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VoIP

Alianza Lands Huge Clearwire Cloud Communications Deal

December 20, 2011

Fasten your seat-belts - this is getting interesting... cloud-communications provider Alianza just landed a four-year hosted software licensing agreement with Clearwire. Alianza's end-to-end voice platform combines all the back-office platform management, product management, and end-user support functions into a single web-based administrative user interface and this deal marks perhaps one of the largest if not largest cloud-based VoIP deal I am aware of. Company President and CEO Brian Beutler certainly thinks this is the largest deal in the industry...

Avaya's Top Communication Trends in 2012

December 16, 2011

Recently I had a chance to have an in-depth conversation with Avaya about the trends they see for 2012 in the communications space. In particular I spoke with George Humphrey a Director and Line of Business Owner at Avaya and Diane Royer, Senior Marketing Services Manager.

The trends below are at times augmented or enhanced with my thoughts.

1) Mobility raises the expectation of availability

Altigen's iFusion: Fuses the Desk Phone & iPhone

December 2, 2011



The smartphone and tablet are taking the world by storm and this information isn’t lost on Altigen Communications the company who literally revolutionized the communications space in the nineties by merging the best of the PC and telephone into an office phone system for small companies. I remember meeting the company’s VP of Marketing Gary Andresen in 1996 as he showed the fascinating concept of merging the best of the PC and telephony worlds. For the next ten years or so Altigen evolved and went upmarket but in the past few years they’ve been very quiet. Part of the reason for the slowing in PR and marketing has to do with the company retooling its portfolio and evolving its strategy.

Will Rockit Redefine Social CRM?

November 18, 2011

What happens when you merge social CRM, location based marketing, mobile marketing, loyalty rewards and targeted social marketing? The answer is Rockit – a new company whose goal is to prove to the world that managing customers in the new multichannel, multimedia world is far from “rocket science” (get it?).

The company provides a loyalty-enabled platform allowing customers to sign up for offers in categories of interest or by company and these companies can use the platform to track customer loyalty, communicate and push out special offers and incentives.

I Use Google and You Siri are no Google Killer

November 14, 2011

I worry more it will kill the public’s interest in speech rec

I have been reading with great interest all of the back and forth chatter on the web regarding Apple’s Siri and its merit as a Google killer and as I read these articles I wonder if many of the people writing these stories have followed the speech technology space these past decades. In 2000, I ran a show called Communications Solutions and on stage I did a live demo of General Magic’s Portico calling it a killer app – the next big thing. It was incredible to me and it worked pretty similarly to Siri. Sure, Apple’s speech rec “wizard” Siri has enhanced functionality allowing you to do information searches but in a decade you would expect such advancements, right?

But one has to wonder why is Siri the Google killer and why now?

Some US Offices Being Closed by Mitel

November 3, 2011


I just got word that a number of US offices have been closed by Mitel. A source tells me 60 people were let go, 40 technicians and engineers and there are now only 16 branches in the US. I reached out to Mitel PR who wouldn't comment due to the quiet period so I did some digging and found a Mitel employee in a supervisory capacity who confirmed US offices were being closed but wouldn't specify how many.

Mitel has had challenges for a number of years and I won't go into what they are in this piece. If you are curious see my past pieces in order or pertinence, ShoreTel Filling the Nortel Void?, Mitel to Come Out Swinging, Will They Connect? and Mitel Business Partner Conference 2011 Live Blog.

What is worth mentioning is the new CEO Rich McBee has outlined a plan and part of it consists of aligning its channels.




Plantronics Headset Line Exudes UC Dominance

November 3, 2011

Recently I received a care package from Plantronics with a number of their headsets and other products and when I opened the box it served as a not so subtle reminder of just how dominant the company is. Back in 1982 when my company TMC (I am CEO) launched the first magazine in the call center space, Plantronics was one of the few companies in the market and almost 30 years later they have evolved into an organization delivering unified communications endpoints for virtually every segment of the market.

Blackwire C435

China Telecoms and Incoherent US Foreign Policy

October 28, 2011

China telecom companies growing globally Go to any of the recent shows in technology and telecom such as CTIA Wireless and Interop and you see a huge presence from Chinese telecom companies like Huawei and to a lesser extent, ZTE. Moreover, talk to the competition and you will hear them say these companies are poised to “take over the world.”

This shouldn’t be a surprise because these companies have been able to benefit from the massive build-out of China’s tech and telecom infrastructure and while the rest of the world was experiencing post telecom-bubble burst syndrome, their Chinese competitors were feasting on home-grown growth and rapidly expanding worldwide.

No selling into the US Of course these companies are said to be state-controlled by the US which is why they aren’t allowed to make certain acquisitions or even sales into the US.

TMC Covering Cloud, 4G and Open-Source This Week

October 24, 2011

Quite often at industry events I hear people say they can’t believe how many events TMC goes to each year and moreover,  they ask just how many conferences we cover each year. I haven’t done the math but it’s a lot. But since I was thinking about it, I figured I would share our schedule this week… To me the amount of money a company invests into the markets they serve is an important part of being successful. In other words, in order to keep our readers and viewers informed, we have to be able to cover all the important conferences in the market.

New Interactive Intelligence Quick Spin Cloud Contact Center Trial Portal

October 17, 2011

Coming off the first six months of 2011, Interactive Intelligence enjoyed cloud-based revenue growth numbers of 58% while orders increased a whopping 146% during the same period. Moreover, the cloud accounted for 26% of the company’s total new order dollar volume in the first half of 2011. Company CMO Joe Staples said the following to me in a meeting in New York, “We are seeing a huge shift towards the cloud.” He continued, “It is talked about in every single deal we are in.”

As a refresher – the company started selling a hosted solution in 2005 but relaunched its cloud-based communications as a service or CaaS solution in 2009.

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