Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

ITEXPO

New Yeastar UCaaS; Are 8x8 and RingCentral in Trouble?

January 19, 2018

Yeastar, a Chinese UC, gateway and phone player just announced its Yeastar Cloud PBX will be unveiled at ITEXPO next month in Florida. “We are excited to be back at ITEXPO East again this year,” said Alan Shen, CEO of Yeastar, “We deem ITEXPO a great platform to launch our brand new offering, Yeastar Cloud PBX, to the world. Having been field-tested in the beta program, this profitable multi-instance hosted business voice solution could be a perfect fit for most of the ITEXPO attendees.”

When we learned the news, the first thing that came to mind was a similar competitive situation last decade.

Digital Transformation Helps Lockheed Martin go Hypersonic!

January 16, 2018

Digital Transformation is becoming the buzzword of the decade and its meaning is rather broad. We like to call it the application of the latest computing technology to improve business processes. More specifically, using cloud, AI, cognitive computing, mobile, IoT, big, data, and other tech like chatbots and APIs. The list of technology is really never-ending, we could have added sharing economy, autonomous vehicles, smart cities, smart buildings, mesh networks, blockchain and so on.

Practically speaking, companies need to disrupt themselves or become new disruptors depending on the age of the organization.



IVR in the Age of Siri and Alexa; Evolve or Die

December 25, 2017

We'd like to apologize in advance for the dramatic headline of this post, especially the evolve or die part but there is a communications transformation taking place in companies around the globe and unless you're paying attention, you're likely to fall behind.

A huge shift is taking place - starting with our homes. No doubt, your residence has noticed the shift. Consider, out of the nine top-selling products in the Electronics category on Amazon, six of them or 2/3 are Alexa-enabled!





The way our customers want to interact with technology has changed dramatically.

Yet, IVR systems were initially deployed not for the customer but for the bottom line.





Dialpad Debuts New Gmail Add-on in G Suite Marketplace

October 24, 2017

Dialpad spun out of Google for all practical purposes and still uses the Google cloud or GCP so its a natural application to be part of the new G Suite marketplace.

What does this new partnership mean to Dialpad customers? Simple... They can now access their communications - text and voice from within their email client. Specifically, when you are emailing on an Android device or desktop browser, you will see a drawer to the right allowing calls to be placed or texting to be initiated.

Once activated, the Dialpad Add-on enables users to message, call, view history or save a new contact from within Gmail. 



Aculab Impresses with Cloud and Applianx AP Gateway

September 30, 2017

Aculab Milton Keynes, UK Headquarters


Aculab has been an innovator in the telecoms space for decades and most recently they've impressed us with their cloud offering as well as their Applianx AP Gateway. The company was early to cloud - perhaps one of the first in the telecom space to embrace it. Even before the big Silicon Valley companies all vying to be the CPaaS leader.

The company's cloud can do voice, messaging, multilingual TTS, voice biometrics and fax. What makes it frankly better than some of the clouds which are run by IT and not telecom people is their deep and somewhat extensive knowledge of telecom signaling and telephony protocols.


Greenfield Tech Has big news @ITEXPO

February 7, 2017



Greenfield Tech had a skew of news at ITEXPO 2017 in Fort Lauderdale, FL. Eric Klein and Nir Simionovich explained how the company has evolved their Cloudonix platform to be a Swiss Army Knife for telecom, consisting of media services, subscriber services and a SIP registrar layer.

One of the more interesting features is a backend cloud service and secure mobile SDK providing an end-to-end encrypted solution allowing companies to have secure conversations with customers. The idea is the communications within an app to a call center can be far more secure than the system we use today which has a number of issues.

For example, when a caller calls for help, their is no way to know for sure the caller is really who you might think as it is fairly easy to get access to personally identifiable information like social security numbers and maiden names, etc. Likewise, when a bank calls a customer, there is no way to know for sure it is the bank calling.





ITEXPO Returns to Fort Lauderdale Tomorrow!

February 7, 2017



Sorry for the brief marketing message.



See me at the show in the following places:





------
Resume marketing message: 

One of the largest telecom/communications technology shows in the world at Broward Convention Center



As my loyal blog readers probably know by now... ITEXPO, the 3-day trade show and conference focused on communications technology, returns to South Florida this week.

As always, you can attend laser-targeted courses - most free with your Expo Plus pass - that prepare you to ask the right questions of the 150+ vendors on the show floor. Plus, your free pass gives you access to 100 more vendors on the IoT Evolution Expo floor, collocated with ITEXPO.

Here is a comprehensive list/links of workshops, seminars and presentations. These are in addition to the main ITEXPO Conference Program (which does require a conference fee).

Select any link as your starting point into the expo site.










Tablets Cheaper Than Starbucks?

February 5, 2017

The price of electronics and telecommunications services have plummeted for decades in contrast to the cost of things like global wages or real estate in many parts of the world. We've gotten tot he point where Wal-Mart advertises tablets for an insanely low $35. Specifically, the RCA Voyager 7" 16GB Tablet Android 6.0 (Marshmallow). Contrast this to the cost of a very expensive coffee.

Photos courtesy of USA Today.



A few years back, Florida resident William Lewis ordered his 101-espresso-shot latte at his local Starbucks that cost $83.75 and came with 17 pumps of vanilla syrup, mocha and green tea matcha powder served with steamed milk.





ITEXPO and IoT Evolution Show Brochures now Available

February 2, 2017

Broadsoft UCaaS Leader - See Them Live @ITEXPO

January 23, 2017

IHS Markit has named Broadsoft the global Unified Communications as a Service (UCaaS) platform leader, with 38% of the total worldwide UCaaS seats running on its platforms, as of the second quarter of 2016.  According to the IHS study, the BroadSoft UCaaS global market leadership position places it ahead of its closest competitors.

“The UCaaS market today is comprised of pure-plays, network operators, cable MSOs, ISPs, system integrators, and traditional premises-based vendors. With a multitude of options, things can be confusing for businesses trying to find the right provider and service to fit their needs,” said Diane Myers, senior research director of VoIP, UC, and IMS for IHS Markit and author of the fourth quarter 2016 Analyst Insight report.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 98 Next
Featured Events