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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Inter-Tel 7000

April 20, 2006

Industry analyst and telecom veteran Mark Ricca says “Inter-Tel has done a masterful job in developing a platform that is being designed to successfully leverage advanced IP technology to provide a rich, intuitive feature set that can be an asset to any business” What is that has Mark so excited ?? The Inter-Tel 7000 of course.

Scaling up to 2,500 users per site, the Inter-Tel 7000 is designed to be a pure, standards-based communications platform utilizing SIP technology at its core. The platform also is designed to be redundant and secure, and to provide easy-to-use interfaces for remote management and configuration.

I can safely say I have never ever seen a release with so much analyst representation. It seems the analysts love Inter-Tel and especially the 7000.

Oracle and Asterisk

April 18, 2006

VoIP Going Mainstream

April 13, 2006

My friends in the North Carolina area have probably already seen that I was quoted in the local newspaper, this morning. The Charlotte News & Observer has an article that is written by John Murawski which discusses the mainstreaming of VoIP services.

The article was prompted by a company who recently signed an agreement with CompUSA to deliver VoIP service in their retail stores.

John’s article is certainly balanced with a a good smatteringof examples and lots of research which is evident in excerpts like this:

Southwest Durham Family Medicine switched to VOIP as a cheaper way of getting voice and data services from the same company, said David Brooks, manager of the six-employee medical practice. Brooks described the service quality as excellent.

"Sometimes it's so clear on the phone, there's no static, and people think the call's been dropped," Brooks said.

This particular statement is why some vendors actually put noise on the line intentionally so people don’t think the call has been dropped!

Here is my quote:

"This is another step in the mainstreaming of the VOIP market," said Rich Tehrani, editor and publisher of Internet Telephony magazine.

Inter-Tel Power Struggle

April 12, 2006

There is a power struggle at Inter-Tel. I find this surprising as from where I stand the company is running better than ever. I haven’t been digging into the financials mind you but they are rolling out new products that are doing well and are doing a great PR job.

Still, it is possible that Inter-Tel will go private as a result of this struggle. It is also possible that it will be acquired. In my opinion going private will be good for the company as it will allow Inter-Tel the flexibility to focus on long-term growth and not short-term earnings.

TMC News Snapshots

February 25, 2006

Here is a new service from TMCnet – News Snapshots™ that will allow you to have a single page to go to keep track of important companies and topics in communications and technology. Bill Gates even gets a page. A snapshot of Nortel for example allows you to keep track of news and articles about the company as well as a stock chart.

The service is in beta and we hope that it helps you keep track of the companies and topics you have interest in. Let us know if you have suggestions for improvement.

Adobe Systems
Agere Systems
Aspect Software
Bill Gates
Cablevision Systems
Cisco Systems

Iotum Wins

February 9, 2006

VoIP Trends

February 2, 2006

I have now been asked three times in one day what the trends were from the last Internet Telephony Conference & Expo last week in Ft. Lauderdale, Fl. I would have to say that the fixed mobile convergence and IMS conference tracks had a tremendous amount of energy and were standing room only. These sessions were just about as exciting as it gets and conferees and speakers seemed to feel that the audience was thirsty for more information. We have been asked by more than one speaker to dedicate more time to these sessions just to allow for the large amount of Q&A.

At the opposite end of the VoIP spectrum is IP contact centers where the sessions were also standing room only. The contact center market had seemed to slow for a few years.

Internet Telephony Countries

January 23, 2006

More on SIP

January 22, 2006

The SIP market is growing so quickly it is exciting that it defies growth projections. I wrote about SIP just today and how the standard is now so closely intertwined with VoIP, it is tough to see where one technology stops and the other picks up. Incidentally the first issue of SIP Magazine is printed. I haven’t seen it but will get my hands on a copy tomorrow.

The SIP Standard

January 22, 2006

It is also great see that a single standard like SIP has emerged as something we can all rally around. What may have really slowed industry growth in years past was a plethora of standards that sewed more confusion in the market than necessary. When you have so much confusion in a market you slow purchasing and the industry can't get off the ground effectively. I think we don’t have that problem anymore and now the challenge for the industry is to ensure we don’t have to fear a two-tiered Internet that chokes our access to consumers.

SIP turned out to be not only a standard that was logical for the market to adopt but it also benefited from being the standard that was becoming most popular on September 11th.

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