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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

ITEXPO

One More Reason To Vacation in the Bahamas

June 1, 2008

Recently the Bahamas Telecom Company (BTC) decided to migrate its existing countrywide wireline network to IP using Sonus and Calix gear. The move to IP will reduce the amount of equipment that needs managing and in addition, the Bahamian phone company expects to save over one million dollars a year in electricity as a result of this switch. Another million or more is expected to be saved in reduced upgrade and maintenance costs.

In addition to replacing the existing infrastructure, the plan includes a disaster recovery site in Miami which will enable the carrier to quickly recover the island’s communications network in case of a natural disaster or other emergency.

What is interesting about this news is that Hassan Ahmed, CEO and chairman at Sonus Networks mentioned that the Bahamas is ahead of many major carriers in its adoption of IP-based telephony. While most of us in the telecom field know this to be true, it is still baffling to me.



Vocaltec Sells Patents to Karo Millennium

May 29, 2008

In a way, I must thank VocalTec because it was companies like them that helped me realize how IP would revolutionize communications and further help me decide to launch a magazine dedicated to the market in 1997. VocalTec was one of the first to have a column in Internet Telephony Magazine and I will never forget my many interactions with the company over the years.

So it is with mixed emotions I witness the fact that the company is selling some of its VoIP patents to Karo Millennium J.P., L.L.C. It should go without saying that these patents will likely be used to get others in the industry to pay a "tax" for using VoIP and this is likely bad news for many in the market.

On the flipside, you cannot fault VocalTec for selling 11 patents -- or half its portfolio for $12.5 million. Why?



Communications Developer 2008

May 21, 2008

If you haven't been watching, you may have missed the fact that  TMC's Communications Developer event has been gaining some major top level sponsors and I have taken an early look at the registration database and there are a good number of conferees from major TEMs (telecom equipment manufacturers) and service providers worldwide.

TMC's Communications Developer remains the only show of its kind worldwide and we are more than excited to help the industry gather and learn the best way to develop communications solutions.

Here is part of the growing sponsor list so far and these are companies you definitely want to come and see...

  • Avaya
  • Sangoma
  • Aculab
  • AudioCodes
  • Voxeo
  • Texas Instruments (TI)
  • Pika
  • TelcoBridges
  • Voxbone

The show will be taking place at the same time and place as ITEXPO -- September 16-18, 2008 at the Los Angeles Convention Center. I sincerely hope to see you there and if you aren't the appropriate person in your company for this event be sure to come to ITEXPO instead and send your tech team to the developer event.


Here is a photo from the last Communications Developer event in San Jose, CA











New WiMAX News Site

May 16, 2008




TMCnet grows daily with thousands of new news items and stories. As the site grows, we are always looking for ways to improve. One of these ways is to develop community pages which focus on a particular subject matter such as HD Voice, IP communications, IPTV, CRM and hosted communications or outbound call center.

Today we just announced TMCnet's WiMAX Today, a new site devoted to the WiMAX space. You probably already know TMCnet as a site which has more WiMAX news, information, opinion and analysis than any other site online.

Now you have a single place where you can go on the site to keep up with virtually every topic in this fast-growing wireless market.

I personally invite you to visit wimaxtoday.tmcnet.com for more.








ITEXPO West 2008 Conference Announced

May 16, 2008

One of the areas we have been feverishly working on at TMC is our conference program for ITEXPO,September 16-18, 2008 at the Los Angeles Convention Center.

We have truly strengthened this offering with the addition of new TMC University certifications.

Here is the complete list of tracks:
  • TMC University: Unified Communications
  • TMC University: Microsoft OCS
  • TMC University: FMC/Mobility
  • TMC University: Open Source Communications
  • TMC University: SIP
  • IPTV Workshop (For carriers)
  • Unified Communications
  • Service Provider Solutions
  • VoIP for SMBs
  • Hosted Communications
  • Call Center 2.0 at INTERNET TELEPHONY

TMC University certification courses offer a cohesive series of classes on a single topic, training how to select, deploy and manage complete systems. Conference tracks present a range of views on the most important challenges and opportunities faced in The transition to IP communications.

Certification courses and conference tracks present the perfect mix of technical and business-related information, allowing you to determine which solutions best fit your company.

As always, I am looking forward to seeing you all at ITEXPO and I have a great feeling about the show this fall. It should be very productive for all of us.









Virtual Worlds, The Future of Communications

May 15, 2008



I am here at Nortel R&D headquarters in Ottawa, Canada where the Nortel incubation team is showing us a bunch of the latest technologies they are working on in the labs. This is the first day the media has been allowed to see the next-gen products the Canadian-based communications company is working on.

We are an hour or so into the demo and so far we have seen a Nortel specific virtual world where all avatars use their corporate identities. In addition, there is voice collaboration with 3D stereo built-in.

If this sounds familiar it is because Diamondware has similar technology. Nortel cannot comment on whether they are working with the Arizona-based company but regardless (I would say they are working together and even will even potentially buy the company), the demo was impressive as it reinforces how the quality of audio really is more important than we realize.

We use a single ear to listen to one another while on the phone and we compress the audio and filter out most of the feeling.







Digium Picks Integrics to Power Carrier Solutions

May 13, 2008

Perhaps one of the biggest misperceptions among those who dabble in communications is that Asterisk is only used in small business environments. The reality is that Asterisk is being used in service provider environments as well.

Of course this doesn't mean that a product which happens to work great in a small to medium business is also able to simply flip a switch to become the heart of a service provider install.

In other words Asterisk + "a variety of additions" is what Mrs. or Mr. service provider needs to use this popular open source product to power services to their customers.

In an effort to simplify the process of adding Asterisk to the service provider environment, Digium -- the company behind the world's most popular open source communications software has partnered with Integrics, the maker of Enswitch.

According to an article on the subject by TMCnet's Susan Campbell, Enswitch allows service providers to use Asterisk in order to provide, full-featured, telephone management and billing solutions, calling card integration, toll free and number translation services, voice mail, call queuing, ACD, fax to e-mail, and multi-level IVR.

I am pretty impressed with the feature-set of Enswitch. For example, they provide XML and PDF invoices for customers, wizard-based activation, simple sales tax management, web-based administration, sophisticated authentication mechanisms, shared speed dials, .csv integration, dial by name, unlimited classes of service, etc.

In fact you may be hard pressed as a carrier to find a feature that Integrics hasn't thought of.

So what does such an announcement mean to the market? Well first off, service providers are likely to feel more comfortable working with products from Integrics as they now have the Digium brand, muscle and market power behind them.

In addition, we can expect the service provider market to embrace open source at an even more rapid pace than they are already doing.















Nortel's Joel Hackney Discusses Earnings

May 2, 2008

New TMCnet Record and New Writer

April 15, 2008

Thanks to our readers -- once again, TMCnet has hit a new record. In this case, we built a Global Online Community in conjunction with Interactive Intelligence and this community generated just under 600,000 page views in one month according to Webtrends, a company which measures web traffic.

As you might imagine, this is a staggering number of pages to be viewed in a month and after TMCnet, this number represents the most page views in a month out of all competitive sites worldwide. This is according to third party web measurement sites like Quantcast.

In other words a single community built on TMCnet outproduced any other single competitive site in total.

As I have promised before, as we grow we will ensure the quantity and quality of TMCnet articles and as such we recently added Rick Bye as a columnist. He wrote his first piece last week in fact.

Bye is a senior segment marketing manager with Zarlink and is responsible for leading the company’s residential gateway and consumer voice products development.







Podcast: Ken Lamneck - President The Americas, Tech Data

April 10, 2008

Ken Lamneck
President
The Americas
Tech Data









Distribution companies are in a great position to tell us what trends to look for in the market. What is hot? What is not and more. It is for this reason I was very interested in speaking with Ken Lamneck - President The Americas at Tech Data.

In our discussion we had a chance to embrace the concepts of virtualization, unified communications, NAS, how selling services is becoming a great business for VARs and more.

We also had a chance to discuss how VARs that do not provide complete solutions will lose business to others and will subsequently put their product sales in jeopardy.

Lamneck stresses that Tech Data wants to provide the best choices for their customers instead of pushing companies down a certain path.

There is much more but to hear it you have to listen to the podcast.




















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