Science, Security, Speech Technologies, TMCnet, Technology, Unified Communications, Verizon, Video, VoIP, WiMAX, Wireless

SMS Saves Lives

April 18, 2008

The only thing better than seeing the world interconnecting with technologies such as SMS, is seeing health care providers taking advantage of the latest gadgets and technology to help curb disease outbreaks and improve prescription compliance.

Case in point is antibiotics which should be taken to completion... There is nothing like a cell phone SMS reminder on a daily basis letting you know you have to take your pills for 10, 9, 8, 7... more days.

One would imagine there is nothing like SMS and e-mail to help ensure we reduce the chance of contagious diseases becoming a pandemic.

TMCnet's Tracey Schelmetic has more on how health care providers are turning to wireless technology to keep us healthier.

Posted in AT&T, Apple, Broadband, CRM, Call Center, Consumer Electronics, FCC, Google, IMS, IP Communications, Microsoft, Nortel, SIP, Security, Skype, Technology, Unified Communications, Verizon, Video, VoIP, Wireless

New TMCnet Record and New Writer

April 15, 2008

Thanks to our readers -- once again, TMCnet has hit a new record. In this case, we built a Global Online Community in conjunction with Interactive Intelligence and this community generated just under 600,000 page views in one month according to Webtrends, a company which measures web traffic.

As you might imagine, this is a staggering number of pages to be viewed in a month and after TMCnet, this number represents the most page views in a month out of all competitive sites worldwide. This is according to third party web measurement sites like Quantcast.

In other words a single community built on TMCnet outproduced any other single competitive site in total.

As I have promised before, as we grow we will ensure the quantity and quality of TMCnet articles and as such we recently added Rick Bye as a columnist. He wrote his first piece last week in fact.

Bye is a senior segment marketing manager with Zarlink and is responsible for leading the company’s residential gateway and consumer voice products development.

Posted in AT&T, Apple, Avaya, Broadband, CRM, Call Center, Cisco, Conferencing, Consumer Electronics, FCC, Google, Green, IMS, IP Communications, IPTV, ITEXPO, JITC, Microsoft, Nortel, Open Source, Patent, Rates Technology, SIP, Science, Security, Skype, Speech Technologies, TMC Team, Technology, Unified Communications, Verizon, Video, VoIP, Vonage, WiMAX, Wireless, Yahoo

Dialogic Analyst/Media Day

April 15, 2008

Today I head to New York City for a Dialogic Press and Analyst day. We will be having a function this evening in Yankee Stadium which should be lots of fun. Many people have asked me to bring them some blades of grass -- which makes me wonder if there is a market for this stuff on eBay.

No time to check now... My train is about to leave.

Photos to come.

Posted in AT&T, Avaya, Broadband, CRM, Call Center, Cisco, Conferencing, IMS, IP Communications, IPTV, Microsoft, Nortel, Open Source, SIP, Security, Speech Technologies, Technology, Unified Communications, Verizon, Video, VoIP, WiMAX, Wireless

Openwave Turns Service Providers into Internet Companies

April 14, 2008

For years, service providers could see their competitors coming head on. For example CLECs and VoIP providers are pretty easy to spot and entrenched telecom providers worldwide have adopted different strategies to battle these new entrants.

But that was the easy part of the game. After all, playing in your home stadium is often easier than playing on the road.

But this "on the road" analogy is perfectly accurate in describing what service providers will be dealing with as they enter new markets and come up against companies like Yahoo, Microsoft and Google.

Recently I had a chance to see a demo of technology from Openwave Systems which helps service providers compete more effectively with the traditional web-based competitors.

I must say that I was beyond impressed with the demo I saw of a product named Openwave Mobile Client Suite, a set of products which help turn service providers into internet companies.

I also had a chance to see some of the company's network-based technology, the Openwave Rich Mail Solution, which does what Microsoft Exchange Server and Outlook clients do for the typical enterprise. The application is based on AJAX which means response times are more like software than web pages.

The look of the UI is impressive and not something you might expect your typical service provider to code themselves.

For example there are contextual menus which pop on a right-click, e-mail preview, drag-and-drop, voicemail/VoIP integration and more.

Posted in AT&T, Broadband, Call Center, Cisco, Conferencing, IMS, IP Communications, IPTV, Microsoft, SIP, Technology, Unified Communications, Verizon, Video, VoIP, Wireless

Ceragon Boosts Wireless Backhaul Throughput

April 14, 2008

As wireless service providers seem to be battling to see who can provide the lowest cost unlimited voice and data plans, a problem is emerging that needs to be dealt with quickly. The issue is simply, how to cost-effectively upgrade network capacity to keep up with all the growth in voice and data capacity.

Invariably much of the challenge carriers face is in wireless backhaul as so many base stations are not located near fiber loops.

Enter Ceragon Networks and the company's newest wireless mobile backhaul solutions, the IP-10 family. In a conversation with the company's CMO Aviv Ronai and Director of Communication, Yoel Knoll the pair explained to me how this new product line offers unparalleled capacity - up to 500 mbps over a single radio carrier using a single RF carrier in fact.

Ronai had this to say about the company's latest solution, "FibeAir IP-10 enables risk-free migration to IP/Ethernet while providing the highest possible capacities at any given radio-link budget. This is achieved without any need to replace infrastructure or change the size or quantity of licensed frequency channels.

Posted in AT&T, Broadband, Cisco, FCC, IMS, IP Communications, Nortel, Science, Security, Technology, Verizon, Video, Wireless

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