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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

ITEXPO

Wireless Companies at ITEXPO

August 19, 2007

I happened upon a great article by Mae Kowalke discussing wireless company representation at Internet Telephony Conference & Expo. Companies discussed include a la Mobile, Airwide Solutions, Kineto Wireless, MobiTV and MOBIVOX.   The article reminds me just how big the wireless market is becoming with regards to IP communications. Certainly the next few years could be instrumental in this “space” with the 700 MHz auction coming (see also 700 MHz Setback). We certainly have exciting times ahead for both consumers, service providers and business users.   Perhaps most interesting is whether wireless providers like Verizon Wireless and AT&T Wireless will see serious competition from internet companies such as Google.

Call Center CRM Stories August, 17 2007

August 19, 2007

While technology has a bewildering effect on the medical industry it seems one of the areas ripest for improvement and change is that of the interaction of patient and doctor. A recent article on TMCnet details how HD videoconferencing is improving patient care.   Another area of change in contact centers is that of outsourcing. A recent article from TMCnet’s Susan Campbell talks about this change. Specifically it discusses a new study by Duke University and the management consulting firm, Booz Allen Hamilton which found that companies are increasingly moving sophisticated, mission-critical functions to China, India and other offshore locations primarily because these countries are providing the individuals with the necessary skills and education.   Speaking of changes in outsourcing, did you know Egypt is trying to be a major player in this space according to an article from TMCnet’s Brian Solomon?

Junction Networks

August 19, 2007

I recently had the opportunity to ask Avery Glasser of Junction Networks about the evolution of the SMB IP communications space and the direction his company is taking.   Junction Networks provides business class VoIP service to companies without the hassle presented by traditional telephone providers and residential-focused VoIP providers.   By the way any company with a product called the 10-minute PBX is a must-interview in my opinion. Imagine, as an SMB if you go with a 10-minute PBX solution you will have time left over for 8-minute abs.   To learn more about the company you may read this article published on TMCnet from earlier this year. In addition, you can read these comments about the company from esteemed blogger and ITEXPO speaker Ken Camp   RT: Please outline your new corporate initiatives. AG: Our goals are really quite simple: Deliver on the promise of the 10-minute PBX, make setup simpler for our users, and add more business applications. Targeting the SMB market requires us to really focus on making the solution usable for companies who don’t have a technical staff member.

Skype Working

August 19, 2007

It seems Skype is indeed up and running once again. As you may recall, TMCnet’s Tom Keating broke the news of the outage last week when he heard many of the TMC team members were not able to communicate with one another.   I recently wrote about Skype stabilizing two days ago. It seems now the software/service has gone from stabilizing to working correctly.   This is an e-mail I received yesterday from Skype’s PR agency:  
Good Morning,   I'm pleased to share the most recent information on the Skype outage with you:   "Take a deep breath. Skype is back to normal."   "On Monday, we’ll provide a more detailed explanation of what happened.

Voxbone

August 17, 2007

As you may recall, Voxbone had announced a developer contest a while back and in my blog post about the contest I mentioned the three winners will get:  
  • Recognition as a Voxbone certified developer. Recommendation to customers and partners in need of a third-party developer for integrating the Voxbone API.
  • Marketing and promotion of winning projects to the specialized press and to Voxbone contacts
  • Listing and description of winning projects on the Voxbone website
  Now, I am told the winners have been named. I am sure you are on the edge of your seat, waiting for the winners.

Fonality

August 17, 2007

TMC Gets Some Press

August 17, 2007

Having your cake and eating it too is how it think about this article in the San Francisco Chronicle with a quote from TMC’s Tom Keating and TMC friend Om Malik. Here is an excerpt:  
Tom Keating, chief technology officer for Internet Telephony Magazine, said he's heard from a number of businesses that rely on Skype to keep workers in touch with each other as well as clients. He said the instant-messaging feature is particularly popular with users because it works around many company firewalls.   Keating said the outage may be related to some maintenance work Skype completed Wednesday night. He said it's unlikely the problem was caused by an outside attack from hackers.   "It's very possible that the change they did with maintenance could have had some unanticipated cascade affect," said Keating.

Covergence

August 16, 2007

Ken Kuenzel, Founder, VP Engineering and CTO for Covergence recently chatted with me about the impact of wireless technology, and the way in which SIP has changed communications, among other topics.   Offering its customers “the edge in SIP”, Covergence specializes in a variety of communications solutions. Read this story on TMCnet to find out more about them.   Please outline your new corporate initiatives.   One of the most exciting trends we are seeing in the market is the rise of voice and other real-time communications embedded into business applications. We had a number of customers that were using Eclipse, our next-generation session border controller, and wanted to add real-time capabilities into customer-facing applications to improve the customer experience and streamline complex customer interactions.

Reef Point

August 16, 2007

I recently had the opportunity to ask Woody Ritchey, CEO of Reef Point Systems, about the future of IP communications and the challenges his business will face over the next five years. Reef Point is a provider of IP-based fixed-mobile convergence connectivity solutions that connect devices to networks — and networks to networks — enabling high-quality voice, data, video and multimedia sessions to flow, efficiently, securely and reliably. Reef Point offers an access-edge-to-peering-edge solution for wireless and wireline operators, which allows them to build IP-based network infrastructure to deliver today's network services and continue building on that same foundation for future applications. To see more about the company, please see TMCnet coverage here and the article titled: The FMC Border Architecture. Please outline your new corporate initiatives. Reef Point develops and delivers flexible, scalable and efficient fixed-mobile connectivity solutions that enable operators to securely navigate the ever-evolving access edge. Reef Point is the first to demonstrate session management across fixed and mobile networks through their Integrated Border Gateway. Additionally, Reef Point introduced the first IP Base Station Gateway.

Radisys

August 15, 2007

I recently had the opportunity to speak with Ray Adensamer of RadiSys about the evolution of the IP communicationsspace, the company’s application-enabling platforms and more.   RadiSys specializes s in developing open standards building blocks, especially in the ATCA and more recently MicroTCA spaces.   To get some more background the company, read my recent blog entry detailing the company’s success.   Please outline your new corporate initiatives.   RadiSys is a leading provider of application-enabling platforms for next-generation networks. Our Promentum ATCA (AdvancedTCA) family is built around the industry’s first fully integrated 10 Gigabit platform and modular building blocks, with the most recent family addition being our new high-density ATCA-9100 media resource blade. Through our 2006 acquisition of Convedia, RadiSys now also offers a comprehensive product family of Internet Protocol (IP) media server products and technology.
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