As organizations move to VoIP and other forms of IP communications it is imperative they realize the world of IP is far different from the PSTN and circuit-switched networks of yesterday. While Internet Protocol is the protocol of the Internet which was designed to be resilient enough to withstand a nuclear attack, IP networks need proper management to be able to continue operating under a variety of circumstances.
The concept of the always up IP communications network was certainly in the spotlight recently as TMCnet
’s Tom Keating broke the story
of Skype, the world’s most popular IP communications software company having a major network outage. He surmised that a recent Microsoft
upgrade to its operating systems was responsible for the outage.
A few days later, Skype explained
that indeed, Microsoft’s operating system update coupled with a bug in the eBay division’s software was responsible for leaving millions without IP communications.
While some journalists have come to the conclusion that VoIP is no longer reliable because of this outage the reality is that a software bug stopped the network from functioning properly and this had nothing to do with the inherent reliability of VoIP.
Still, when you leverage the benefits of IP communications you must also be aware of the responsibilities that come with the technology. Yes, you now have some responsibilities you may not have been aware of.