Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

ITEXPO

TeamQuest

September 7, 2007

I recently had the opportunity to speak with TeamQuest Corporation’s director of communications, Keith Hanna, about the IP communications space, SIP and the overall direction of the company.   TeamQuest Corporation is a provider of IT Service Optimization, specializing in Capacity Management software. TeamQuest helps IT organizations consistently meet service levels while minimizing costs and mitigating risks.   To learn more about the company, read this article that appeared on TMCnet from earlier this year.   RT: Please outline your new corporate initiatives. KH: TeamQuest Corporation is the global leader in IT service optimization, specializing in Capacity Management software that helps IT organizations consistently meet service levels while minimizing costs and mitigating risks.   The company recently announced TeamQuest Performance Software Release 10 — the next evolution in enterprise-class Capacity Management software.   TeamQuest is focused on delivering software that meets the changing needs of the data center. The company is currently focused on extending its capabilities in the virtualized environment as well as providing TeamQuest software users with the ability to enjoy easy to use enterprise-class tools for investigating IT service performance.   Two new products, IT Service Reporter and IT Service Analyzer, are rich Web applications that provide a desktop-quality user interface accessible from a browser.   Release 10 also introduces the concept of IT Resources which facilitate customized views of IT infrastructure. IT Resources define relationships between hardware and software components, allowing users to view infrastructure components by tier, platforms, location, or in terms of the IT Services they support.

Nice Systems

September 7, 2007

Brian Spraetz, Senior Product Marketing Manager NICE Systems Inc., recently sat down with me (virtually over e-mail )to discuss IP communications and NICE’s upcoming presentation at ITEXPO.   NICE Systems is the leading provider of Insight from Interactions, offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets. Read more about the company here.   RT: Please outline your new corporate initiatives. BS: We recently introduced the NICE SmartCenter solution to the market. This innovative offering is geared towards achieving and maintaining high levels of performance across the enterprise, especially in the contact center. A central SmartCenter technology is its interaction analytics capabilities that allow businesses to extract valuable business insights from unstructured recorded interactions such as conversations and screen activity.

NeoPhonetics

September 7, 2007

I recently had the opportunity to ask NeoPhonetics executives about open source/open standards-based on IP communications, cost effective PBX platforms, and more.   NeoPhonetics designs, implements and supports custom VoIP telephone systems for enterprises with a specialty in open source Asterisk installations. As I mentioned a few days ago, the interest in open source systems is growing nicely as evidenced how rapidly TMC’s fonality’s training session sold out. | To learn more about the company, read this article published in TMCnet from earlier this year.   Please outline your new corporate initiatives. NeoPhonetics continues to focus on the proliferation of open source/open standards based on IP communications through the use of improved multi-vendor VoIP management platforms and location based management services. Our unified management system for Asterisk provides enterprise grade, fully redundant and distributed PBX architecture and centralized management and monitoring of an Asterisk PBX system to many business locations. The ease of use this new system enables rapid deployment by resellers and integrators.

Business Solutions magazine

September 7, 2007

I recently had the opportunity to ask Jay McCall, VoIP and Wireless Editor with Business Solutions magazine, about the evolution of SIP-based communications, the future of the market and more.   Business Solutions magazine is a publication geared toward executives of IT channel companies such as VARs, integrators, and solution providers.   To learn more about the publication, read this article published on TMCnet from earlier this year.   RT: How is IP communications changing your company’s strategy? We are currently evaluating an Asterisk-based IP system at one of our branch facilities.   RT: What pains does your company solve for customers? Business Solutions magazine helps our customers increase awareness in the channel.   RT: How has SIP changed communications? It has changed very little so far, but will likely change how we communicate within the next 12 to 24 months.   RT: How do you think the future of the market looks? SIP and VoIP are the future.   RT: How does the growth rate in the U.S. compare to the rest of the world? Because of the U.S. has a reliable traditional telephone infrastructure we have been slower to adopt wireless and VoIP technologies compared with Japan, China, and other countries.   RT: What do you think of Google and Apple entering the telecom market? The more players, the better it is for businesses and consumers.

Free Phone Numbers

September 7, 2007

SIP Trunking Overview

September 7, 2007

LiveVox

September 6, 2007

I recently had the opportunity to ask Louis Summe, CEO of LiveVox, about the company’s on-demand contact center solutions, their customers, and the IP communications space.   LiveVox provides on-demand, voice application solutions integrated with existing systems. The company is a leading contact center carrier, delivering on-demand inbound and outbound voice solutions.   To learn more about the company, read this article published on TMCnet from earlier this year or check out the LiveVox snapshot page.     RT: Tell me a little bit about LiveVox. LS: LiveVox provides an on-demand voice portal solution that delivers unique capabilities for the billing and collections industry, and offers the only global, multi-site management capability. Companies are no longer restricted to viewing and managing resources within one physical call center location at a time. Rather, management can allocate and manage resources across all locations, including offshore centers and those managed by third-party partners, giving them tremendous flexibility for how they run and optimize their businesses.

SIP Trunking Course

September 6, 2007

HelloSoft

September 6, 2007

I recently had the opportunity to ask Allan Johnson, vice president of business development in the wireless group at HelloSoft, about the evolution of SIP communications, wireless mobility and the direction his company is taking.   HelloSoft is a provider of VoIP technologies for wireline and wireless devices. The company enables mass deployment of low-cost, power-efficient, fully-featured multi-mode wireline and wireless devices by providing highly optimized RISC-based VoIP products.   To learn more about the company, read this article published on TMCnet from earlier this year.

Allworx

September 5, 2007

I recently had the opportunity to ask Sandra Gault, EVP of Marketing at the rapidly expanding communications product company Allworx about the evolution of IP communications in the SMB space, VoIP and the direction her company is taking.   Allworx provides businesses with all the mission-critical communications support in a single system. They combine PBX and Key phone functionality with PC network services, along with VoIP, secured Internet access, remote office, group collaboration tools, and messaging software such as email, voicemail, unified messaging, follow-me calling, and group calendaring.   To learn more about the company, read this article published on TMCnet from earlier this year. Be sure to read this interview to the end… The answer to the final question is pretty surprising.   RT: Please outline your new corporate initiatives. SG: Our initiatives continue to enable the 3.5 million small to medium-sized (SMBs) businesses in the U.S. to transition risk-free and affordably to the benefits of VoIP, replacing the aging installed base of TDM key telephone systems that are incompatible with VoIP.
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