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IMS

Directory Assistance Comes to VoIP

February 27, 2006

For years I have written about how service providers have been charging the public for a non-service. What I mean is charging for the unlisted or non-published service. I think I have been writing about the topic for eight years or so but rather than find my first writing on the topic, I was satisfied locating a reference to the subject in my Internet Telephony Magazine Publisher's Outlook of August 2002.

In my earlier writings I complained about the service and frankly I was never fond of paying to have a non-published number. Later in life I realized that if people will pay $40 a month to keep their number unlisted, they might pay a service provider for anything.

Here is an excerpt from the above article making this point:

ONE WAY OUT


Domestic service providers are in a different situation.






TMC News Snapshots

February 25, 2006

Here is a new service from TMCnet – News Snapshots™ that will allow you to have a single page to go to keep track of important companies and topics in communications and technology. Bill Gates even gets a page. A snapshot of Nortel for example allows you to keep track of news and articles about the company as well as a stock chart.

The service is in beta and we hope that it helps you keep track of the companies and topics you have interest in. Let us know if you have suggestions for improvement.





3COM
3GSM
Adobe Systems
Agere Systems
Alcatel
Apple
Aspect Software
AT&T
AudioCodes
Avaya
BellSouth
Bill Gates
Broadcom
Cablevision Systems
Cingular
Cisco Systems
Comcast
Convergys
Covad
Dell
Earthlink
EMC
Ericsson





















PPLive and Net Neutrality

February 25, 2006

I was a bit harsh when I said it was game over for the LECs in a recent blog entry about content providers providing a Tivo-like service that prerecords a number of programs so as to simulate live TV. This could be done to avoid having to pay LECs for high-speed broadband access to their customers. The point is that if the LECs are going to spend all their time protecting their networks they will lose. It is that simple.

Game Over for LECs

February 23, 2006

I have been meaning top read this article for a few weeks. It is the Verizon view on network neutrality and there are some good points made by the telecom giant. But here is a thought that hasn’t come up yet. Let’s assume that Verizon charges Google for high-speed access to their customers and let’s say that Google tells Verizon to find the deepest lake they can and take a high-dive into it.

Google then sends its customers a Tivo like device that delays broadcasts a bit.

Call Center E-Learning

February 22, 2006

Here is an article I came across that talks about e-learning, call centers and service providers. I thought it was good and decided to pass it along. It will run in a future issue of Customer Interaction Solutions Magazine.

The issue of customer satisfaction is important and when you think of the Vonage IPO you realize that customer churn is a major factor in the success of going public, being sold or doing business in general.

As you may have read in my most recent Vonage blog, 11% of new Vonage customers come from referrals. Anything a service provider can do to increase customer satisfaction rates is important.



IMS Forum News

February 22, 2006

I recently wrote about the name change at the IMS Forum and followed up with an interview with IMS Forum founder Michael Khalilian. The momentum is indeed building in this association and the market as I just learned that Convedia will be a founding member of the IMS Forum and moreover Peter Briscoe from Convedia will be named to the board of this leading industry association.

Certainly this is great news for the IMS Forum, Convedia and the IMS market in general!

By the way, I just did a search on TMCnet and found that Sonus is also a founding member.

Here is a recent interview I conducted with Sonus CEO Hassan Ahmed on IMS and other topics. This interview is also going to appear in the first issue of IMS Magazine which is mailing soon.





IMS Forum Interview

February 21, 2006

I recently had a chance to announce the news that the IPCC was changing its name to the IMS Forum. Since then, TMC has had a chance to interview Michael Khalilian the Chairman of the IMS Forum on his association and the IMS market.

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What is the mission of the IMS Forum?

The mission of the IMS Forum is to accelerate the adoption of IP Multimedia Subsystems (IMS) by providing an environment for discussion and resolution of real-world implementation issues relating to interoperability, best practices, and standards-based architectures in the application layer. In addition, the Forum will provide consultancy to the industry, service providers, and vendors on best practices and approaches for IMS rollouts and interconnectivity. Also of note, is that the IMS Forum will also provide consultancy and expertise to the industry on best practices and approaches for IMS rollouts, interconnectivity and convergence.





Motorola IMS

February 21, 2006

I recently had a chance to interview Srini Rao, Senior Manager, Strategy, Core Networks, Motorola on the topic of IMS. As you may know, TMC is launching IMS Magazine this month and in fact the magazine is being printed as I post this entry.

Here is the interview:

Please describe IMS in 50 words or less.

IMS is an IP-based system that allows network operators to integrate voice and multimedia communications and deliver them across various access networks in real-time.

Tremendous IMS Article

February 18, 2006

Here is a truly wonderful article detailing how carriers are going to be deploying IP Multimedia Subsystem technology and how this will allow consumers to do so much more with their telephony. This article also touches on the underlying technology and mentions that no one has a full IMS based network yet. Many service providers are going in that direction but to date there just aren’t enough IMS ready products to build a full network.

It would seem based on this article that Lucent is doing well so far in selling IMS systems to the largest US based carriers. I have been speaking with other companies that are also beginning to sell many IMS based products.

Nokia Predicts Massive IMS Growth

February 17, 2006

According to this article Nokia thinks the IMS market will be huge. There are a number of reasons including the need for more revenue creation opportunities and services. Services like mobile video and fixed mobile convergence are discussed in the article.

Here are some excerpts:

IMS has been a focus at this year's mobile industry trade show in Barcelona, with announcements from firms such as TeliaSonera, Ericsson, Vodafone and Nokia on plans for the technology.

IMS is a platform that allows telecoms providers to quickly rollout new services, such as video calling, and it allows consumers to use one phone which automatically switches between mobile and fixed-line networks.

"The IMS market is not big yet, but it is of strategic importance," said Kai Konola, head of strategy at Nokia's networks unit.

"In 2006 I would expect it to be in the ballpark of 100-200 million euros. In 3-4 years time it will be an over 1 billion market," he said.

Electronics manufacturer Flextronics said in a statement more than 200 fixed-line and mobile telecom operators were running trials using IMS.

Every major technology firm, including the world's top network maker Ericsson and U.S.













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