Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

VoIP

Heading Back to NYC

March 17, 2005

I had a great time speaking in Dallas and I met some interesting people looking to implement VoIP in their companies. There was a healthy split between enterprise and contact center companies that I met with and the question that many of them are grappling with is when to switch to IP. As I mentioned in my keynotes, the time is now. There is widespread adoption of VoIP going on today from the contact center to the enterprise to the government...

Vonexus VoIP Presentation

March 17, 2005

Qwest Boosts MCI Bid

March 17, 2005

Rich Tehrani Applauds Selection of Kevin Martin as FCC Chairman

March 16, 2005

It is my belief that Mr. Martin is the best person to fill the role of FCC Chairman and as such we expect him to achieve great things for the country and consumers everywhere. I applaud his philosophy of light-touch regulation in broadband and believe he will be remembered as someone who has done great things for broadband growth while protecting consumer interest.

Chairman Martin is a person who understands telecommunications, politics and is a champion of competition and consumer choice. He is not afraid to be controversial if he believes he is right. In short he is an ideal leader at a time when we are at a crossroads in communications technology, media ownership, digital television and a host of other broad issues such as WiMAX proliferation and competition.

What will define Commissioner Martin is how he carefully balances the needs of the incumbent and competitive service providers while taking into account what is best for today's consumer and tomorrow's competitive landscape.

The VoIP industry hopes that Mr. Martin will continue the pro-voice over IP stance the commission has espoused for the past few years.





KEVIN MARTIN SWORN IN AS FCC COMMISSIONER

March 16, 2005

Washington, DC - Kevin J. Martin was sworn in today as a member of the Federal Communications Commission for a term that runs to June 30, 2006.

Before joining the FCC, Martin was a Special Assistant to the President for Economic Policy. He served on the Bush-Cheney Transition Team and was Deputy General Counsel for the Bush campaign. Prior to joining the campaign, Martin was an advisor to FCC Commissioner Harold Furchtgott-Roth. He has also served in the Office of the Independent Counsel and worked as an associate at the Washington, DC law firm of Wiley, Rein & Fielding.

Harris Interactive VoIP Study

March 16, 2005

Harris Interactive just released a new telecom study and they say consumer attitudes and technology drawbacks are barriers to adoption. This seems in  line with where the industry is. We still have some work ahead of us in educating the world on why they need to adopt voice over IP in their home and business.

Salient points:

  • While nearly nine in 10 (87%) business decision makers are aware of VoIP (76% at least somewhat familiar), one-third (36%) of consumers are aware of VoIP (56% at least somewhat familiar).
  • Furthermore, while 12 percent of business decision makers familiar with VoIP currently use it, only three percent of consumers familiar with the technology use it.

See You in Dallas Thursday

March 15, 2005

Here are the details of the Interactive Intelligence Seminar I am participating in this Thursday in Dallas. I hope to see you there!

Thursday, March 17

 

8:00 – 8:30 am

Registration & Complimentary Interactive Breakfast

Foyer

8:30 – 8:50 am

Welcome – Interactive Intelligence Corporate Introduction and Best Practices in an IP Contact Center

Joe Staples, Senior Vice President of Worldwide Marketing, ININ

8:50  – 9:20 am

Keynote – Industry Direction

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

9:30 – 10:00 am

Best Practices in the IP Contact Center 

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications  

Peggy Gritt, Senior Director, Global Market Solution, ININ

9:50 – 10:00 am

Break

10:00 – 10:30 am

Customer Interaction Center® (CIC) Live Demo

Tim Passios, Team Lead, Technical Sales, ININ

10:30 – 11:00 am

Change Management

Ivy Meadors, Founder and CEO of High Tech High Touch Solutions, Inc.

11:00 – 11:15 am

Customer Success Story

John Andrews, Effective Teleservices

11:15 – 11:30 am

Hitting Home: Keys to Success

Joe Staples, Senior Vice President of Worldwide Marketing, ININ

11:30 am – 1:00 pm

Complimentary Lunch

Crystal Palace 

12:00 – 1:00 pm

Registration

Foyer

1:00  –1:20 pm

Welcome – Vonexus Corporate Introduction and the Microsoft®-based IP PBX 

Joe Staples, Senior Vice President of Worldwide Marketing, ININ/Vonexus

1:20 –1:50 pm

Keynote – The Future of IP Telephony

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

1:50 –2:20 pm

Maximize your Microsoft Investment 

Leverage your communications into your Microsoft Business Solutions

Joe Adams, Advanced Technology Evangelist, Vonexus

2:20 – 2:30 pm

Break

2:30 – 3:00 pm

The Microsoft-based IP PBX: Enterprise Interaction Center® (EIC) Live Demo

Learn how the EIC IP PBX boosts worker productivity with a full Microsoft integrated solution 

Tim Passios, Team Lead, Technical Sales, ININ/Vonexus

3:00 – 3:15 pm

Case Study – Access Technologies

Joe Adams, Advanced Technology Evangelist, Vonexus

3:15 – 3:45 pm

Vonexus LiveConference

Meet your full conferencing needs with an audio solution integrated with Microsoft LiveMeeting 

Joe Adams, Advanced Technology Evangelist, Vonexus

3:45 – 4:00 pm

Hitting Home: Keys to Success

Joe Staples, Senior Vice President of Worldwide Marketing, ININ/Vonexus

Packet8 Services

March 15, 2005

Packet8 has on fire with announcements lately and the newest one talks about their business class features. Here are three new features the company will offer: Virtual Office VoIP-hosted PBX service – Virtual Extensions, Metered Extensions and Toll Free Local Number Portability (LNP).

With the Virtual Extension feature, businesses can customize any number of specific extensions to function as information-only mailboxes for items such as driving directions, special promotional offers and other customer service announcements. While Virtual Extensions are not associated with a physical Virtual Office telephone, they can be forwarded to remote numbers anywhere in the world for 3.9 cents per minute in the U.S. and Canada plus applicable international rates when calling overseas. Virtual Extensions can be reached from the auto attendant, through direct inward dial (DID), and an extension call, and may be added to Virtual Office plans for $9.95 per extension per month plus a one-time activation fee of $19.95.

Ebbers Guilty

March 15, 2005

VoIP Service Out

March 15, 2005

Yesterday my CallVantage service died. I know this because I called my house from work and every time I tried, I went into voicemail. I spoke with my wife later and she told me the Internet wasn’t working fo some reason. I started to get mentally ready for calling Cablevision that night and waiting on hold for hours as they diagnose and (hopefully) fix the problem.

When I got home I noticed the pause light on the cable modem – I think it was called pause, was on.

Featured Events