Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

ITEXPO

Stay Ahead of The Ensuing Telecom Transformation

November 14, 2009

We are in the midst of a violent transformation of our communications networks which involves an immense amount of control being wrestled away from carriers and given to developers and end-users. Visit the iTunes App store or check out what is happening with free turn-by-turn GPS on an Android 2.0 device to get an idea of what I mean. The trend is not new by any means; the first time communications systems were allowed to interoperate with computer systems was in the eighties when the first Rockwell Automatic Call Distribution (ACD) systems started to communicate with IBM mainframes to give us CTI or computer telephony integration. This allowed screen pops which dipped into CRM databases allowing contact center agents to know who was calling and more than likely why.

Skype Lawsuit Settled, Skype/Ning Integration Has Huge Potential

November 6, 2009

Skype is certainly a major symbol for the IP communications market and although it plays in a niche in the market - consumer VoIP/Video, it is now a household name and having it entangled in legal limbo does it or the industry no good. You may remember that the company was in the process of possibly going IPO and then eBay decided to sell it. But there was a sticking point consisting of Skype's p2p technology not being theirs and the original founders, Janus Friis and Niklas Zennström playing hardball to cease Skype from working until they got paid what they believe they were owed.

Thankfully the companies settled and as a result eBay announced that the investor group led by Silver Lake, which had previously entered into a definitive agreement to acquire a majority stake in Skype from the company, has reached a settlement agreement with Joltid Limited and Joost N.V.

ITEXPO Keynoters Announced

November 5, 2009

We are thrilled to announce a slew of top notch keynoters for the upcoming ITEXPO which takes place in Miami, FL Jan 20-22, 2010. I will share them with you by first explaining why they were invited:

A keynote picture from ITEXPO East 2009 in Miami




Open Source

One of the biggest trends in tech this last decade has been open source and while you may not know this, I was a UNIX (the Linux precursor) system admin at TMC back in 1982 or so and I am a big fan of this OS which is reliable, stable and the strong basis for cost-effective solutions in a number of fields.

Past ITEXPO Keynoter Fiorina Runs for Senate

November 4, 2009

I am thrilled that a past ITEXPO keynoter Carly Fiorina will be running for the California Senate. Carly is a charming, personable and knowledgeable thought leader who gave a captivating address to a standing-room only crown in Los Angeles a few years back. Fiorina was a major executive at both Lucent and HP where she was CEO. It is my humble opinion that having a candidate who understands telecom and technology will benefit this great country of ours if for no other reason than she will be in a position to really understand the issues.

Speaking at Adtran Event This Week

November 2, 2009

Today I am headed to Huntsville, AL where I will be giving a presentation on the state of the industry to Adtran customers and I am really excited to be meeting with a number of carrier representatives and resellers at the event. Typically to get from New York to Huntsville I drive from Nashville, TN which a direct flight from New York but a 131+ miles away. Today I am connecting via Detroit directly to Huntsville - I am a bit surprised that there is such a direct flight when there isn't one from NY to Huntsville but then again I know there are auto plants in Tennessee which could explain why there are flights from Detroit.

Anyway, I was reminded of the importance of face to face communications as I saw this video interview of Scott Kargman by Suzanne Bowen.

Speaking at VoIP Conference and Expo 2009

October 27, 2009

I really excited to speak at the Illinois Institute of Technology Rice Campus for the VoIP Conference and Expo 2009. This will be my first time to this event and interestingly the third time in recent weeks in which I am in Chicago instead of Vegas for a show. Maybe the city didn't get the Olympics but they certainly seem to have gotten all the shows - WiMAX World, Supercomm and now this event.

Getting back to my talk - I am moderating a Keynote Panel titled: Are the "Bells" ringing for Carrier VoIP?

TMC Adds Important New Business Development Position

October 22, 2009

I wanted to alert my readers to some exciting news happening at TMC. As you likely know TMC is among a handful of media companies growing at a time when the media landscape is in dramatic decline. As you might imagine this growth is primarily online. Over the last decade and especially in the last few years we have focused on building online communities (Channels and GOCs) for customers who sponsor these areas as they rapidly attract focused decision-makers from around the world.

Skype Soap Opera Update

October 15, 2009

A fascinating bit of reporting from the Wall Street Journal confirms some things that many in the communications industry already knew and some things we didn't.

  1. eBay doesn't get Skype - this is as obvious as it gets.
  2. The current Skype Management and investors don't want to deal with Niklas Zennstrom or Janus Friis
  3. Mike Volpi, past Joost CEO wanted to change Skype's underlying technology to SIP - knowing this would upset Skype's founders Zennstrom and Friis - Coincidentally about five years ago at ITEXPO Niklas Zennstrom was giving a keynote and at the end of the presentation Andy Voss, founder of Session Border Conrol company Sansay asked why Skype doesn't support SIP. Zennstrom replied accurately that there are far more Skype endpoints than SIP endpoints.

What amazes me the most about this situation is that to all the people who understand Skype, there is a tremendous amount of value in the company and it is worth fighting over tooth and nail. To those who don't understand it - eBay for example, there is limited value.

Mitel Benefits from Virtualization, Nortel Sale

October 6, 2009

On a recent trip to Canada I sat down with Mitel CEO Don Smith and President and COO Paul Butcher to discuss the company, industry and future. The dynamic duo is exactly that, mixing copious amounts of humor and friendly verbal jabs (this time at each other and not me ;) ) with frank talk about technology and marketshare.

Avaya Purchasing Nortel

The issue of greatest importance was the demise of Nortel and sale to Avaya, since both are Canadian companies with a similar tradition of great engineering.

Don and Paul explained off the bat that they are excited to see two of their biggest competitors Nortel and Avaya merge as they have 100% channel/geographic/product overlap (may be a slight exaggeration but at least 85% is probably a "safer" estimate) and the two companies hated each other for 100 years.

SPEC: World's First Smart Ecosystem Community Launches

September 18, 2009

Leveraging Ecosystems Eclipses Developing Products

Widgets for TVs, application stores for wireless phones, applets for the connected home and automobiles... The trend is clear as smart ecosystems have emerged on the scene as a new way to generate revenue while locking in customers to specific hardware/software solutions. For many manufacturers such as Avaya, Cisco, RIM, Nokia, Apple and makers of televisions, it is no longer adequate to focus exclusively on the products your company develops.

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