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ITEXPO

9 Social CRM Tips For 2011

December 27, 2010

Facebook Just Overtook Yahoo! in unique visitors and you Still Have no Social CRM Strategy?

Facebook just overtook Yahoo by a comfortable amount to become the third largest website in the world according to comScore. The world’s leading social networking site attracted 648 million unique visitors in November 2010 and this compares to just 630 million for Yahoo.

It is obvious the growth of social networking is not slowing down any time soon and as more and more commerce is being initiated based upon social network chatter; the need for companies to monitor and participate in these online conversations grows by the day. Yet with all the growth in the market, social CRM is something most companies aren’t focusing on in a concerted way.

Digium Asterisk World Returns to ITEXPO East 2011

December 10, 2010

Digium Asterisk World Demo Theater from Past ITEXPO Event in Miami, FL


TMC is thrilled to have Digium Asterisk World return to ITEXPO this February 2-4, 2011 in Miami, FL. Here is a quote from Digium from a press release which just went out today:
 “Hosting Digium|Asterisk World at ITEXPO East 2011 allows us to share the vision and power of Asterisk with a wide community of developers and carriers – even some who are not completely familiar with open source,” said Mark Spencer (News - Alert), CTO and founder of Digium, and the creator of Asterisk. “The upcoming Digium|Asterisk World will help developers, resellers, and anyone interested in Asterisk learn more about the opportunities emerging today. It will provide the hands-on training needed to capitalize on these opportunities,” he continued. 




Skype Shows us Closed Can Win

December 3, 2010

Dan York at a recent ITEXPO - specifically the collocated Cloud Communications Summit - Dan is on the right and Thomas Howe is on the left
 

Yesterday I discussed how open always wins referring to the competition between Apple and Google's Android and a side conversation was started on Facebook questioning my assertion. I took the opposite viewpoint in a comment and mentioned that Apple does have a lock on customers via iTunes as well as the App Store which have a tremendous lead in the market.

I was reminded of this discussion when I read how Dan York of Voxeo is espousing the virtues of Skype - a closed provider of communications - when Voxeo and Dan are huge proponents of open ecosystems.

As I read the piece, I became fascinated at how Voxeo has chosen to use Skype as a way to make the company's operations better - utilizing persistent group chats which focus on various subjects.

The point is that using these chats, the company which consists of many people located all over the world and some who travel are able to not only communicate effectively but are able to rapidly be brought up to speed on various topics after getting off an airplane by just logging onto Skype.

Dan mentions that there are other alternatives but it seems from the outside anyway that habit will keep the company using Skype for a long while - even if a better solution comes along immediately.

And this gets us to the counter of the open always wins argument - if you have loyal fans and/or people who habitually uses your interface and are happy with it - or some other differentiator, it becomes tough for competition to come in and take the market over. Even if the new competition is open.

Let's recall that compared to Apple and iOS, Windows Mobile was very open - it just wasn't as good as Apple's OS - and there was no contest from a marketing perspective either.

Apple definitely put together a more pleasing experience and were able to do so in part because they owned the stores, hardware and  packaging.

But now, Windows Phone 7 and Google's Android are taking some of the best parts of the Apple experience and replicating and in some cases improving them.

This in and of itself may not be enough to win against Apple but what the open approach has is a slew of hardware partners making devices in a variety of form factors. Some of these device sizes may catch fire.




















Wireless SIP Endpoints from Panasonic

November 12, 2010

New Editorial Additions to TMC

November 3, 2010

Tehrani on Future of Broadband

November 2, 2010

BroadSoft BroadCloud a Smart Move

October 25, 2010

Moving from equipment to the cloud is very smart move and something I noticed many vendors at the recent ITEXPO in Los Angeles were focused on doing. Just as VARs and channel partner/MSPs have shifted from once selling hardware to services for the recurring revenue and to offset shrinking margins, I expect many hardware providers to follow suit.

As the trend continues expect prices for services to drop in response to greater supply in the market. Why?

Hope To Start Blogging Again Tomorrow

October 21, 2010

Do Not Connect to Free Public WiFi

October 12, 2010

Last week at ITEXPO in Los Angeles there was the standard Free Public WiFi option which you see virtually anywhere there are other wireless devices. I know not to click on this network now but I am sure I was fooled by it some time ago.

Basically the network is created by a "virus" and is being propagated by Windows XP machines. It does not appear to be malicious but clicking on it will not get you on the Internet so don't bother and save yourself time, energy and aggravation.

Here are the details - someone asked me about this network at the show and I told them not to click on it. I couldn't recall why - so I hope the person is a reader and this answers their question.



Interactive Intelligence Announces Positive Preliminary Earnings

October 12, 2010

There are a few things I wish for regarding earnings in the tech space.

  • I wish I had time to give my thoughts on every announcement
  • I wish they were all as good as what Interactive Intelligence just accomplished
In short the company just released preliminary third-quarter numbers and said they had nine orders over $1 million with two of them being larger than $2M. I am not sure how this compares with past quarters but regardless, these are significant customer sizes in an era of price compression.

The company says its cloud offering is doing well and you may recall company CMO Joe Staples spent some time recently (video) in the TMC Newsroom giving me details of the launch.

ININ expects total revenue to be between $41-$42 million with GAAP net income between $3.3-$3.9M. Last year the number was $2.8M meaning an increase of at least 17% over last year's sales.

According to founder and CEO Dr. Don Brown, the size of the deals gives the company increased operating leverage and revenue growth.

ININ CMO Joe Staples addresses a standing-room-only crowd last week at the first ever TMC Social CRM Expo




Here are additional details regarding the company's earnings:

Interactive Intelligence plans to issue a press release announcing its final 2010 third-quarter results Nov. 1 at 4 p.m. Eastern daylight time.


















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