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Target Service Provider Marketing by Pontis

April 14, 2008

At the recent CTIA show in Las Vegas, much of the talk centered around how service providers need to focus on generating revenue from advertising as companies like Google will be giving away many of the services they hope to charge for.

A good example of such a service is Google Maps which utilizes cellular tower triangulation to approximate GPS. It doesn't stop there of course… With Google Gears for Mobile, Google is in the enviable position of allowing mobile devices to utilize hosted applications whether or not there is a live internet connection.

It isn't news that Google has a head start in delivering services and advertising… Now carriers need to catch up.

But service providers are terrible at getting into new business areas and they have little experience in advertising. You know, that reads a bit harsh. Allow me to rephrase… Let's say instead, that if wireless carriers learned to sell advertising as well as they spend money on their own ads, they will be in great shape.

What is the first step in becoming a better advertising company?

Posted in AT&T, CRM, Call Center, Consumer Electronics, IMS, IP Communications, IPTV, Microsoft, SIP, Skype, Technology, Unified Communications, Verizon, Video, VoIP, Vonage, Wireless

IPTV Growth

April 12, 2008

TMCnet's Eve Sullivan writes about the massive adoption rates of IPTV worldwide. Apparently IPTV services grew from 4.7 million households in 2006 to 14 million in 2007.

The growth rate in Europe actually hit 250%. Here is more information on the paper.

Posted in Broadband, IMS, IP Communications, IPTV, Microsoft, Security, Video

Podcast: Dieter Thompson, TAG

April 10, 2008

Dieter Thompson
CEO TAG
I had a chance to have a podcast interview with Dieter Thompson the CEO of TAG, an Alcatel-Lucent company specializing in telecom procurement, contract negotiation and vendor management solutions.

Thompson shares many things in this interview -- one important point is that many local telecom services are going up in price. is the FCC to blame? Is there really enough competition? Dieter goes into these areas and discusses why carriers in some cases won't even bid on contracts.

is WiMAX the answer?

Posted in Apple, Avaya, Broadband, CRM, Call Center, Cisco, Conferencing, Consumer Electronics, FCC, IMS, IP Communications, Microsoft, Nortel, Podcast, SIP, Security, Skype, Speech Technologies, Technology, Unified Communications, Verizon, Video, VoIP, Vonage, WiMAX, Wireless

FTTH is Needed Soon

April 8, 2008

I agree with Gary Kim that FTTH is needed, if not today, at least very soon. Unless a service provider is looking to sell out this year or next, they should be considering doing what rural Smithville Telephone did and deploy fiber to the home or FTTH.

This is one of those investments where Wall Street may be out of touch with Main Street as one day we will wake up and customers will want bandwidth which can only be achieved with massive amounts of photons traveling on glass strands.

When this transition will take place is impossible to know for sure.

What we can all be sure of however is that it will happen.

The question is, who will be left standing with thousands of miles of obsolete copper and cable when the music stops?

Posted in AT&T, Broadband, Cisco, FCC, IMS, IP Communications, IPTV, Security, Technology, Verizon, Video, VoIP, WiMAX, Wireless

Communications Developer Call for Papers

April 8, 2008

Be sure to submit your call for papers entries for the Communications Developer show which will be collocated with ITEXPO later this year in the Los Angeles, California Convention Center.

The specific dates of the event will be September 16-18, 2008.

You know I have always been a huge fan of open APIs and the concept that communications will become embedded in other parts of our lives and software.

This trend is on the rise and we are happy that Communications Developer is the world's forum for software development in the communications space.

See Also
Tom Keating's Blog Press Release

Posted in AT&T, Avaya, Broadband, CRM, Cisco, Conferencing, Consumer Electronics, FCC, Google, Green, IMS, IP Communications, IPTV, ITEXPO, JITC, Microsoft, Musings, Nortel, Open Source, Patent, Personal, Podcast, Rates Technology, SIP, Science, Security, Skype, Speech Technologies, TMC Team, TMC Video, TMCnet, Technology, Unified Communications, Verizon, Video, VoIP, Vonage, WiMAX, Wireless, Yahoo

Bob Emmerson: TMC's European Editor

April 8, 2008

Bob Emmerson joins TMC as out European Editor. We are truly proud to have Bob join the team as he is a communications and technology veteran.

Previously, Emmerson was a designer of digital control systems, a journalist, and a copywriter.

For a number of years he ran his own advertising/pr agency in Brussels.

Posted in AT&T, Avaya, Broadband, CRM, Call Center, Cisco, Conferencing, Consumer Electronics, FCC, Google, Green, IMS, IP Communications, IPTV, ITEXPO, JITC, Microsoft, Musings, Nortel, Open Source, Patent, Personal, Podcast, Rates Technology, SIP, Science, Security, Skype, Speech Technologies, TMC Team, TMCnet, Technology, Unified Communications, Verizon, Video, VoIP, Vonage, WiMAX, Wireless, Yahoo

TMCnet Podcast Library

April 8, 2008

Sure you have an iPhone or iPod or even a PC where you like to listen to your music. But have you had a chance to listen to TMCnet's high quality podcasts as of yet?

I know many of you have but for those of you who haven't, there are two pages to bookmark. My podcast page as well as the TMCnet podcast home page.

I hope you enjoy the interviews and other audio content which we will be providing

TMCnet Gets a Redesign

April 8, 2008

I am very happy to be the first to tell you TMCnet is in the midst of one of its largest graphical overhauls. We are very proud of our new look which emphasizes softer blue colors and shades.

There are millions of pages on TMCnet and half or more of these pages have been updated so far. We expect to be finished with the update in the next 48 hours or so.

We would love your feedback.

Posted in AT&T, Apple, Avaya, Broadband, CRM, Call Center, Cisco, Conferencing, Consumer Electronics, FCC, Google, Green, IMS, IP Communications, IPTV, ITEXPO, JITC, Microsoft, Musings, Nortel, Open Source, Patent, Personal, Podcast, Rates Technology, SIP, Science, Security, Skype, Speech Technologies, TMC Team, TMC Video, TMCnet, Technology, Unified Communications, Verizon, Video, VoIP, Vonage, WiMAX, Wireless, Yahoo

Mind CTI Interview: Monica Eisinger

April 7, 2008

In the past few years there has been tremendous interest paid to VoIP and the underlying internet protocol which allows IP communications to take place. For those people who started to pay attention to the communications space in the last few years, you may not be aware that over a decade ago the CTI market heralded the first time telephones and computers communicated with one another.

My long-time readers know that about two decades ago the birth of CTI systems were a result of a collaboration between IBM and Rockwell and if you had a mainframe and a Rockwell ACD lying around and a few hundred thousand dollars to spend on connecting it all together, you could be among the first in the world to take advantage of computer telephony integration or CTI. The first application of such integration? Screen pops or the ability to see the customer record of who is calling.

But for most companies it was the nineties when they could first afford CTI systems based on operating systems from Microsoft and Novell.

The IP communications market was really born from the building blocks of CTI as gateways which allowed the PSTN and VoIP to interconnect were based on boards from leaders in CTI like NMS and Dialogic.

Posted in AT&T, Broadband, CRM, Call Center, IMS, IP Communications, IPTV, SIP, Skype, Technology, Unified Communications, Verizon, Video, VoIP, Vonage, WiMAX, Wireless

TMCnet Hits 100 Sponsored Community Milestone

April 6, 2008

All I can say is thank you to our loyal readers who visit TMCnet frequently and our sponsors who have launched communities and channels in partnership with TMC on TMCnet.

Furthermore, thanks for your loyalty and the nice testimonials many of you have provided -- comments like working with TMC via our community program has been partly responsible for lifting your stock price (Sangoma, Interactive Intelligence).

Due to your tremendous support, TMCnet has now hit the triple-digit mark in live, sponsored communities online.

We launched our first ever online community back in 2000 and over the years we have developed sophisticated and proprietary technology allowing our channels and communities to contain the most appropriate content at all times.

This is probably why some TMCnet communities have more traffic than other competitive media sites.

Sure, trade shows are great and those of you attending ITEXPO know that these shows are doing amazingly well.

We believe that for all other times during the year you need to work with an experienced third-party media company to build content-specific communities in order to give your potential customers the best parts of the trade show experience 24 hours every day.

And once again, as TMCnet communities are content driven -- the high quality news and analysis TMC provides on a specific subject makes them worth bookmarking and visiting often.

Some samples of our community program are Open Source PBX, IPTV, Mobile VoIP, Hosted Communications, HD Voice, Call Recording, IP Telephony, VoIP Services , Business VoIP, and Contact Center Research.

Thanks to the positive reaction from our many community partners, we have been able to provide the absolute best quality content while covering virtually all news of significance.

As always, you have our promise that our commitment to quality and our customer service levels will continue to be first-rate as we expand.

If this is ever not the case, I invite you to e-mail me directly.

We thank you once again for the opportunity to serve you.

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Posted in Broadband, CRM, Call Center, Conferencing, Consumer Electronics, FCC, Google, IMS, IP Communications, IPTV, Open Source, SIP, Speech Technologies, Technology, Unified Communications, Video, VoIP, WiMAX, Wireless

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