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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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New 8x8 Communications Cloud Enables Digital Transformation

April 9, 2017

Bryan Martin of 8x8 told us the company's new Communications Cloud is analogous to the other clouds companies have in place - marketing and sales for example. The service combines UC, collaboration, contact center and analytics into a single streamlined package.



The company's Team Collaboration is an open solution connecting to other communications platforms such as Slack and Hipchat - allowing them to interoperate. Bryan tells us they can connect 50 of these services together. 

The openness angle is a very interesting one - is it better to be connected to all the various solutions on the market or try to acquire one of your own and lock customers in?





Zang Spaces: a Major Digital Transformation Enabler

April 6, 2017



As we've said repeatedly, communications is the low hanging fruit of digital transformation. You can transform your business in lots of ways of course - setting up systems to reduce crime in your retail locations is just one way to do this. But across the board - looking at companies in all industries, there is a single constant... Communications.

Sennheiser Shows the Future of Work in NYC

April 3, 2017


Sennheiser
and furniture company Wilkhahn recently held a press conference at their pop-up store in Greenwich Village, NY where the audience was treated to great content and the ability to try some of the company's high-end audio products.

The presentation started with pictures which showed the evolution of the office - from tightly packed desks, to offices, to cubes and now more casual informal settings replete with couches, huddle rooms and a few quiet areas for serious work. In other words, our collaborative future.

The takeaway? Well, it wasn't all that different from what many of us heard in the keynote room of ITEXPO in Fort Lauderdale, FL. Companies are changing to suit the tastes of millennials.



Vidyo Expands its Service into Banking

March 21, 2017

Read to the end to see why future call center agents may need to start hitting the gym

We've covered Vidyo news before - the company has video solutions serving numerous industries with powerful solutions which work over a wide-range of of bandwidth situations. Recently they have been focusing more on banking solutions as research has shown the timing is good. In fact, 90% of banking industry respondents expect video collaboration to positively impact customer satisfaction, and 80% are planning on deploying a video collaboration tool in the near future.

To learn more, we spoke with Eran Westman, CEO of Vidyo.

The chief executive sees financial as a natural extension of the company's success in healthcare. He thinks using video when getting a mortgage, establishes trust with the customer and will become more common.





Why Apple's Dropping its Pants With New iPad Price

March 21, 2017

This new device is a dramatic departure for the company... Here's why



If you look at the innovations of the iPad over the years, the device has gotten significantly more powerful as well as lighter with each iteration. The company pioneered a Smart Cover and a Smart Keyboard and even launched a pencil - although, they didn't pioneer that... In fact it was avoiding the use of a stylus that got the company to where it is today...



Mitel Analyst Day 2017 Live Blog

March 7, 2017

Past live blog 2015. Here are the complete slides.

8 am: CEO Rich McBee takes the stage.

The company won’t overpay for a company but will look for strategic acquisitions. Digital transformation is a key element of their strategy – they will provide software and services to their installed base.

Surprising 2017 Tech Searches

February 13, 2017

We spent some time compiling what the community of tech buyers is searching for on TMCnet this year and were a bit surprised. The top result was Orange - the U.K based carrier followed by the largest tech company in China - Huawei and then the FCC and Verizon. Why Orange, we wondered? Nortel was a bit of a surprise to us as well because they no longer exist.

Greenfield Tech Has big news @ITEXPO

February 7, 2017



Greenfield Tech had a skew of news at ITEXPO 2017 in Fort Lauderdale, FL. Eric Klein and Nir Simionovich explained how the company has evolved their Cloudonix platform to be a Swiss Army Knife for telecom, consisting of media services, subscriber services and a SIP registrar layer.

One of the more interesting features is a backend cloud service and secure mobile SDK providing an end-to-end encrypted solution allowing companies to have secure conversations with customers. The idea is the communications within an app to a call center can be far more secure than the system we use today which has a number of issues.

For example, when a caller calls for help, their is no way to know for sure the caller is really who you might think as it is fairly easy to get access to personally identifiable information like social security numbers and maiden names, etc. Likewise, when a bank calls a customer, there is no way to know for sure it is the bank calling.





ITEXPO Returns to Fort Lauderdale Tomorrow!

February 7, 2017



Sorry for the brief marketing message.



See me at the show in the following places:





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Resume marketing message: 

One of the largest telecom/communications technology shows in the world at Broward Convention Center



As my loyal blog readers probably know by now... ITEXPO, the 3-day trade show and conference focused on communications technology, returns to South Florida this week.

As always, you can attend laser-targeted courses - most free with your Expo Plus pass - that prepare you to ask the right questions of the 150+ vendors on the show floor. Plus, your free pass gives you access to 100 more vendors on the IoT Evolution Expo floor, collocated with ITEXPO.

Here is a comprehensive list/links of workshops, seminars and presentations. These are in addition to the main ITEXPO Conference Program (which does require a conference fee).

Select any link as your starting point into the expo site.










ITEXPO and IoT Evolution Show Brochures now Available

February 2, 2017

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