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Rich Tehrani
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ITEXPO

Happy Thanksgiving

November 21, 2006

Endless Fields of Clouds

November 17, 2006

There is something absolutely serene about clouds. On this particular flight the heating system seems limited and you actually feel like you are outside. Did I mention it is around 40 degrees out? And that's on the ground.

Flying to the Midwest Today

November 17, 2006

Mike Tribolet of Vonage Speaking at ITEXPO

November 9, 2006

You know I have been meaning to blog about Mike Tribolet speaking at Internet Telephony Conference & Expo for a while but got sidetracked with a million things. As luck would have it I am going to be on the road tomorrow – I thought I would be out today. But back to Mike, this is one of the first speaking opportunities Mike will have since Vonage has gone public and since he has been promoted to President.

I am sure there will be many questions answered by Mike Tribolet at the show and I can’t wait for this keynote which will take place 10:30 to 11:00 on Thursday, January 25th 2007 in Ft. Lauderdale, FL.

Mike is a veteran of the VoIP industry and perhaps is best known for working at DialPad Communications. As you may recall DialPad is a part of Yahoo!



Inter-Tel Buyout Withdrawal

November 8, 2006


Vector Capital and former Inter-Tel CEO Steven Mihaylo said they withdraw their bid for Inter-Tel. Recently Inter-Tel shareholders rejected the takeover proposal. 11,272,46 shares were voted against the Mihaylo Resolution, representing slightly over 50% of the 22,524,535 shares of the Company's common stock that were represented in person or by proxy.

Stockholders who voted, other than Mihaylo, rejected the resolution by approximately a two to one margin. This is obviously a very substantial number. Mihaylo owns approximately 19.4% of Inter-Tel's outstanding common shares.

Personally I think current management at the company is doing a good job and it would seem shareholders agree.




Bible For Dummies

November 6, 2006

Shots of Times Square

November 4, 2006

Here are some shots from Times Square. The girls with blue hair were hired by Samsung to promote their blu-ray Disc players. The girls were well versed on the technology and spoke with me about it a bit.


In addition they had this kind of cool marketing gimmick. If you SMS to 34264 you get a response asking you for a movie genre.


Times Square Video

November 4, 2006

Web 2.0 meets VoIP and Call Center 2.0

October 27, 2006

If I have to say what the most interesting thing happening in the call center today it is call center 2.0 which like every other concept with a 2.0 moniker means many different things depending on who you are. For this article the definition of call center 2.0 is an application or service that takes advantage of web 2.0

In this case the seamless passing of information between applications and websites (one definition of web 2.0) creates the ultimate new tool for call centers.

SKY-click is a free call center solution which leverages the Skype client and turns this software into a call center solution that scales. It includes important features demanded in a professional solution such as time management, call dispatching, managing the availability of collaborators, missed call solution, feedback management as well as music on hold.

The integration into the corporation’s Web site allows for live human assistance by voice using VoIP, chat/IM and video. SKY-click PRO is available on salesforce.com’s AppExchange and can be run on existing hardware and software environment.

In addition to SKY-click Pro, SKY-click is launching SKIPI.







Aricent

October 26, 2006

As Zippy says quite well in this article, "Normally, when a new company makes its debut, Yours Truly will cross his fingers and wish good luck upon the company's uncertain future. That won't be necessary with Aricent, which comes out of the gate as a market leader in communications software, with 125 software products and already enjoying over $300 million in annual revenue."

I think Aricent who you may know as Hughes Software Systems or as part of Flextronics International is poised to do well. Although I haven't heard from them in a short while I know they have been active in PR and marketing during the telecom meltdown years and the reaction to the company at TMC's Internet Telephony events was favorable. I am looking forward to catching up with company execs and now seems like a great time.

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