Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Recover Blocked Caller-ID

July 21, 2008

Did you know Caller-ID information is still potentially being sent -- even when Called-ID is blocked? If you have an Asterisk box and use certain SIP trunking providers, you can actually recover Caller-ID information that was not supposed to be sent in the first place.

Flowroute is one SIP trunking provider which sends Caller-ID and other information with calls.

According to the video above, you need to take the call information from such a service provider, strip out the privacy bits and forward the number.

You then take the configuration information, copy it into Asterisk and make some modifications using VI or other visual editor.

You then forward the call to another phone number and voila, the private call becomes a non-private call.

Isn't telecom cool? For more information on geeky things like this and also tips on how to make money when developing telecom apps, be sure to be at the the Communications Developer Conference September 16-18, 2008 in LA. See you there.

Video Credit: Kevin Mitnick and referral thanks to phant0ms1gnal and engadget.

I should point out the sound went in and out for me on this video in both IE and Firefox so if it happens to you, you aren't going crazy.

Buy a VAR/Interconnect in Los Angeles

July 21, 2008

Show Me the Opportunities!

July 19, 2008

This past week has had me thinking a great deal about telecom and how it is evolving. I have come to some conclusions worth sharing. The first is that customers could care less about walled gardens. Sure, we hear complaints from some about how walled gardens are bad - but consumers don't care.

Wireless Expense Management Channel

July 17, 2008

One of the hottest areas in the communications space is wireless expense management and as entire wireless costs worldwide continue to skyrocket, companies really need to do anything and everything they can to get a handle on what they are spending and why. It is for this reason I am happy to say TMC has partnered with Rivermine Software to launch a wireless expense management channel.

The goal of this microcommunity is to have a single place online where you can come and learn about the latest in the wireless expense managment space.

I should also point out Rivermine also sponsors the telecom expense management channel on TMCnet.

Feel free to bookmark them now and visit as often as you like.

Contact Center and Service Provider Similarities

July 17, 2008

I have been seeing an interesting trend in the communications space. In the last 2-3 years, more and more companies who used to focus on service providers have expanded their focus into the call center space. Acme Packet and NextPoint are a few examples of such companies. This is not so surprising mind you when you realize how remote agents resemble service provider customers and the theing they have in common is the need for an SBC.

In addition there has been growth in the hosted contact center market and as more service providers have become interested in providing such services worldwide they need to work with call center vendors who can supply them with the solutions they need.

ITEXPO Prius Giveaway

July 16, 2008

I have had a number of positive comments about the fact that we are giving away a Toyota Prius at ITEXPO in LA, September 16-18, 2008. Most of the comments are thanking me/TMC for being environmentally friendly and more importantly this car seems to be so hot right now that everyone is excited to come to the show, learn about IP communications and hopefully walk drive away with the new car.

As always, we are excited to help educate the market and as a token of appreciation, we try to do nice things for attendees like give them an energy efficient automobile.

For full details about the show check ITEXPO's website and also be sure to check out the other events taking place at the same time -- Communications Developer and Call Center 2.0.

Sun, Intel Have Positive News

July 15, 2008

Microsoft OCS Training

July 10, 2008

An education like no other is what we promise at ITEXPO -- especially our TMC Universtiy certification classes which take place September 16-18, 2008 at the Los Angeles Convention Center.

One of the certifications being offered at the show focuses on Microsoft OCS and the peripheral unified communications (UC) market and it will be taught by Tom Cross. Cross will also be focusing on Microsoft ResponsePoint in this session and if you aren't familiar with this product -- it is an SMB communications solution which is very powerful and flexible. It is a great SMB option encompassing easy to configure hardware with speech recognition built-in.

I asked Tom Cross for more information on why you need to be in this course and this is what he said:

Microsoft's OCS-Office Communication Server is the most profound new communications system now available.  Its more than Outlook-enabled unified communications, it changes the paradigm of what we call communications.

Called presence, OCS transforms the complexities of bureaucratic organizational noise and confusion into humanized and personal media communications.  For decades now, Tom has said, strategically, the faster you can communicate, the faster you can change, and those corporations that change the fastest will be the most successful.  With OCS, you will communicate faster and better.  If you want to know how OCS can dramatically impact your organization, then you need to come to this class.  In addition, this class will discuss Response Point Microsoft's SMB and branch office telephony solution and RoundTable an interesting approach to the decades-unsolved and vexing problem of video conferencing.  This class is being taught by certainly one of the great experts in electronic communications, telephony and education, Tom Cross - CEO of


July 8, 2008

TMC is very excited to announce that Sonus CTO Vikram Saksena will be a keynote speaker at ITEXPO  this September. Saksena is responsible for the advanced technology direction in which Sonus heads and as such he is in a tremendous position to help service providers understand carrier technology is going.

Sonus is a leader in the IP communications space and they have accomplished a great deal over the years. They have successfully taken on much larger players in the IP communications equipment space and done a great job.

What can you learn from Saksena? How about -- Is IMS important to your success?

Speech Rec Harnesses The Internet

July 1, 2008

While perusing the Blackberry Reseller channel on TMCnet I came across this really interesting article about Vlingo's new, free web-based service which allows Blackberry users to utilize speech recognition instead of a keyboard when communicating. While speech rec is not new, what is interesting about the Vlingo approach is they use the power of the Internet to build a dictionary of terms which are translated from speech to text.

Basically the power of a wiki,sociaal networking, web 2.0, etc has come to speech recognition and if one person puts in a word that is not currently in the dictionary, others can take advantage of the addition.

Aside from showing how the power of many can make any application better, it is really great to see technology become more useful. In addition, when you get comfortable with Vlingo, you can eventually skip the keyboard and communicate via SMS and email while driving. This is especially great for those people who already type while driving and are looking for a way to reduce their odds of crashing.

One of the reasons I get excited about the Communications Developer event each year (September 16-18, 2008 in Los Angeles this year) is because I get to see new applications like this in the real world.

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