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ITEXPO

Marc Robins and Jon Arnold Join Forces

January 23, 2007

Two esteemed consultants in the IP communications space are Marc Robins and Jon Arnold. The two have known each other for years and toyed with the idea of joining forces. It seems the time has come for this to become reality as the two have officially become a team and will collaborate to develop a joint website, electronic newsletters, etc.   My take? The duo is perfectly positioned to speak to many aspects of the market from the service provider space to the enterprise.

2007 a Banner IP Communications Year

January 21, 2007

It is still not too late to decide to come down to ITEXPO this week in Ft. Lauderdale, Florida. I have been getting e-mails by the dozen from colleagues and others who are still getting very low airfares to the Miami or Ft. Lauderdale airports.   With the weather getting cold all over the country I can’t wait to be sitting in sunny Florida. Of course it isn’t like I will be getting a chance to do much sitting as I am booked with appointments all week.   What excites me most about the show is seeing what is new for 2007. I hear from virtually every company in IP communications that 2007 will be a record year.

Microsoft and Nortel Stop the Messaging Madness

January 17, 2007

The average employee gets more than 50 messages every day on up to seven devices and today Microsoft and Nortel came together under the banner of the Innovative Communications Alliance to announce to the world that new software will help us manage the deluge of messages across devices, media modes and technologies. According to the companies the goal is to use a single identity across phones, PCs and other devices.   The announcement took place with an energetic Steve Ballmer the CEO of Microsoft and Mike Zafirovsky CEO of Nortel. After an hour spent waiting in line and going through rigorous security, customers, analysts and the press were ushered into studio 8H in New York's Rockefeller Plaza. While waiting, the energetic crowd was treated to breakfast accompanied by a range of new wave classics from Depeche Mode to the Smiths.   Steve Ballmer explained that Microsoft and Nortel have both been in the communications business.

Innovative Communications Alliance

January 17, 2007

I am in New York today with Greg Galitzine on my way to the Innovative Communications Alliance meeting which is the new (since this past summer anyway) initiative between Microsoft and Nortel. I haven’t covered this topic too extensively and I am interested to see what the duo from Redmond and Canada can and will do for unified communications in the enterprise and beyond.   Moreover I am interested to learn how this alliance might either include or exclude other communications vendors. Questions floating around my head?

ID Needed for ITEXPO

January 16, 2007

Please make sure to bring a valid ID – passport, driver’s license, etc to ITEXPO next week. The expo takes place at the port. Yes that is where the convention center is. Homeland Security requires valid identification to get into the convention center.

Communications in 2007

January 16, 2007

Any look at the future of any industry would not be complete without analysis of recent events. In the case of communications, 2006 seems like the transitional year of all time for a number of reasons. Next week, Jan 23-26 marks this year’s first continental US communications trade show, Internet Telephony Conference & Expo in Ft. Lauderdale, Fl. This article is intended to set up the debates and discussions that will take place during this event.   Money   There is more money floating around in this and every other market than at any time during recent memory. As long as the money keeps flowing, the transformation and consolidation of the communications industry will continue to take place.

First ITEXPO East ’07 News

January 11, 2007

Business Continuity and VoIP

January 9, 2007

This past year’s mild hurricane season is something many in the Florida, Mississippi and Louisiana are certainly very happy about. But if you are a business in any area of the world, now is not the time to let your guard down.   In today’s day and age, technology has advanced to such a degree that IP communications can minimize the impact of natural disasters on businesses.   In October 2005, ITEXPO held a press conference with the Disaster Planning Communications Forum (DPCF). TMC continues to work with associations and companies to ensure attendees at ITEXPO becomes a major location where attendees can be educated on disaster planning and business continuity.   It should be noted regardless of your company size, disaster planning is something you should be aware of and implement.

Florida is on Sale for ITEXPO!

January 8, 2007

  It is not too late to book your flights to ITEXPO   I just went to Expedia and checked the airfares for the upcoming Internet Telephony Conference & Expo coming up in a few weeks. Boy was I surprised. I have never seen such low fares just two weeks from any show. And this is with no Saturday night stay requirement.

VoIP Changes the Lives of Disabled Veterans

January 5, 2007

Many people know how VoIP has changed lives and how it has allowed communications to take place among people who previously could not afford to communicate. Voice over IP is obviously disruptive but at the same time it has changed the world in many ways. We know about cost savings and how service provider business models have evolved over the years but we have not seen enough media attention on how VoIP is changing lives by enabling people who could not previously be employed to finally get jobs.   There are hundreds of thousands of disabled veterans in the world and in these distinguished American citizens are often unable to contribute to the workforce because they aren’t able to commute to a job.   In May of last year I wrote about how call centers are changing lives and specifically about the excellent work Ken Smith is doing as Program Manager at the Military Order of the Purple Heart (MOPH).   Here is a refresher from the above article:   In November of 2005, the Military Order of the Purple Heart Service Foundation or MOPHSF started its first class of 15 disabled, combat wounded veterans in an online call center training program called Veterans Business Training Center or VBTC.

This training was 15-weeks, 600-hours long and focused on the Five9 dialing platform. As it turns out, Five9 gave this agency very favorable rates for their service and they should be commended for doing so.

The foundation allowed the trainees to use this platform to call prospect donors on behalf of the foundation to solicit contributions in the state of Virginia.



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