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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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PCM Enhances Collaboration Portfolio

March 18, 2019

PCM is the 2.3 billion dollar a year organization you may not have heard of. They were once PC Mall – remember those catalogs we all used to get? Actually, remember catalogs?

About four years ago they spun out professional and consultative practices focusing on security, hybrid data center, Microsoft and more recently, collaboration.



AT&T Launches API Marketplace

March 18, 2019



The new AT&T API Marketplace provides prepackaged code to allow companies, ISVs and others to integrate more functionality into their apps and websites.

APIs include:

  • click-to-connect voice
  • video
  • text
  • 2-factor authentication

“Even the largest enterprises struggle with securing the time and resources needed to deploy capabilities that can enhance customer service and create personalized experiences,” says Roman Pacewicz, chief product officer, AT&T Business. “In today’s omnichannel communications environment, customers expect timely responses. By giving businesses a consistent experience and easy-to-use tools, we can help address common pain points efficiently and effectively.”

Built on Ribbon Communications’ Kandy platform, the AT&T API Marketplace offers turnkey applications and self-service APIs for developers to create custom applications.

Turnkey applications are plug-and-play communications services that can easily be incorporated into business applications and websites. Self-service APIs are available for customers who prefer to integrate these capabilities into their own environment.










XMedius Empowers Teams with Enterprise-Grade Call Center Solution

March 18, 2019

XMedius Solutions Inc. just announced that it has made its XM TeamQ informal call center solution easier to adopt for teams looking to manage workflows and enhance collaboration. XM TeamQ is now offered as a standalone application or as an add-on to XM Connect (formerly CX-E), the company’s unified communications platform.

As workers become more distributed, teams of IT help desk and technical support groups, sales support and service departments, as well as hospital administrators and university staff, find themselves juggling multiple tasks and balancing numerous interactions each day.

Sennheiser TeamConnect Ceiling 2 Follows the Active Speaker's Voice

March 17, 2019

Perhaps one of the biggest challenges to collaboration sessions is handling the one or more speakers who are mobile during a meeting, drawing on the board or whatever they happen to be doing.

Meetings are tough enough with poor cellular and VoIP connections, having substandard equipment at the endpoints only makes things worse. 



The new Sennheiser TeamConnect Ceiling 2 automatically focuses on the active speaker within a room. Integration of the ceiling microphone is easy and straightforward thanks to redundant Dante ports, Power over Ethernet, compatibility with the Sennheiser Control Cockpit app and an open media control protocol.

This is the company's flagship A/V conferencing solution, employing the company’s patented automatic, adaptive beamforming technology — which follows the active speaker wherever he or she moves in the room.

Beamforming is also used in advanced WiFi access points and will be a huge part of 5G networks when they finally deploy.

TeamConnect Ceiling 2, which is available from April 15th 2019, can be used together with existing analog conference systems or integrated into fully digital systems, where it can also be controlled and monitored via the IP network.













The Future Of Unified Collaboration And Communication

March 15, 2019

Here is a Guest Blog from a long-established thought-leader and telecom expert Von Bedekian, Co-founder & CRO of VisibilityOne.


Consider the way corporate communications worked a mere decade ago -- each component was a separate entity, and when you looked at the system as a whole, it sometimes felt held together by digital duct tape. Desk phones used standalone voicemail systems, and maybe they forwarded to cell phones. Email applications were isolated from chat or the phone network. Launching to video conferencing was basically impossible.

StaffAlerter Adds Personal Alerting Device for Enhanced Safety

March 4, 2019

Instant communication is becoming more important in business, schools, municipalities and the federal government. After 9/11 this became more apparent than ever and school shootings and other emergencies have only reinforced the need.

Yet most schools and cities haven't solved the problem. Why? Perhaps because they don't know what company to turn to. 

Cato Networks Proves Quality, Interops with RingCentral

February 13, 2019

The SD-WAN solution from Cato Networks has been certified as a connectivity partner by RingCentral and in recent testing has shown to achieve a MOS score of 3.8 or greater - even with 15 percent or more packet loss.

“Many enterprises are deploying SD-WAN, as a leading technology to assure highest-levels of quality of service and availability,” said Curtis Peterson, senior vice president, cloud operations, RingCentral. “As part of our partner certification process, we tested Cato’s ability to deliver high-quality voice even under extremely poor network conditions. We found that Cato was able to accommodate more than 15 percent packet loss and still maintain a high-level of voice quality, which is a significant achievement in providing superior customer experience.”

This is important as it gives potential customers a performance score which can be used when comparing vendors. In reality, the more networks powering an SD-WAN solution, the more packet loss and latency a well-designed SD-WAN solution can handle.




Cato Networks connects all branch locations and the mobile workforce into RingCentral datacenters with a global, secure, and optimized cloud-native network.








How Richard Sprague has Evolved Since ITEXPO

February 3, 2019


Many of you may remember Richard Sprague from ITEXPO. He was the Senior Director, Marketing for Microsoft Response Point - their small business phone system launched at the show. It was great working with him throughout 2009.

Richard moved on to focus more on the healthcare space after leaving Microsoft and more recently has been doing some fascinating things with his microbiome, meaning the entire community of microbes found in his body at any given time. A fascinating CNBC article about Rich details how he’s sent in hundreds of samples from his skin, nose and stool to various companies that claim to analyze the microbiome for insights about human health.

Here is an excerpt:

In 2014, he decided to do all he could to understand his body with these newly available tests.








ITEXPO #SuperShow 2019 Agenda Summary

January 30, 2019



My team just sent out this show agenda summary for ITEXPO and collocated events. I wanted to share it to keep you posted - thanks!

 

Dear Colleague,

ITEXPO 2019 is Here!

VisibilityOne Launches Crucial Videoconferencing Monitoring Solution

January 23, 2019



Industry Veteran Von Bedekian (above) has launched an exciting new company along with his past coworker Jose De La Paz (below). Von is one of the most experienced telecom players there is having run GBH Distributing for decades. His expertise crosses telecom, video IT and the channel among many others.



Their VisibilityOne

 has just announced the public beta launch of its patented video conferencing monitoring solution. 




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