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Open Source Communications and SIP come to Amazon.com

October 9, 2006

If you have any doubt about the future of open source communications consider it shattered as Amazon.com will soon be deploying 5,000 phones connected to the Pingtel ECS platform running on Linux. The relationship between Pingtel and Amazon.com started about a year ago with an initial deployment of Pingtel’s SIPxchange Enterprise Communications Solution (ECS) at Amazon’s headquarter in Seattle. This deployment replaced a legacy PBX system.

The question is why would Amazon switch out their existing PBX and the answer is the leading e-commerce site already runs about 20,000 Red Hat Linux servers so they are what you might say is comfortable with Linux to begin with. This install will add 3 more Linux servers to the mix.

As you might imagine as voice is mission-critical to Amazon they are running these Pingtel PBXs in a redundant manner with failover built in.



Get the Full IP Communications Experience

October 8, 2006

I can't help but feel like a proud parent as we get ready for this week's ITEXPO. The team I work with have absolutely outdone themselves and the scope of this event is beyond my imagination. To think this show started in 1999 at the Hotel Del Coronado a stones throw from the San Diego Convention Center -- it's current home.

As you get ready to come to ITEXPO this week there is one request I would like to make of you and that is this event has more content than any previous event in TMC history and it certainly has as much education as any event I have ever been to. The goal of this blog entry is not to brag but to ensure you are spending enough time in the sessions in the conference rooms and/or on the show floor.

My request is that you plan to have enough time to absorb everything -- the exhibits -- there are more exhibits at this show than ever before -- and all the sessions.



ITEXPO Preview on New Telephony

October 5, 2006


Here is a pre-show write-up on ITEXPO I just saw on New Telephony. Good stuff. In a pre-show meeting yesterday I was just blown away at how much content there is at this show. Certainly if you have been following the ITEXPO topic page of my blog you are keeping up with much of the activity.

Some of the areas worth noting are IMS, IPTV, triple-play, quintuple-play (by IPDR.org), VoIP peering, FMC, SIP trunking, call center 2.0, enterprise IP communications, how to make money reselling VoIP, etc.


IP Communications Investments

October 5, 2006

Recently a reporter called me to ask what the best investments are today in the communications space. I thought about this question for a while and these are my thoughts. What do you think?

I hope to connect with many of you next week at ITEXPO to discuss these matters in detail.

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IMS

There are a number of trends that will alter the communications landscape of the future. Perhaps the most important trend is the move towards IMS.







Webinar News

October 3, 2006

There are a ton of things going on at TMC and one of the most exciting is our web seminar program where we educate decision-makers on some of the latest and most important topics in the world of IP communications and VoIP. One of my favorite webinars this year was actually a Web Summit on VoIP Peering with Jon Arnold. I am looking forward to catching up with Jon next week at ITEXPO. We will be working with Jon on more of these very soon.

Here is a list of web seminars I hope you get a chance to register for and attend.

Tadiran and Digium Interviews

October 3, 2006

Art Rosenberg

September 30, 2006

I have been getting Lots of constructive feedback from Art Rosenberg for many years; probably longer than a decade. Way back to when we launched CTI Magazine in fact. As you may know Art is widely accepted as the person who coined the term unified communications. Art always has a great deal to say and I though this letter worth sharing.

Microsoft Nortel Deal

September 21, 2006

PASATA

September 19, 2006

Depending on what research you subscribe to you will hear that 40-60% of all calls either end up in or are checking voicemail. Now I am no expert on productivity and how it correlates to GDP and work output but it seems to me that even shaving a percent off the above numbers is a major improvement.

Certainly I am a big believer in a world of presence enabled applications and technologies and devices. This is one of the reasons my company launched SIP magazine in fact. I know in the future we will have intelligent networks that will know where we are and what we are doing and these agents will be able to forward our calls to the correct phone depending on where we are, what our presence information is and who is calling.

So I am happy that IBM has teamed up with Telenor to develop Presence Advanced Services for Telco Applications or "PASATA."

The technology holds great promise not only because of its applications in the enterprise, but also because it can streamline call routing efficiency for wireless networks, thus easing network congestion.





Speaking at ITEXPO Ft. Lauderdale 2007

September 11, 2006

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